Change And Business Improvement Manager (OSD Grade 7/Band 2)

Health and Safety Executive

Apply before 11:55 pm on Sunday 14th June 2020


Reference number



£51,962 - £58,227


Grade 7

Contract type


Business area

HSE - Operational Services Division (OPS)

Type of role

Administration / Corporate Support
Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



East Midlands, North East, North West, West Midlands, Yorkshire and the Humber

About the job


The Change and Business Improvement Manager plays a key role in defining, building and implementing our ambitious roadmap of digital and business transformation, focusing on operational and regulatory effectiveness and efficiency whilst improving the user experience. The Change and Business Improvement Manager is responsible, at a project/programme level, for articulating business requirements and priorities for transformation, assessing business readiness, designing new operating models, driving business adoption and providing specialist change management support to HSE’s operations.

This is an exciting opportunity to help us lead, drive and deliver significant change across HSE, driven by a new strategy and a number of challenging transformation programmes.

Regular travel to HSE head office in Merseyside, and some other HSE offices, will be required.

HSE is committed to providing a supportive and inclusive working environment and we particularly welcome BAME/disabled/LGBT+ applicants, as they are currently underrepresented in this discipline within HSE.

Job description

Key Responsibilities

• Collaborate with our operational teams, digital programmes, customer insight, and technology to deliver new ways of working, services and functions, which are efficient, effective and user focussed.
• Ensure that processes, systems and operating models are designed to meet the needs of users, deliver against regulatory requirements, support efficiencies and deliver against HSE’s strategic priorities and objectives.
• Understand and document the baseline and current state of services and functions, define the `to be` state including TOM, organisational design, business processes, information flows, operational framework and performance metrics.
• Act as a Change Leader across HSE, driving awareness and understanding of change management, approaches and tools at all levels.
• Manage productive and healthy relationships with senior stakeholders, including Executive Committee members.
• Lead the production of business analytics, including performance and productivity baselines, demand analysis, impact and feasibility analysis, scenario modeling, activity based cost models and benefits tracking.
• Mentor, coach and develop our team of business analysts.
• Work with our Programme Management Office to develop comprehensive business cases for change.
• Ensure ongoing process compliance and control, including the optimisation of future state operations through the design and implementation of operational frameworks
• Identify, translate, communicate and help to prioritise ongoing business needs and opportunities.
• Support the development and communication of change and business improvement principles, guidelines and best practice throughout HSE to build knowledge and optimise service delivery.
• Support a coherent, consistent and compelling experience for service users and employees across end to end processes.


Essential Skills and Experience

• Experience in balancing exceptional delivery for users, with the needs of operations and the business.
• Ability to embrace change and drive change awareness within a complex and geographically dispersed organisation.
• A team player, with excellent collaboration and influencing skills at all levels, from front line to senior leadership.
• A solid understanding of various change management and business improvement disciplines and methodologies (e.g. LEAN Six-Sigma).
• A structured approach and methodical thinking, with the ability to translate data and insights into actionable business improvement design.
• Analytical thinking and critical evaluation, with experience in applying practical business analytics in a complex, multi-channel, multi-disciplined environment.
• A solid understanding of the principles of operational excellence and how to ensure new ways of working are successfully implemented and embedded
• Experience of coaching and mentoring junior team members as part of driving consistency of standards and outputs
• Excellent communication skills, with the ability to convey ideas via strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation. An effective and experienced stakeholder manager.
• A solid track record of delivering performance improvements, efficiencies and enhanced user experience.
• Experience of agile principles and project management practices.

Desirable Skills and Experience
• Experience of working within a regulatory or similarly complex environment
• Experience of managing in an operational/transactional environment
• An understanding of Agile and Government Digital Standards
• Experience of working with data structures and an understanding of data mapping and data architecture


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Changing and Improving
  • Delivering at Pace
  • Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

  • Leadership
  • Communicating and Influencing
  • Changing and Improving



We invest in our people with;

• Competitive rates of pay.

• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute far more than in the private sector.

• Family friendly policies and working hours to help balance your home life and career.

• Up to 30 days annual holiday, plus bank holidays and Civil Service privilege leave

• Parental leave benefits: Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks full pay

Returning to work after a break

We appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications from individuals who have been out of work for some time and who have previous relevant experience.

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
You will be sifted on your CV, Statement of Suitability and the Behaviours: Leadership, Communicating and Influencing and Changing & Improving.

If there are a high volume of applications there will be a pre-sift on your CV and Statement of Suitability.

The Delivering at pace and Effective Decision Making behaviours will be assessed at the interview.

Sift will take place week commencing 15th June 2020.

Interviews will take place week commencing 29th June 2020.

It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document.

Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

This post is eligible for Excess Fares Allowance. A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE policy (http://intranet/finance/expenses/excess-fares-allowance-policy.htm)

If you have a disability and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact:


If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met you can raise a complaint by emailing: or by writing to HSE at the following address:

HSE Resourcing Team
2.3 Redgrave Court
Merton Road
L20 7HS

Alternatively, you can contact Civil Service commissioners:

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :  Hannah Maher
Email :
Recruitment team :
Email :

Share this page