Business Analyst

HM Revenue and Customs

Apply before 11:55 pm on Wednesday 8th July 2020

 

Reference number

54471

Salary

£30,880 - £34,310

Grade

Higher Executive Officer
Higher Officer

Contract type

Permanent

Business area

HMRC - CDIO - C&IT

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

6

Location

Southend-on-Sea

About the job

Summary

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it.

We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services

We are building a team of outstanding people who will create and run these new and improved digital services. We use modern technology and agile development methods, and release as much of our work as possible as open source software.

This is an exciting opportunity to join HMRC’s IT function (CDIO) which sets the technology direction for HMRC and delivers the high-level design for all IT solutions across the organisation. CDIO are responsible for building and running HMRC IT services along with providing IT change and operational support.

As part of CDIO, the Customs and International Trade Delivery Group Area is responsible for developing, delivering and supporting IT solutions for those business areas which manage HMRC’s Customs, Excise and International Trade activities. The team are responsible for the end to end service management and development of over 100 separate services from the generation of Trade Statistics, to the administration of Customs and Excise duties.

Within C&IT we operate a Guild/Tribe structure to ensure that we provide skilled resources to enable us to meet the needs of our customers in an Agile way helping to drive high levels of collaboration and innovation. Guilds provide a permanent organisation construct that are set up to bring together people who share technical, functional and professional skills. The Guild responsibility will be to define the technical standards and tools that its members will use. It also ensures that members of the Guild continually improve their skills so that technical skills remain current, are aligned to HMRC/CDIO strategy and in-step with IT industry developments.

Job description

As a Business Analyst you will be a key member of the delivery team working as part of the IT delivery scrum team throughout the full delivery lifecycle. You will remove ambiguity, create a common understanding for the intended outcome, ensuring maximum benefits are delivered.

A Business Analyst leads small to medium sized projects and supports larger and more complex projects. They work independently and have a good understanding of their own work area.

They advance the BA community through sharing of standard methodology and mentoring others.

Shows a systematic, analytical approach to problem solving. Has good interpersonal skills and is confident in dealing with clients/users. Is aware of the software engineering life-cycle for development and the concepts and practices required to implement effective information systems. Possesses general understanding of business and business Skills.

Responsibilities

Main duties
The role is primarily a technical position which will require hands on technical awareness and the ability to communicate technical issues with IT developers, IT designers and IT architects.

The individual will therefore need to be able to demonstrate confidence leading on requirement activities as part of team working within agreed time and quality constraints. Applicants should have experience of the following:
• Working closely as part of a delivery team comprising different roles – for example, architects, developers, testers and project management.
• Elaborating business requirements to create functional and non-functional requirements.
• Leading the scope of an IT delivery, identifying changes in requirements and contributing to the production of change requests.
• UML modelling to produce fine-grained functional, design and data models.
• Creating user stories and populating a delivery backlog.
• Working as a member of an agile delivery team, collaborating with different team mates in development QA and architectural roles.
• Identifying and managing risk to delivery of changes.
• Supporting test activities, planning and execution.
• Working with users to produce acceptance tests and support documentation.
• Using Jira & Confluence for running analysis activities.

As a Business analyst, you will:
• Make sure outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture.
• Challenge constructively and act as a critical friend to achieve solutions that are fit for purpose.
• Facilitate collaboration and lead effective communication to support design, build and delivery to meet the user needs.
• Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Lead ongoing reviews of business processes and developing optimization strategies.
• Monitor deliverables and ensure timely completion of projects.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

As part of the application process you will be asked to complete a CV and statement of suitability. Further details around what this will entail are listed on the application form.

Please ensure that your statement of suitability is no more than 500 words. Please provide details on how you meet the Essential criteria for this role, by stating what you have done and how you went about it.

Candidates will be sifted on their CV and Personal Statement and will be interviewed on their experience and suitability for the role.

If a large number of candidates are successful at the sift stage then we will invite the candidate to a pre-recorded video interview and then if successful they will be invited to a second interview which will take place over Teams or Skype.

Feedback will only be provided if you attend an interview.

Sift and interview dates as well as the interview location to be confirmed.

Further Information

Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

HMRC transformation

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

Terms and Conditions

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave

Pay

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :  Stuart Czuba
Email :  stuart.czuba@hmrc.gov.uk
 
Recruitment team :
Email :  hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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