Senior Interaction Designer

HM Revenue and Customs

Apply before 11:55 pm on Wednesday 8th July 2020


Reference number



£51,050 - £57,550


Grade 7

Contract type


Business area

HMRC - CDIO - Other, Strategy Design Architecture & Innovation

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



Shipley moving to Leeds during 2020, Telford, Worthing

About the job


HMRC is one of the largest organisations in the UK and we run the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 4.9 million business customers.

We’re making HMRC’s services and information simpler, clearer and faster for individuals and businesses.

To do that, we need Senior Interaction Designers who will provide the design vision and expertise to build high quality digital products and services that meet user needs.

Job description

As a Senior Interaction Designer in HMRC’s Strategy, Design, Architecture and Innovation team, you’ll work in a multidisciplinary team, alongside policy experts, user researchers, designers, product managers and technology experts. As a team, you’ll develop innovative approaches for digital products that are part of integrated services across HMRC and government.

You’ll be part of our active and supportive design community, within HMRC and across government.

• providing design leadership and hands-on interaction design for complex projects and portfolios of work

• gaining a deep understanding of a service area’s user needs and how to meet them

• taking complex information and processes, and making them simple to understand and use

• developing design strategies to inform integrated products and services

• producing design concepts for digital services, including contributing to the development of a shared design system

• ensuring that accessibility and usability are built into designs from the outset, and delivering high quality finished designs that meet web standards and GDS/GOV.UK design principles

• using our prototyping tools and HTML/CSS for high-fidelity design

• building collaborative relationships and working effectively within an agile environment with colleagues and external providers, for example user researchers and business analysts

• proactively seeking new learning opportunities and look to continually improve by gaining feedback from your peers and the business

• communicating credibly with a wide range of digital delivery disciplines and talent both internally and externally

• providing leadership, mentoring and coaching within the design community and line managing more junior designers

• participating in the HMRC and cross-government design and policy communities


Essential technical skills and expertise:

• extensive experience designing accessible interactive digital products or services that meet user needs; you will need to show evidence of this as part of your application by including links to interaction design portfolio/examples in your personal statement

• core design skills of sketching and prototyping including through prototyping tools and/or HTML and CSS; willingness to develop relevant coding skills if needed

• solid understanding of user research methods and practice, with proven experience using metrics and user feedback to define/refine services

• experience of journey mapping and needs analysis with good understanding of information design/architecture and service design

• strong ability to recognise and predict use cases and user interaction, incorporating them into designs

• experience planning interaction design work

• good understanding of web technologies and how they affect design, including accessibility

• experience of working with pattern libraries and/or style guidelines

• strong skills in communicating design decisions; convincing people that user needs and a user-centred approach are the right way to design products and services

• experience leading workshops e.g. collaborative design sessions

Desirable expertise:

• GOV.UK standards and working practices

• designing within a government or integrated service design context

• experience of working with an agile, cross-functional team


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

  • Please refer to the essential technical skills and expertise in the advert


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
We are using the Civil Service Success Profiles in our recruitment. This means for each role we advertise we consider what you will need to demonstrate in order to be successful. For this role, we will be using technical skills, expertise and behaviours.
As part of the application process you’ll need to provide:
- a CV
a statement of suitability (maximum 1000 words), which should illustrate your experience and skills, and their alignment to the role requirements, using examples from your work designing digital products/services
- examples of your design work/portfolio

Submitting your portfolio – It is essential that you share portfolio examples or links to illustrate your design experience and skills. Please be sure to tell us about your area of responsibility in the examples you share.
You can include links to live websites and services or a portfolio document that you’ve prepared. Please include these links in your statement of suitability.

If you are sharing a document, we recommend that you use tools such as Google Drive or Dropbox and include a link at the end of your statement of suitability.

Important note – within the sift process, applications are anonymised; please ensure that any portfolio or work examples shared do not have any personal information that would undermine anonymity (this includes link URLs that have an identifiable person’s name).

An initial sift based on your CV, statement of suitability and portfolio may be held if a large number of applications are received.

Following the application closing date, you may be invited to an interview via video. The interview will be conducted by staff from HMRC.

We’ll ask you to complete a short design-related exercise for the interview; further details of this will be included with the invitation to interview. During the interview we’ll also ask questions to let you demonstrate your experience and technical skills relevant to the role. Behaviour questions will also be asked.

The following behaviours are essential and will be assessed at interview:
Communicating and Influencing - communicating with purpose in a straightforward, honest and engaging manner
Working Together - building collaborative and inclusive relationships to achieve progress on shared objectives
Making Effective Decisions - using evidence and knowledge to support accurate, expert decisions and advice

Sift and interview dates and location to be confirmed.

Further Information:

Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Security Update:

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation:

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

Terms and Conditions:

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :  Tory Dunn
Email :
Recruitment team :
Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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