C&IT SO Senior Business Analyst

HM Revenue and Customs

Apply before 11:55 pm on Tuesday 11th August 2020


Reference number



£37,503 - £41,683
Successful candidates will start on the minimum salary


Senior Executive Officer
Senior Officer

Contract type


Business area

HMRC - CDIO - C&IT , CDIO, Enterprise Platform Services, Customs and International Trade

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts




About the job


HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it.

We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services.

This is an exciting opportunity to join HMRC’s IT function (CDIO) which sets the technology direction for HMRC and delivers the high-level design for all IT solutions across the Organisation. CDIO are responsible for building and running HMRC IT services along with providing IT change and operational support.

Job description

As part of CDIO, the Customs and International Trade Delivery Area is responsible for developing, delivering and supporting IT solutions for those business areas which manage HMRC’s Customs, Excise and International Trade activities. The team are responsible for the end to end service management and development of over 100 separate services from the generation of Trade Statistics, to the administration of Customs and Excise duties.

Within C&IT we operate a Guild/Tribe structure to ensure that we provide skilled resources to enable us to meet the needs of our customers in an Agile way helping to drive high levels of collaboration and innovation. Guilds provide a permanent organisation construct that are set up to bring together people who share technical, functional and professional skills. The Guild responsibility will be to define the technical standards and tools that its members will use. It also ensures that members of the Guild continually improve their skills so that technical skills remain current, are aligned to HMRC/CDIO strategy and in-step with IT industry developments.

The successful applicant will be working as part of the Customs and International Trade Delivery Group, working closely with the departments transformation programmes, policy owners and development teams to deliver IT change for the Customs estate.

As a Business Analyst you will be a key member of the delivery team collaborating with all stakeholders throughout the full delivery lifecycle. You will remove ambiguity, create a common understanding for the intended outcome, ensuring maximum benefits are delivered.

Business analysts understand and analyse user and business needs.

A Senior Business Analyst has a good understanding of strategic arenas and leads large and complex projects. They have functional and, or people management responsibilities and mentor others. They develop standard methodology, own partner relationships and handle communities of practice activities (internally and across government).

Shows a systematic, analytical approach to problem solving. Has good social skills and is confident in dealing with clients/users. Is aware of the software engineering life-cycle for development and the concepts and practices required to implement effective information systems. Possesses general understanding of business and business skills.


Main duties
As a Senior Business Analyst, you will:

1. Make sure outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture.

2. Challenge constructively and act as a critical friend to achieve solutions that are fit for purpose.

3. Facilitate collaboration and lead effective communication with all partners to support design, build and delivery to meet the user needs.

4. Planning analysis activity and delivering of analysis products as required by approved project timescales.

5. Compliance with Delivery Group standards, templates and toolsets.

6. Dependent on their level of expertise and the complexity of the work, a Senior Business Analyst may be allocated to more than one project at a time.

7. Facilitating the elicitation and understanding of requirements among multiple partners. This includes partners primarily in IT teams but also on the business side of the organisation.

8. Evaluation of existing business processes impacted by the technology changes to identify necessary change. Act as a communication link between IT delivery team, Product Owner and other partners.

9. Elaborating business requirements, completing necessary analysis and validation to create detailed functional specifications.

10. Facilitating design sessions with the development team to define the solution.

11. Delivering elements of systems design, including data and business rules, wireframes/UI or other detailed deliverables.

12. Investigating, evaluating, interpreting and classifying data, in order to define and clarify information structures which describe the relationships between real world entities.

13. A significant understanding of IT design and architecture; sufficient to collaborate with design and development roles and understand their requirements.

14. Creating data flow diagrams and models showing the movement of data across systems.

15. Creating and maintaining a data dictionary showing the structure of the data contained within a system.

16. Assisting with the development of the business case and initial change requests.

17. Planning and monitoring.

18. Eliciting requirements.

19. Requirements management including traceability.

20. Translating and simplifying requirements.

21. Requirements & Scope management and communication.

22. Requirements analysis and validation.

23. Supporting the design or review of test cases.

24. Manage formal changes in scope, acceptance, installation and deployment.

25. Functional modelling.

26. Cost /benefit analysis.

27. Database design and data transformation.

28. Reporting and statistical analysis

The role is primarily a technical position which will require hands on technical awareness and the ability to communicate technical issues with IT developers, IT designers and IT architects.

The individual will therefore need to be able to demonstrate confidence leading on requirement activities as part of team working within agreed time and quality constraints.

Essential Criteria:
(This is the criteria you will be assessed against during the selection process)

1. Experienced in UML modelling and be able to work independently to produce fine-grained functional, design and data models.

2. Strong written, verbal and visual communication skills, including technical writing ability.

3. Ability to demonstrate flexibility, facilitation, subtlety and prioritisation skills in a multi-stakeholder environment.

4. Problem-solving while working in a time-boxed delivery environment.

5. Leadership, team working and collaboration.

6. Good technical skills; ability to work in a large, complex IT estate.

7. Data wrangling, including understanding of SQL (estate currently includes use of Oracle, Ingres, MySQL0 and Hadoop).

Successful candidate should either have or be prepared to complete BCS International Diploma in Solution Development.

Desirable Criteria:

1. Agile working: Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Helps the team to decide the best approach. Able to help teams to lead and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP), print and scope.

2. Business analysis: Responsible for investigative work into problems and opportunities in existing and new services. Drives the analysis and collection of information and creation of, to create recommendations for service improvements. Analyses large amounts of complex information and uses it to produce solutions.

3. Business improvement process: Able to analyse current services and processes, and identify and implement opportunities to optimise these. Helps to evaluate and establish requirements using relevant techniques such as gap analysis.

4. Digital perspective: Has the ability to apply a digital understanding to their work. Is able to identify and implement solutions for assisted digital.

5. Innovation: Leads others to innovate in their work as well as innovating in their own.

6. Requirements definition and management: Facilitates setting of business priorities for change initiatives of high complexity. Leads eliciting of requirements and takes responsibility for investigation and implementation of changes to programme scope.

7. Stakeholder relationship management: Is able to influence partners and maintain relationships effectively. Builds long-term strategic relationships and communicates clearly and regularly with partners.

8. User focus: Able to collaborate with user researchers and can sell or represent users internally. Understands the difference between user needs and desires of the user. Able to champion user research to focus on all users. Can prioritise and defines approaches to understand the user story, guiding others in doing so. Can offer recommendations on the best tools and methods to be used.

9. SFiA Core Skills - Business analysis Level 4
Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests. Contributes to selection of the business analysis methods, tools and techniques for projects; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches.

10. SIFA - Requirements definition and management Level 4
Contributes to selection of the requirements approach for projects, selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity. facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements. Reviews requirements for errors and omissions. Establishes the requirements base-line, obtains formal agreement to requirements, and ensures traceability to source. Investigates and processes and applies requests for changes to base-lined requirements.

11. SIFA Business modelling Level 4
Conducts advanced modelling activities for significant change programmes and across multiple business functions. Has an in-depth knowledge of organisation-standard techniques. Plans own modelling activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives. May contribute to discussions about the choice of the modelling approach to be used. Obtains input from and communicates modelling results to senior managers for agreement.


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Please also find attached 'Your little extras booklet' for further information.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

As part of the application process you will be asked to complete a CV and statement of suitability. Further details around what this will entail are listed on the application form.

Please ensure that your statement of suitability is no more than 500 words. Please provide details on how you meet the Essential criteria for this role, by stating what you have done and how you went about it.

Candidates will be sifted and interviewed on their experience and suitability for the role.

If a large number of candidates are successful at the sift stage, then we will invite the candidate to a pre-recorded video interview and then if successful they will be invited to a second interview.

Interviews for this vacancy will be held either via Microsoft Teams or Skype, dates to be confirmed.

Feedback will only be provided if you attend an interview.

Sift and interview dates to be confirmed.

Further Information

Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

HMRC transformation

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

Terms and Conditions

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :  Stuart Czuba
Email :  stuart.czuba@hmrc.gsi.gov.uk
Telephone :  03000 592968
Recruitment team :
Email :  hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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