Solution Architect

HM Revenue and Customs

Apply before 11:55 pm on Thursday 13th August 2020


Reference number



£37,503 - £41,683
New entrants join on the minimum of the pay band


Senior Executive Officer

Contract type


Business area

HMRC - CDIO - CIO Customer Compliance Group

Type of role

Architecture and Data
Project Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



Shipley (moving to Leeds Regional Centre in early 2021), Liverpool and Newcastle

About the job


This is an exciting opportunity to join HMRC’s Architecture team where you will be working across one of the biggest IT estates in Europe, supporting a large-scale digital transformation that will have profound impact on HMRC customers, other government agencies and HMRC staff members, at a time of significant change and transformation as HMRC drives the focus of IT delivery away from point solutions and exploits the opportunities that cloud technologies can provide.

We have a massive challenge: we need to bring in more tax as well as reducing costs and improving the experience for both internal and external customers. To do this, we’re using smart data analysis and innovative IT systems to ensure that customers get their tax affairs right from the outset - and we’re radically improving the technology we use to do our work. With over 50 million customers to serve, 60,000 staff to support, and over £500 billion to collect annually, our IT operation is huge.

The Customer Compliance Group Architecture team is accountable for designing the IT integral to critical compliance operations which work to protect and maximise the collection of taxes, duties and excise by reducing fraud, avoidance, evasion and criminal activity. Customer Compliance has some 26,000 professionals achieving an annual yield of over £30bn. This position will play a key role from an architecture point of view in creating and continuously improving HMRC’s key architectural domains, transforming HMRC’s IT capability that will drive the adoption of modern technology, whist pushing HMRC’s hugely complex IT estate towards a smaller set of strategic systems.

Job description

You will play a pivotal role developing and enhancing HMRC’s services. As part of an Architecture team you will be working across one of the biggest IT estates in Europe responsible for designing and continuously improving HMRC’s key architectural domains, transforming HMRC’s IT capability. You will provide support to the development of HMRC’s business strategies and help shape business thinking around exploitation of IT.

You will work with and influence other HMRC’s business areas to ensure they have a full understanding of the IT landscape enabling them to develop change plans within the appropriate constraints.

In this role you will work closely with Business Analysts and learn to understand business problems; identify user needs and challenge user requirements. The role will require you to get involved in proof of concept exercises for new technologies, reference architecture patterns and business benefits. You will play a key role in ensuring that HMRC maintains a strong IT Architecture capability. You must be eligible to work in the UK. We will invest a lot of effort in your learning, development and career path.

Solution Architects are responsible for working with business areas to align business and IT strategies to maximise the impact of IT Solutions. You will create the high-level end to end IT designs for change projects and programmes. You will liaise with other architects in the delivery functions ensuring that the high-level design is implemented. You will continue to perform a governance role throughout the project lifecycle ensuring the lower level design work conforms with the overall strategic architecture direction, retaining end to end ownership.

You will contribute to defining our architecture directions and roadmaps, aligning them with business strategies and capability requirements, and evangelising them with senior stakeholders. You will create solution designs both as a subject matter expert on Business Processes, Data, Applications or Infrastructure, and as an IT strategy representative.

We are Agile and moving towards using modern technology and agile development methods to deliver IT changes. We are looking for someone with an understanding of design and development of standards and patterns.

This is a great opportunity for an IT Professional who wants to develop their career in the Architecture discipline. You will have the opportunity to work in a dynamic and stretching environment providing technology leadership to a massive technology transformation.

You will be required to travel to other offices on occasion, with some overnight stays, to attend Supplier or Business led workshops.


As a key member of an architecture team you will be responsible for the following:
• Creating quality solution designs; ensuring team are fully aligned to the ongoing governance of end to end IT Solutions.
• Ensuring IT designs are fit for purpose, fully meet business requirements, deliver value for money and are compliant with our Architecture Blueprints and IT Strategy.
• Work with Business Stakeholders to identify potential technology driven business benefits.
• Ensure traceability mapping from requirements through to logical and solution elements.
• Support complex business transformation programmes.
• Develop solutions in the context of a potential investment business case.
• Map business capabilities to technology and applications blueprints and roadmaps.
• Act as an internal Subject Matter Expert (SME) for selected architecture areas.
• Steering and championing IT Designs highlighting benefits, opportunities and future capabilities.
• Engage and influence Business Stakeholders, IT Suppliers and other parts of CDIO to support IT transformation.
• Provide strong analytical and strategic insight for our customers; creates an optimal design through an iterative process, aligning the user need with the system requirements and organisational objectives.
• Create, refine and challenge patterns, standards, policies, roadmaps and vision statements.
• Effectively manage risks, issues and dependencies, including escalation of issues where appropriate.
• Actively contribute to staff engagement and wellbeing through a clear vision and environment that values the contribution of everyone.
• Remain up to date with best practice, new developments and trends digital, ICT and architecture industry / communities and reflect this into the CDIO ecosystem.
• Engage fully with HMRC governance mechanisms.

Essential Criteria

About the Person
Demonstrable experience of the majority of the following:
• The ability to work with business and technology stakeholders to translate business problems into technical designs.
• Strong collaborative skills, including direct experience of influencing business colleagues.
• Excellent communication skills, both written and oral.
• You are able to build trust and credibility quickly, and have the flexibility and willingness to partner with key stakeholders from all areas, both internal and external to HMRC.
• Ability to translate technical concepts between software engineering, delivery management and service management and business stakeholders so they are understood by all.
• Proven experience of being the subject matter expert within a particular architecture / technical area.
• Ability to look beyond the immediate problem and identify wider implications; understanding how their work fits into the broader HMRC strategy and historical context.
• Ability to work in a challenging environment, remaining patient, level headed and staying calm under pressure.
• An enthusiastic and self-motivated team player with a strong desire to learn new skills.
• Knowledge of IT Strategy and Development Lifecycle; Awareness of Business Analysis, Business Process Modelling and Requirement articulation.
• Experience of working within significant IT Change / Transformation programmes preferably in an IT Architecture role.
• A sound, broad knowledge of IT and an understanding of how the architecture specialism relates to other areas of IT and how it impacts on other business functions.

Desirable Criteria

Technical Experience (Demonstrable experience in one or more of the following is highly desirable)
• Expertise in some, or understanding of a range of, technology stacks and the ability to take a balanced approach to technology selection.
• Experience architecting large scale IT applications, including making use of Cloud, IaaS, SaaS and PaaS.
• Big Data and advanced Analytics, for example; SAS suite or Open Source data platforms.
• Decommissioning of legacy systems.
• Either have or work to achieve, professional certifications such as TOGAF or CITP.
• Knowledge and/or experience of Counter Fraud and Compliance.
• Enterprise scale Workflow and BPM solutions.
• Awareness of Legal Sector solutions; e.g. eDiscovery and Disclosure.
• Understanding of emerging trends including Advanced Analytics, AI/ML, Cloud technologies and Security Domain.
• Application integration and awareness of programming techniques and languages, for example; APIs SOAP, Restful services, XML, JSON, Java, message routing and queuing technology.
• Awareness of project delivery methodologies – Agile, RUP etc.
• Awareness of Cost modelling to support commercial challenge activity.
• Knowledge of Micro service architectures.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Changing and Improving
  • Making Effective Decisions
  • Delivering at Pace


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Please also find attached 'Your little extras booklet' for further information.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
As part of the application process you will be asked to complete a CV and statement of suitability. Further details around what this will entail are listed on the application form.

An initial sift of your CV and your statement of suitability will be conducted against the Essential Criteria. If you successfully complete this stage of the process your application will be progressed to the next stage - interview. Please note that your CV MUST demonstrate evidence of the Essential Criteria for you to be progressed to the next stage.

The applicants with the best skills and experience will be invited to interview, where you will be required to provide evidence as to how you meet the essential criteria and the behaviours listed below, as well as the the skill and requirements from the desirable criteria section.

Behaviours to be assessed:
- Communicating and Influencing
- Changing and Improving
- Making Effective Decisions
- Delivering at Pace

Interview panels for all roles will take place virtually with dates confirmed/details provided at the point of scheduling. Interviews may consist of a short presentation by the candidate and an interview to test knowledge and competence.

Please note, if there is a very strong applicant during the sift stage who meets all essential criteria, we may proceed with making them an offer without interviewing.

Feedback will only be provided if you attend an interview.

Sift and interview dates to be confirmed.

The successful candidate is expected to remain in the role for a period of at least 2 years before applying for other posts within HMRC.

Further Information

Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

HMRC transformation

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

Terms and Conditions

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :  Steve Barraclough
Email :
Recruitment team :
Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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