Lead Test Analyst (Lead Quality Assurance Test (QAT) analyst)

HM Revenue and Customs

Apply before 11:55 pm on Thursday 13th August 2020


Reference number



£51,050 - £57,550
New entrants to the Civil Service will join on the minimum of the salary range.


Grade 7

Contract type


Business area

HMRC - CDIO - C&IT , Enterprise Platform Services - Customs and International Trade Business Area

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts




About the job


HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it. here

We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services.

This is an exciting opportunity to join HMRC’s IT function (CDIO) which sets the technology direction for HMRC and delivers the high level design for all IT solutions across the organisation. CDIO are responsible for building and running HMRC IT services along with providing IT change and operational support.

Job description

As part of CDIO, the Customs and International Trade Delivery Group (C&IT DG) is responsible for developing, delivering and supporting IT solutions for those business areas which manage HMRC’s Customs, Excise and International Trade activities. The C&IT DG are responsible for the end to end service management and development of over 100 separate services from the generation of Trade Statistics, to the administration of Customs and Excise duties.

Within C&IT we operate a Guild/Tribe structure to ensure that we provide skilled resources to enable us to meet the needs of our customers in an Agile way helping to drive high levels of collaboration and innovation. Guilds provide a permanent organisation construct that are set up to bring together people who share technical, functional and professional skills. The Guild responsibility will be to define the technical standards and tools that its members will use. It also ensures that members of the Guild continually improve their skills so that technical skills remain current, are aligned to HMRC/CDIO strategy and in-step with IT industry developments.

This is an exciting and challenging role for those looking to deliver technological change against a background of organisational transformation.

The successful post holder will use their technical expertise and knowledge to provide technical support to Project teams and Test Guild Members. They will be responsible for utilising DevOps principles / practices to drive the development of Automated Testing and Performance Testing across the Test Guild. In addition, they will lead in developing the Test Guild capabilities to introduce Continuous Integration and Delivery across a variety of platforms. They will join two existing G7s reporting directly to the Head of Test Guild.

A QAT analyst designs and executes test plans and carries out exploratory testing as part of a broader risk-based approach.

As a Lead Test Analyst at HMRC, you’ll be embedded into one of our teams to help define and lead on how the testing will work in that space. You’ll also be asked to advise on the organisation wide technical test approach and help other teams on an ad-hoc basis. In your role with us, you’ll be part of a diverse and empowered team, and helped to continue your development as a respected member of the technology industry.

Lead QAT analysts:

•take both a business and an operational view
•have management responsibilities - coaching and mentoring their staff
•lead the delivery practice, focusing on complex problem solving and influencing senior team members
•are specialists in an area of testing and influence the QAT industry
•have expert technical understanding and provide advice to project teams

Main duties
As a Lead QAT analyst, you will:

•take a business and operational view when analysing the system under test, in so doing identifying gaps not just in software but in processes too
•are responsible for evaluating business artefacts and supporting system integration testing
•play a major role in the acceptance activity within a development phase
•have domain and business knowledge, as part of product responsibilities,
•identify and raise defects with the team, as part of product responsibilities
•support test engineers and software developers to identify test scenarios to be automated
•educate and support the rest of the delivery teams with testing, educate internal and external Partners and work with delivery teams to define ‘quality’

Skill description

Functional testing
Able to advise on up-to-date functional testing techniques. Able to assess and peer review the work of others. Able to coach and mentor others. Able to write test approaches for major projects and provide guidance on risk approaches. Can devise new test techniques and provide recommendations.

Test analysis
Able to analyse and collect of information and evidence, identify problems and opportunities and ensure recommendations fit with strategic business objectives. Able to communicate recommendations persuasively to key stakeholders and identify the simplest approach from a variety of approaches. Able to solve complex problems applying logical reasoning.

SFiA Core Skills

Testing Level 5
Coordinates and manages planning of the system and/or acceptance tests, including software security testing, within a development or integration project or programme. Takes responsibility for integrity of testing and acceptance activities and coordinates the execution of these activities. Provides authoritative advice and guidance on any aspect of test planning and execution. Defines and communicates the test strategy for the project. Manages all test processes, including test plans, resources, costs, timescales, test deliverables and traceability. Manages client relationships with respect to testing matters. Identifies process improvements, and contributes to corporate testing standards and definition of best practice.

About the broader DDaT profession
The DDaT Profession consists of people who work in a digital, data or technology specialist role. They design, build and run government digital services. They are responsible for the way we find, access and use data and for the technology infrastructure which support those services. There are currently about 17,000 people working in the Profession. The Profession consists of people working within specialist communities of practice. There is a full list of roles on GOV.UK: www.gov.uk/search?q=DDAT


It is essential that applicants can demonstrate:

• Experience of the Software Development Lifecycle
• Experience in leading a technical team and defining / improving service processes and procedures
• Experience with automation testing and/or continuous integration

It would be desirable for applicants to be able to demonstrate:

• Experience of all aspects of Software Testing across the Software Development Lifecycle
• In-depth experience of TDD and BDD
• Experience of a range of tools e.g. ALM, Zephyr, Confluence, JIRA, Loadrunner, Selenium, SOAP UI, JMeter, Cucumber
• Experience of a range of platforms e.g. Client/Server / Web / Unix / VME etc.
• Experience of working within Agile/Scrum teams
• Experience with CI/CD and relevant tools i.e. Ansible, Puppet, Chef, Jenkins.
• Experience with the use of version control systems such as Subversion or Git
• Experience with Release and Configuration Management processes
• Working knowledge on SQL queries
• A relevant software testing qualification e.g. ISEB/ISTQB (or equivalent)

Business Skills required :

Being part of a large team responsible for maintaining high delivery performance whilst working in an agile based environment. Experience of managing change would be beneficial

Training and Qualifications

Candidate/s may be required to undertake further ISTQB training in Software Testing, which may include a formal examination. They will also be required to undertake learning in all relevant C&IT policies, processes and procedures within 1 year of starting in the role.

Working Pattern

This post is full time however, those applicants who do or wish to work an alternative pattern are welcome to apply but are advised to speak with the job holder first. The preferred working pattern may/may not be available.


Your permanent location and place of work will be in the Bristol regional centre. However, for training purposes the post will be on detached duty in Alexander House Southend for a period of (up to) 2 months before taking up your permanent post at the Bristol Regional Centre.


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Please also find attached 'Your little extras booklet' for further information'.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Experience and suitability for the role.

As part of the application process you will be asked to complete a CV and statement of suitability further details around what this will entail are listed on the application form.

Please ensure that your statement of suitability is no more than 500 words. Please provide details on how you meet the Essential criteria for this role, by stating what you have done and how you went about it.

Candidates will be sifted and interviewed on their experience and suitability for the role.

If a large number of candidates are successful at the sift stage then we will invite the candidate to a pre-recorded video interview and then if successful they will be invited to a second interview which will take place over Teams or Skype

Sift and interview dates to be confirmed. Interviews will take place electronically or in 3 Glass Wharf, Bristol, BS2 0PS.

Any move to the HMRC will mean you will no longer be able to carry on claiming childcare vouchers you will however have access to the Governments Tax Free Childcare scheme.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a disclosure and barring security check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

A reserve list will be held for a period of 12 months from which further appointments can be made.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checks@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :  Marie Marano
Email :  marie.marano@hmrc.gov.uk
Telephone :  03000593385
Recruitment team :
Email :  hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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