Senior Test Analyst (Quality Assurance Test (QAT) Analyst)

HM Revenue and Customs

Apply before 11:55 pm on Thursday 13th August 2020


Reference number



£37,503 - £41,683
New entrants to the Civil Service will join on the minimum of the salary range.


Senior Executive Officer

Contract type


Business area

HMRC - CDIO - C&IT , Enterprise Platform Services - Customs and International Trade Delivery Area

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



Southend-on-Sea, Eastern, SS99 1AA

About the job


HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it. here

We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services.

This is an exciting opportunity to join HMRC’s IT function (CDIO) which sets the technology direction for HMRC and delivers the high-level design for all IT solutions across the Organisation. CDIO are responsible for building and running HMRC IT services along with providing IT change and operational support.

Job description

As part of CDIO, the Customs and International Trade Delivery Group (C&IT DG) is responsible for developing, delivering and supporting IT solutions for those business areas which manage HMRC’s Customs, Excise and International Trade activities. The C&IT DG are responsible for the end to end service management and development of over 100 separate services from the generation of Trade Statistics, to the administration of Customs and Excise duties.

Within C&IT we operate a Guild/Tribe structure to ensure that we provide skilled resources to enable us to meet the needs of our customers in an Agile way helping to drive high levels of collaboration and innovation. Guilds provide a permanent organisation construct that are set up to bring together people who share technical, functional and professional skills. The Guild responsibility will be to define the technical standards and tools that its members will use. It also ensures that members of the Guild continually improve their skills so that technical skills remain current, are aligned to HMRC/CDIO strategy and in-step with IT industry developments.

This is an exciting and challenging role for those looking to deliver technological change against a background of organisational transformation.

You are a key member of the delivery team, collaborating with all members throughout the full delivery lifecycle to ensure delivery of highest-quality software products.

A QAT analyst designs and executes test plans and carries out exploratory testing as part of a broader risk-based approach.

As a Senior Test Engineer at HMRC, you’ll be embedded into one of our teams to help define and lead on how the testing will work in that space. You’ll also be asked to advise on the organisation wide technical test approach and help other teams on an ad-hoc basis. In your role with us, you’ll be part of a diverse and empowered team, and helped to continue your development as a respected member of the technology industry.

Senior QAT analysts:
•Take a business and an operational view to finding solutions to complex problems
•Provide test coverage support for test engineers and software developers
•Come up with functional and non-functional testing procedures and requirements

The successful post holder will use their technical expertise and knowledge to provide technical support to Project teams and Test Guild Members. They will be required to utilise DevOps principles / practices to develop Automated Testing and support Continuous Integration across a variety of platforms. They will join the existing Management Team reporting directly to the Grade 7 Test Lead.

Main duties
As a Senior QAT analyst, you will:
•Take a business and operational view when analysing the system under test, in so doing identifying gaps not just in software but in processes too
•Are responsible for evaluating business artefacts and supporting system integration testing
•Play a major role in the acceptance activity within a development phase
•Have domain and business knowledge, as part of product responsibilities
•Identify and raise defects with the team, as part of product responsibilities
•Support test engineers and software developers to identify test scenarios to be automated
•Educate and support the rest of the delivery teams with testing, educate internal and external Partners and work with delivery teams to define ‘quality’

Skill Skill description

Functional testing
Able to design and execute a wide range of testing techniques and communicate test results to both technical and non-technical stakeholders. Able to make decisions on the environment for testing and coaches others. Able to raise defects with the business and help prioritise them based on defect severity.

Test analysis
Able to think creatively, ask the right questions, and critically evaluate and communicate findings to a larger team. Leads investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements. Can absorb large amounts of conflicting information and use it to determine solutions.

SFiA Core Skill

Testing Level 4
Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability and portability). Creates traceability records, from test cases back to requirements. Produces test scripts, materials and regression test packs to test new and amended software or services. Specifies requirements for environment, data, resources and tools. Interprets, executes and documents complex test scripts using agreed methods and standards. Records and analyses actions and results and maintains a defect register. Reviews test results and modifies tests if necessary. Provides reports on progress, anomalies, risks and issues associated with the overall project. Reports on system quality and collects metrics on test cases. Provides specialist advice to support others.

About the broader DDaT profession
The DDaT Profession consists of people who work in a digital, data or technology specialist role. They design, build and run government digital services. They are responsible for the way we find, access and use data and for the technology infrastructure which support those services. There are currently about 17,000 people working in the Profession. The Profession consists of people working within specialist communities of practice. There is a full list of roles on here


It is essential that applicants can demonstrate:

• Experience of the Software Development Lifecycle
• Experience of test automation and automation tools
• A solid technical background (demonstrable skills, experience and/or qualifications)
• Analytical and problem solving skills
• Working as part of a team with a clear delivery focus

It would be desirable for applicants to be able to demonstrate:

• Experience of all aspects of Software Testing across the Software Development Lifecycle
• Experience leading a technical team and defining/improving service processes and procedures
• Experience of a range of platforms e.g. Client/Server / Web / Unix / VME etc.
• Experience of a range of tools e.g. Zephyr, Confluence, JIRA, Loadrunner, Selenium, SOAP UI, Jmeter, Cucumber
• Experience of working within Agile/Scrum teams
• In-depth experience of TDD and BDD
• Experience with continuous integration, automated deployment and relevant tools i.e. Ansible, Puppet, Chef, Jenkins
• Experience with use of version control systems such as subversion or git
• Experience with Release and Configuration Management processes
• Working knowledge on SQL queries
• Relevant software testing qualification/s e.g. ISEB/ISTQB (or equivalent)
• Demonstrable line and/or work management experience

Business Skills:
Being part of a large team responsible for maintaining high delivery performance whilst working in an agile based environment. Experience of managing change would be beneficial.

Training and Qualifications
Candidate/s may be required to undertake further ISTQB training in Software Testing, which may include a formal examination. They will also be required to undertake learning in all relevant C&IT policies, processes and procedures within 1 year of starting in the role.

Working Pattern:

This post is full time however, those applicants who do or wish to work an alternative pattern are welcome to apply but are advised to speak with the job holder first. The preferred working pattern may/may not be available.

Location :

Southend on Sea but as part of the HMRC location strategy, it is planned for the posts to move to the Stratford Regional Centre by approximately 2022.


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Please also find attached 'Your little extras booklet' for further information.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Experience and suitability for the role.

As part of the application process you will be asked to complete a CV and statement of suitability further details around what this will entail are listed on the application form.

Please ensure that your statement of suitability is no more than 500 words. Please provide details on how you meet the Essential criteria for this role, by stating what you have done and how you went about it.

Candidates will be sifted and interviewed on their experience and suitability for the role.

If a large number of candidates are successful at the sift stage then we will invite the candidate to a pre-recorded video interview and then if successful they will be invited to a second interview which will take place over Teams or Skype

Sift and interview dates to be confirmed. Interviews will take place electronically or in Alexander House Southend on Sea Essex SS99 1AA.

Feedback will only be provided if you attend an interview.

Sift and interview dates to be confirmed.

Further Information

Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

HMRC transformation

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

Terms and Conditions

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :  Marie Marano
Email :
Telephone :  03000 593385 / 03000 593453
Recruitment team :
Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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