CDIO C&IT Database Engineer Application Operations

HM Revenue and Customs

Apply before 11:55 pm on Monday 21st September 2020

 

Reference number

69870

Salary

£37,503 - £41,683
New entrants to the Civil Service will join on the minimum of the salary range.

Grade

Senior Executive Officer

Contract type

Permanent

Business area

HMRC - CDIO - C&IT

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Location

Southend-on-Sea, Eastern, SS99 1AA

About the job

Summary

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it. here

We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services.”

When you think of government technology what do you imagine? Months to assemble IT requirements, years to build services, and not a customer in sight? The truth couldn’t be more different.

Here in HMRC’s Chief Digital & Information Group (CDIO) we’re increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, state-of-the-art facilities across the UK.

We’re removing our dependence on data centres, as we increasingly virtualise our estate. We’re fundamentally restructuring the way we look after our IT and the way we work with partners across our ecosystem. But it’s not just about the tech. We’re building a deep understanding of our customers, working in agile ways, and implementing a DevOps approach.

We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable. We have flexible ways of working to help everyone manage their own work/life balance. And we’re creating an authentically diverse and inclusive workplace where everyone feels able to bring their whole self to work.

Job description

This is your opportunity to join us.

If you’d like to find out more about our work and our people take a look at our HMRC digital blog and follow us on Twitter @HMRCdigital

This is an exciting opportunity to join HMRC’s IT function (CDIO) which sets the technology direction for HMRC and delivers the high-level design for all IT solutions across the organisation. CDIO are responsible for building and running HMRC IT services along with providing IT change and operational support.

As part of CDIO, the Customs and International Trade Delivery Groupis responsible for developing, delivering and supporting IT solutions for those business areas which manage HMRC’s Customs, Excise and International Trade activities. The C&IT are responsible for the end to end service management and development of over 100 separate services from the generation of Trade Statistics, to the administration of Customs and Excise duties.

Within C&IT we operate a Guild/Tribe structure to ensure that we provide skilled resources to enable us to meet the needs of our customers in an Agile way helping to drive high levels of collaboration and innovation. Guilds provide a permanent organisation construct that are set up to bring together people who share technical, functional and professional skills. The Guild responsibility will be to define the technical standards and tools that its members will use. It also ensures that members of the Guild continually improve their skills so that technical skills remain current, are aligned to HMRC/CDIO strategy and in-step with IT industry developments.

This is an exciting and challenging role for those looking to deliver technological change against a background of organisational transformation, as well as an opportunity to make a real difference to people’s lives by delivering great digital products.

An engineer - application operations supports, manages and maintains a single application or a suite of applications.

The C&IT database team develops and maintains a large number of databases and supporting code/documentation primarily focused on systems related to Customs and International Trade.

We are looking for candidates with knowledge and experience of database administration, development and support.

The successful candidate will need to demonstrate knowledge and experience in the following key disciplines:

• Database administration
• Database design
• Good understanding of backup and recovery strategies
• Good written and verbal communication skills
• Strong analytical skills

Ideally, the successful candidate will also demonstrate extensive practical experience in the use of some or all of the following:


• Database technologies including Oracle, MySQL, MS SQL, Ingres and IDMSX
• Familiarity with and experience working on Windows, Unix, Linux and VME operating systems
• Some experience of programming in one of the following languages – Unix/Linux shell scripting, SCL, SQL, COBOL


It is expected that the successful applicant, once suitable to do so, may be required to be on call for which there is the appropriate additional remuneration of AAA, on call monies and call outs.

Candidates will either have SC level security clearance or be willing to undertake such.

Responsibilities

Main duties
Specific responsibilities are likely to include:

• The installation, configuration, upgrade, administration, monitoring and maintenance of databases. Providing support for operational databases in production use and for internal or interim purposes such as iterative developments and testing. Improving the performance of databases and the tools and processes for database administration (including automation).

• Using database management system software and tools to collect agreed performance statistics. Carrying out agreed database maintenance and administration tasks.

• Uses database management system software and tools, and knowledge of logical database schemata, to investigate problems and collect performance statistics and create reports. Carries out routine configuration, installation, and reconfiguration of database and related products. Develops and configures tools to enable automation of database administration tasks. Identify problems and issues and recommend corrective actions.

• Developing and maintaining procedures and documentation for databases.

• Identifying, evaluating and managing the adoption of appropriate database administration tools and processes, including automation.

• Contributing to the setting of standards for definition, security and integrity of database objects and ensuring conformance to those standards.

• Managing database configuration including installing and upgrading software and maintaining relevant documentation.

• Monitoring database activity and resource usage.

• Optimising database performance and planning for forecast resource needs.

• Taking a proactive lead on support and development activities and advising/leading small teams of DBA’s efforts on project/support work.

• Mentoring less experienced team members and sharing technical knowledge and best practice.

Essential Criteria

• Database administration
• Database design
• Good understanding of backup and recovery strategies
• Good written and verbal communication skills
• Strong analytical skills

Desirable

• Database technologies including Oracle, MySQL, MS SQL, Ingres and IDMSX
• Familiarity with and experience working on Windows, Unix, Linux and VME operating systems
• Some experience of programming in one of the following languages – Unix/Linux shell scripting, SCL, SQL, COBOL

These roles will require close working with the CHIEF Support Group (CSG) based in Saphire Plaza, Reading. Successful applicants may be required to visit Saphire Plaza in Reading where CSG are based to attend meetings and perform skills transfer activities, full Travel and Subsistence will be provided.

Skill description
Change management
Able to analyse and assess impact, develops and documents change requests. Implements changes based on requests for change.
Incident management
Able to diagnose and prioritise incidents, investigating their causes and finding resolutions.
Ownership and initiative
Owns an issue until a new owner has been found or the problem has been mitigated or resolved.
Problem management
Initiates and monitors actions to investigate patterns and trends to resolve problems, including consulting specialists where required. Determines the appropriate remedy and assists with implementation of it as well as preventative measures.
Service focus
Takes inputs and establishes coherent frameworks that work.
Technical specialism
Able to use management system software and tools. Has knowledge of logical schemata to investigate problems, collect performance statistics and create reports. Able to carry out routine configuration, installation and reconfiguration of database and related products. Optimises performance and forecasts resource needs.
Testing
Able to review requirements, specifications and define test conditions. Able to identify issues and risks associated with work whilst being able to analyse and report test activities and results.
User focus
Identifies and engages with users or stakeholders to collate user needs evidence. Understands and defines research which fits user needs. Able to use quantitative and qualitative data about users to turn user focus into outcomes.
SFiA Core Skills
Application support Level 4
Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.

About the broader DDaT profession
The DDaT Profession consists of people who work in a digital, data or technology specialist role. They design, build and run government digital services. They are responsible for the way we find, access and use data and for the technology infrastructure which support those services. There are currently about 17,000 people working in the Profession. The Profession consists of people working within specialist communities of practice. There is a full list of roles on GOV.UK: www.gov.uk/search?q=DDAT

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Please also find attached 'Your little extras booklet' for further information.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

CV, Personal Statement and experience.

As part of the application process you will be asked to complete a CV and statement of suitability further details around what this will entail are listed on the application form. The personal statement should demonstrate the applicants experience and ability in relation to the essential/desirable criteria and the requirements of the role.

Please ensure that your statement of suitability is no more than 500 words. Please provide details on how you meet the Essential criteria for this role, by stating what you have done and how you went about it.

Selection process will involve sift and interview.
Sift and interview will be based on experience and evidence of essential and desirable criteria. Sift and interview dates to be confirmed.

if a large number of candidates are successful at the sift stage then we will invite the candidate to a pre-recorded video interview and then if successful they will be invited to a second interview which will take place over Teams or Skype

Feedback will only be provided if you attend an interview.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

Terms and Conditions

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave

Pay

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

HMRC is currently negotiating with departmental trade unions to modify its current pay structure, terms and conditions. Those terms are yet to be agreed but when implemented, we envisage that they will be backdated to 1 June 2020. The pay ranges, terms and conditions advertised will be altered by the new deal (subject to collective agreement) and will apply to candidates who are successful for the role.

New entrants are expected to join on the minimum of the pay band.

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Adam Feakins
Email :  adam.feakins@hmrc.gov.uk
Telephone :  03000 577190
 
Recruitment team :
Email :  hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via complaints.grs@cabinetoffice.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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