Head of Data Science Services

HM Revenue and Customs

Apply before 11:55 pm on Wednesday 23rd September 2020


Reference number



£62,789 - £70,779


Grade 6

Contract type


Business area

HMRC - CDIO - Chief Data Officer (CDO)

Type of role

Operational Research

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



Shipley, moving to Leeds Regional Centre; Albert Bridge House, Manchester

About the job


HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it! here
We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services.

This role sits within HMRC’s Chief Digital & Information Group (CDIO) we’re increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, state-of-the-art facilities across the UK.
The team is called The Chief Data Office (CDO) and we work with teams across HMRC to ensure that the organisation exploits its data to maximise revenues and to transform tax and payments.

Job description

The role

At HMRC, we influence all aspects of society: in addition to the collection of tax and the payment of benefits and tax credits, HMRC plays a major role in supporting key Governments objectives, such as responding to the COVID-19 crisis, tackling child poverty and supporting business growth.

As the Head of Data Science Services you will be a Data Science or Analytics professional with the ability to bring together leadership and hands on technical expertise. You will be one of 3 Team Leads and will be joining a wider highly skilled 60+ person team at an important juncture.

At Data Science Services we work across data science disciplines delivering customised solutions and supporting wider data science community. We use Data Studios’ agile PM methodology, and cross team co-operation to deliver proof-of-concepts and focus on data lead innovation.

You will lead a diverse team, develop their capabilities and deliver a variety of services alongside influencing senior individuals and work multi-functionally with wider Digital Group raising the profile of data science and ensure its application to decision making.

You will be accountable for providing technical authority and insight for data science specialisms and will lead complex data science solutions and projects, taking ownership for delivering to time, identifying and mitigating risks and developing contingencies, raising issues when required.

The job holder will ensure team’s delivery across all projects and programmes including digital, advance analytics and exploitation as well as Developer and backend development.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. To find out more about how we champion diversity and inclusion in the workplace, visit:


• Lead the development and growth of Data Science Services team
• Direct the build of credible data science solutions and models and use best coding practices to generate reproducible work supporting the team as well as wider business objectives
• Ensure implementation of the data science ethics guidelines and ensure alignment across the team
• Support and guide the team to explore and visualise the data to present the ‘story’ of the data in a meaningful way, and to a variety of technical and non-technical audiences
• Use an evolving range of data analysis tools and techniques, including open source
• Constantly seek to expand a range of own technical skills as well as the skills of the team
• Champion the use of Data Science throughout HMRC, helping others and building the community.


Essential criteria:
• A recognised authority on a number of data science and analytical specialisms, preferably applicable within government, with knowledge of ground breaking techniques
• Proven experience of influencing Senior Leaders, working collaboratively with other Customer Groups and champion the value of data science
• Able to use a wide range of data science tools, techniques and programs to practitioner or specialist level with extensive experience of applied data science and or advance analytics
• A strong leader with the ability to lead a large team and bring diverse skill sets together including leading and championing continual capabilities' development, across your teams and wider across
• Experience of delivering quality outcomes at pace, providing clarity on priorities and allocating resources
• Programming experience (R, Python, Java, SQL, SAS or similar)

Whilst we are seeking a person with the skills and expertise to offer support across the range of data science services we offer, the primary focus of this role will be to lead and grow the data science service including support our work in advanced analytics and exploitation and our developer and data back-end operations.

Desirable Requirements
No specific academic qualifications are essential for this post but a degree or equivalent in a Computer Science or Stats related subject area would be desirable.

If you chose Manchester as your preferred location, travel to Shipley/Leeds Regional Centre will be required. Under COVID-19 guidelines, travel will resume when it is safe to do so.

Technical skills

We'll assess you against these technical skills during the selection process:

  • Developing Data Science Capability
  • Programming and Build (Data Science)
  • Understanding Product Delivery across the Lifecycle


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Please also find attached 'Your little extras booklet' for further information.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Experience and Technical skills.
This vacancy is using Success Profiles, and will assess your Experience and Technical skills.

If a large number of applications are received, we will conduct an initial sift on the Technical Skill – Developing Data Science Capability.

If you progress to a full sift we will use your CV and personal statement to assess your experience and how you meet the essential criteria.
At interview you will be assessed on your experience and technical skills.
Feedback will only be provided if you attend an interview or assessment.

The highest scoring candidate will be appointed regardless of location preference.

Sift and interview dates to be confirmed.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation

HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

HMRC is currently negotiating with departmental trade unions to modify its current pay structure, terms and conditions. Those terms are yet to be agreed but when implemented, we envisage that they will be backdated to 1 June 2020. The pay ranges, terms and conditions advertised will be altered by the new deal (subject to collective agreement) and will apply to candidates who are successful for the role.

New entrants are expected to join on the minimum of the pay band.

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Anna Kwiatkowska
Email :  Anna.Kwiatkowska@hmrc.gov.uk
Telephone :  03000522199
Recruitment team :
Email :  hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via complaints.grs@cabinetoffice.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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