OSD - Change & Business Improvement Analyst - (HEO/Band 4)

Redgrave Court, Merton Road, bootle, merseyside

HSE is committed to providing a supportive and inclusive working environment and we particularly welcome Female/BAME/disabled/LGBT+ applicants, as they are currently underrepresented in this discipline within HSE.

The Change & Business Improvement Analyst plays a key role in supporting the designing, building and implementation of new operating models and digital services in line with HSE’s strategic priorities. They focus on improving efficiency, effectiveness and the user experience. They support our Change & Business Improvement team with baselining current activities, articulating business and user requirements, designing and implementing new ways of working and providing continuous improvement support to HSE’s operations. They focus on supporting the development and maintenance of HSE’s Change frameworks and standards.

This is an exciting opportunity to help us lead significant change across HSE, driven by a new strategy and a number of challenging transformation programmes.

Key Responsibilities

• Undertaking performance and productivity base lining activity through the collation and analysis of process, people, system and data information
• Working closely with operational teams to embed new services or processes through the production and analysis of management information
• Carrying out current and future state end to end process and user journey mapping
• Supporting the design and build of new operating models and operational frameworks
• Collaborating with user research and user experience design colleagues to ensure new processes and services are meeting user needs
• Support Change & BI colleagues in the design, implementation and tracking of operational pilots, assessing management information and user feedback to help optimise new solutions
• Designing and managing communication plans and liaising with key stakeholders/teams across HSE to ensure that change activity is communicated effectively and clearly to the right audiences at the right time
• Playing a key role in supporting the ongoing development and implementation of HSE’s Change Framework, coordinating guidance and training, and maintaining our template library
• Providing support to the business on the application of the Change Framework and associated processes to new and ongoing Change activity. Working with our PMO to keep our Change and Governance frameworks aligned
• Maintaining detailed cost/benefit models throughout the project lifecycle and post implementation
• Coordinating team communications, organising and maintaining project assets and shared online collaboration spaces
• Supporting the senior Change and BI team with performance analysis, training and development planning and financial & risk management

Responsibilities

Essential Skills and Experience

• Has experience of supporting the delivery of Change activity within a complex environment, balancing both business and user needs
• Takes a structured and organised approach to work and is able to analyse and interpret both process data and user feedback to develop and improve ways of working
• Has an excellent knowledge of Excel, Powerpoint and online collaboration tools
• Is able to embrace change, and forward plan within a changing organisation.
• Has strong teamwork and collaboration skills with experience of working with a range of different stakeholders
• Is able to effectively plan and organise Change communication activity, understanding the various audiences and their differing needs
• Has strong written, verbal communication and presentation skills
• Is able to work independently but asks for guidance and support as necessary
• Has experience of delivering process improvements, efficiencies and an improved user experience
• Has experience of Change Management/Business Improvement tools and approaches as well as their practical application

Desirable Skills and Experience:

• Has experience/is a practitioner of business improvement disciplines e.g. LEAN, six-sigma
• Has had exposure to/experience of cost/benefit modelling
• Has experience of working within a regulatory environment
• Has an understanding of Agile and Government Digital Standards

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Delivering at Pace
• Changing and Improving

We invest in our people with;

• Competitive rates of pay.

• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute around 27.1%, far more than in the private sector .

• Family friendly policies and working hours to help balance your home life and career.

• Up to 30 days annual holiday, plus bank holidays and Civil Service privilege leave

• Parental leave benefits: Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks full pay.

Returning to work after a break

We appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications from individuals who have been out of work for some time and who have previous relevant experience.


This post is eligible for Excess Fares Allowance. A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE policy (http://intranet/finance/expenses/excess-fares-allowance-policy.htm)

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