Design Leads

HM Revenue and Customs

Apply before 11:55 pm on Thursday 21st January 2021


Reference number



£62,789 - £70,779


Grade 6

Contract type


Business area

HMRC - CDIO - Digital

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



Edinburgh, Newcastle-upon-Tyne, Shipley, Telford, Worthing

About the job


HMRC is one of the largest organisations in the UK, and we run the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 4.9 million business customers.

We’re making HMRC’s services and information simpler, clearer and faster for individuals and businesses. Our role sits within HMRC’s Chief Digital & Information Group (CDIO) where we are focusing on ensuring customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people.

To do that, we need Design Leads who provide leadership to our teams enabling them to design intuitive and user-focussed, successful services.

Our team members:
• Work in the areas of Service Design, Content Design, Interaction Design and Graphic Design.
• Collaborate with a wide range of fields, business areas and colleagues, including policy and process owners, on the best way to meet user needs through content and services and end-to-end journeys.

Job description

As a Design Lead, you will help our teams in CDIO, the technology part of HMRC, design intuitive and user-focussed, successful services maintaining an overview of the work taking place, building design culture and expertise and playing a key role in embedding design skills and service standards.

You will be a core part of the Design Leadership team, helping to deliver strategic and organisational change through your work with Designers in project teams.


• Influence Senior Leaders in the department to build their understanding and support of design in agile
• Influence operational design, leading how it is implemented in design team practice
• Help ensure that Designers have the right conditions and environment to thrive
• Establish and lead local professions community events/sessions in collaboration with Heads of Profession
• Collaborate with the Head of Interaction Design, Head of Content Design, Head of Service Design and Head of User Research to provide vision and leadership for the overall user-centred design profession
• Contribute to effective recruitment and demand and resource planning, in collaboration with the wider team
• Provide line management, career and skills mentoring to Senior Designers
• Be an active leader in the cross-government design community, discussing and sharing suggestions, approaches and ideas.

As a Design Lead, you will also play a key role in embedding design skills and service standards across a wide portfolio of services through:

• Using your specialist skills to demonstrate best practice and to coach and mentor teams
• Engaging with designers and delivery teams to develop concepts and to deliver high-quality digital services, based on user needs and meeting HMRC and GDS (Government Digital Service) design standards
• Help teams understand connections and potential collisions between different services and help to reconcile these
• Influencing and assuring the quality of the design delivery within their programme of services using tools such as peer review/critiques and accessible design reviews

Essential criteria
You need to have:
• Extensive experience in Design Leadership, including coaching and mentoring more junior colleagues, with the ability to empower, lead and develop a large diverse team ensuring resources are organised appropriately and effectively
• Proven experience in engaging with, and influencing, key individuals/teams to deliver outcomes - including experience in introducing positive change to working practices or teams
• Extensive experience in establishing positive working relationships and influencing and persuading at all levels
• Excellent planning and organisational skills and able to prioritise to meet deadlines and cope with fluctuations in workload
• Designing, prototyping and iterating accessible, usable digital services that are based on user needs, as an interaction, content or service designer
• Helping teams understand the wider service context of a project or product
• Working in an agile, multi-disciplinary and collaborative environment
• A degree in a relevant subject, or equivalent extensive experience

Desirable Criteria
It would be great if you also have:
• Experience in designing end-to-end services, across multiple products and channels
• Experience in developing design or content strategy, knowledge management, or other content-related expertise
• Experience working with the Service Manual and/or GOV.UK standards and working practices
• Familiarity with the GOV.UK design system and prototyping kit

We are an equal opportunity employer and value diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Please also find attached 'Your little extras booklet' for further information.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

As part of the application process you will be asked to complete a:
- CV
- Statement of Suitability of no more that 750 words

Your CV should include your job history, qualifications and skills and experience.

Your Statement of Suitability should detail how you meet the essential criteria and what you can bring to the role

You will also need to provide examples of your design work in an anonymised portfolio. You will need to provide a link to this within your Statement of Suitability.

Sift and Interviews:
Applicants will be sifted on their CV and Statement of Suitability submitted against the specification above, in particular the essential criteria.

Interviews will focus on the candidates’ application, their knowledge, experience and competence, and the essential criteria required. Feedback will only be provided if you attend an interview.

Additional Information:
This role maps to the cross-government framework for the Digital, Data and Technology (DDaT). For more information visit the GOV.UK DDaT page.

The Shipley site will be moving to the Leeds Regional centre in the near future.

Working Pattern:
This post is full time, however, applicants who wish to work an alternative working pattern are welcome to apply. All requests will be considered, however, the preferred working pattern may or may not be available. please discuss this with the vacancy holder prior to accepting a provisional offer.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check/Disclosure Scotland. If location is in England it will be DBS and Scotland will be Disclosure Scotland. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland. If location is in England it will be DBS and Scotland will be Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation

HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit here


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

HMRC is currently negotiating with departmental trade unions to modify its current pay structure and working arrangements; if agreed the new offer would apply to successful candidates. Any pay amendments would also be backdated, and advertised terms and conditions including pay ranges, annual leave and probation etc. would be altered.

New entrants are expected to join on the minimum of the pay band.

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UKs
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Gillian Bates
Email :
Telephone :  07799477936
Recruitment team :
Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

Share this page