Welsh Language Officer and Translator

Valuation Office Agency

Apply before 11:55 pm on Sunday 16th May 2021


Reference number



£30,000 - £33,250


Higher Executive Officer

Contract type


Business area

VOA - Experts

Type of role


Working pattern


Number of posts



Cardiff, Swansea, Wrexham, Carmarthen, Home Based (within Wales)

About the job


Do you have a passion for public and customer services and want to make a difference? If so we would like to hear from you. VOA values property for tax purposes. These taxes fund vital public services like schools, hospitals and welfare so you would be making a real difference to peoples’ lives.

We are an executive agency of HMRC with around 3,500 people and currently need a Welsh Language Officer and Translator to champion the use of Welsh in the Agency and promote its Welsh Language Scheme.

We are seeking a candidate who is fluent in spoken and written Welsh and is confident in their ability to provide translation and quality assurance of documents between Welsh and English. In addition, the candidate will be a self-motivated person who is able to develop their influence in the Agency and shape the delivery Agency’s Welsh language service.

Job description

The role of a Welsh Language Officer and Translator is to provide a range of services to the highest standard to ensure that the Agency complies with its Welsh Language Scheme:

• Written translation – providing a translation service to stakeholders within our Agency to ensure we meet our obligations under Welsh language legislation. This could include customer or ministerial correspondence, documents that support our Valuation colleagues in Tribunal, and our online publications;
• Quality assurance – ensuring that translations that have been undertaken in other areas of the business or externally are of the required standard;
• Proofreading – provide a detailed and meticulous service to ensure that all VOA publications are of the highest possible standard;
• Supporting our Welsh speakers – working with our staff who wish to draft through the medium of Welsh to do so effectively and to the required standard

In addition to translation, the candidate will be responsible for:
• Monitoring the implementation of our Welsh Language Scheme and leading on drafting our annual report to the Welsh Language Commissioner.
• Developing and promoting the Agency’s Welsh Language resources to ensure that our staff are aware of our obligations with regard to the Welsh language and able to deliver in line with our Welsh language scheme.
• Championing the use of Welsh in the Agency and acting as a single point of contact for all queries with regard to the Welsh language.

This list is not exhaustive, there may be a need to flex and change for business needs. There will also be an opportunity for the candidate to shape the nature of the role as they develop.


Person Specification

The ideal candidate is a self-starter who can hit the ground running and build strong relationships across the Agency. The ideal candidate will have:

• Strong bilingual communication skills including the confidence to have difficult conversations with seniors to progress work.
• The ability to organise yourself and your workload effectively, showing initiative and proactively identifying work priorities.
• The ability to work across a large organisation – identifying emerging issues and supporting policy leads to determine actionable next steps.
• Effective relationship building skills which enable you to influence others to refine their delivery and embed processes.

Essential Requirements
• Welsh language skills of a high level in relation to Speaking, Listening, Reading and Writing. This will be assessed during the interview via a written exercise.
• Experience of professional translation.
• Ability to prioritise competing demands to deliver quickly build and maintain strong working relationships.

Desirable Requirements
• Welsh language degree and/or translation qualification.
• Experience in working in large organisations within a strategic function.


Welsh language skills of a high level in relation to Speaking, Listening, Reading and Writing.


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • In tray exercise


We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service and a pension scheme.
Maternity, adoption or shared parental leave of up to 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks at full pay.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
If you can meet our person requirements above we are keen to hear from you.

Application – To apply for this post you must complete an online application with the following.
• A CV setting out your Job history, Full qualification details and Previous skills/experience
• A Personal Statement (maximum 750 words) demonstrating how you meet the Behaviours, this statement must be submitted in Welsh.

Sift - w/c 17th May 2021
• We will assess you on your CV/Personal Statement.

Interviews - W/c 31st May 2021
• The interview will be conducted bilingually and we will assess you on the Behaviours listed in the job description and strengths.
• At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
• In tray exercise - a written analysis/exercise to be undertaken. The task will be to translate a document into Welsh.

The distinguishing Behaviours (the required skills, knowledge and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (attached) and should be referred to when making this application.
You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.
You must give evidence of your knowledge, skills and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.
When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did what your thought process was and so on.
Starting Work
The successful candidate will normally take up duty within one month from notification of success at interview.

In tray exercise
The interview will be followed by an in-tray exercise based on examples of the work you might be expected to carry out in the role. The exercise could look specifically at how you consider, evaluate and present complex information as well as your communication and translation skills.

Microsoft Teams Interviews
Interviews are currently taking place using Teams Video, the interview will be conducted bilingually. We will provide more detail if you are shortlisted for interview.

VOA employees only: If you are currently in receipt of DTA as a result of a VOA office closure/restructure and it is agreed for you to take up this role in your current location, you may continue to receive DTA for the remainder of the period you can claim for. Please check with the Vacancy Holder on preferred locations for this role before you apply.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

*Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.
Please note: *Late applications will not be accepted.

Terms & Conditions
Voluntary terms apply.
Please note that the VOA has updated its terms and conditions of employment as part of Civil Service Reform. For more information on how this will affect you, please see attached FAQ document.

All applications for these vacancies must be made on-line. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying on-line. If this is the case, please email voarecruitment.grs@cabinetoffice.gov.uk

Any move to VOA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.

New entrants are expected to join on the minimum of the pay band.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland/Access NI (delete as appropriate: If location is in England will be DBS, Scotland will be Disclosure Scotland & Northern Ireland will be Access NI) on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

If successful and transferring from another Government Department a criminal record check may be carried out.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via VOArecruitment@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the
recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Reserve Lists:
If we have more successful candidates than available vacancies, we will hold a 12 month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Thomas Wood
Email :  Thomas.wood@voa.gov.uk
Recruitment team :
Email :  VOARecruitment.grs@cabinetoffice.gov.uk

Further information

The Valuation Office Agency’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition. If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address resourcingteam@voa.gsi.gov.uk If you are not content with the outcome of your complaint you have the right to complain to the Civil Service Commissioners.

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