About the job
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.
Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:
1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.
2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.
As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.
The Identity team is responsible for all elements of internal authentication within the DWP estate. This is primarily based around Active Directory/Azure AD but includes several other supporting infrastructure components, including DNS, DHCP, MIM, PKI, Windows Hello and ADFS.
We are the owners of the service, accountable for all day-to-day operational support and all change/project related design elements. Without these services, core DWP business could not be delivered.
We own the Identity roadmap and have a multi-year plan to deliver an enhanced service, with several long term pieces of work ongoing.
We are looking for a Senior Infrastructure Engineer to work with our team which provides 365/24/7 Identity services for DWPs user base. Our aim is to provide a modern, reliable and flexible service that allows simple, secure access to DWP devices, data and systems using industry best practice for:
Authentication (SSO, MFA, Digital Certificate Services).
Authorisation (Desktop, Application).
Administration (Audit, Privileged Access Management).
This will lead to a single master data record and consistent user experience, simplified processes & technology and lower TCO.
A degree of out of hours cover is a requirement of the role.
ResponsibilitiesYour responsibilities will include but are not restricted to, the following:
• Act as a senior escalation point and Subject Matter Expert (SME) to provide Design, Support, advice and guidance for issues relating to all Identity technologies, including but not limited to Active Directory, ADFS, DNS, DHCP, PKI, Azure AD, and MIM.
• Produce detailed and accurate High Level Designs, Low Level Designs, Installation Guides and Design documents.
• Represent the Identity team on the Change Advisory Board, Design Advisory, Technical Review Board and other associated governance, planning and oversight meetings.
• Review requests for non-standard work to accurately assess impact on Identity owned services as well as the wider DWP infrastructure and the determine feasibility of any proposed solutions, and the resources required to implement them.
• Advanced troubleshooting, able to act as 3rd/4th line support for major incidents that may cut across multiple technology streams, supporting our own engineers and other teams and suppliers as needed
• Contribute to the development and enhancement of the Identity Services Roadmap, designing and implementing solutions that deliver the associated Roadmap outcomes for Identity.
The ideal candidate for this role will be able to demonstrate the following essential criteria:
• 3rd / 4th line knowledge of Active Directory / Azure AD / DNS / DHCP / ADFS
• 3rd / 4th line knowledge of PKI / Certificate Services (3rd / 4th Line)
• Experience of working in a large enterprise and multi-supplier environment
• Experience of implementing and working with Privileged Access Management systems and RBAC
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Making Effective Decisions
- Communicating and Influencing
We'll assess you against these technical skills during the selection process:
- IT Infrastructure
- Information Security
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
Salary for this role is from Band Min £49,171 - Band Max including digital allowance £62,138 (£59,589 salary and £2,549 in DA)
Where the maximum salary £59,589 is offered a digital allowance up to £2,549 is available.
Our total offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater. Only in very few circumstances (where there have been exceptional skills demonstrated which are in limited supply for example) may existing Civil Servants be able to negotiate their starting salary if the role has been advertised externally, prior to accepting the post.
This role will be based in Manchester.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Selection process details
This vacancy is using Success Profiles
, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application & Sift
As part of the application process you will be asked to complete a CV & personal statement. Further details around what this will entail are listed in the advert.
All applications will be assessed and sifted based on the essential criteria in the advert, using the information you provide in your completed application form.
The sift panel will use the information relating to your employment history and your personal statement to assess your experience, skills and knowledge.
When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in, and your role therein.
Applications must include:
A. A completed Personal Details application form.
B. A curriculum vitae* and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.
C. A personal statement outlining how you meet the essential criteria as detailed in the job advert. Please outline, in no more than 1250 words, how you meet the essential criteria, outlined in the job advert.
To be successful in this, you must provide as much information and detail as you can, outlining what you did, and what the outcome was.
The information you provide will be used to assess your application at the sift stage of the selection process.
A NOTE ON ANONYMISATION
*Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable to sift panel to make an informed judgement about your suitability for this role.
Please include all other information that you would customarily provide when presenting a CV/personal statement, as the sift panel use this information to assess your application.
DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/personal statement. Failure to do so will result in your application being withdrawn.
Stage 2 – Video Interview
Unless you are otherwise informed, the final stage of the process will be a video interview via Microsoft Teams where you will be assessed against the Behaviours and Technical Skills detailed in the advert.
Throughout the whole recruitment process – application and interview – the accuracy and clarity of your communication will be assessed.
Sift and Interview Information
Applications will be sifted at regular intervals from the date the posts are advertised, so please apply as soon as you can, do not wait until the end of the campaign.
Please note expenses incurred by candidates during the recruitment process will not be reimbursed by the DWP except in exceptional circumstances and only when agreed in advance with the Hiring Manager.
Interview dates TBC
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via email@example.com as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If successful and transferring from another Government Department a criminal record check may be carried out.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.firstname.lastname@example.org stating the job reference number in the subject heading.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
The Civil Service Code
sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
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Contact point for applicants
|Job contact :|
|Name : || ||Mehul Ladva|
|Email : || ||Mehul.email@example.com|
|Recruitment team :|
|Email : || ||firstname.lastname@example.org|
If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here
to visit Civil Service Commission