Research & Design Team Lead (Band 2/Grade 7)

Health and Safety Executive

Apply before 11:55 pm on Sunday 20th June 2021


Reference number



£53,360 - £59,625


Grade 7
Band 2

Contract type


Business area

HSE - Operational Services Division (OPS)

Type of role

Administration / Corporate Support

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



East Midlands, North East, North West, West Midlands, Yorkshire and the Humber

About the job


HSE wants its workforce to represent modern Britain in all of its diversity

We want all our employees to feel that they can be themselves at work and to know that they are valued for the distinct perspective and experience that they bring.

We take the broadest possible view of equality, diversity and inclusion
We value the qualities that make you who you are
We believe that every member of the community has the right to work safely
We commit to nurturing and empowering our staff, so that they can progress their career as far as their talent takes them
We welcome applications from anyone who holds these same values and meets our personal specification for skills. We look forward to hearing from you.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. .

With a world-class reputation for safeguarding the health and safety of people at work, HSE is adapting and evolving to meet the new challenges ahead. In OSD – we work with one goal in mind – to ensure the organisational operating model is as effective and fit for purpose as it can be.

Job description

HSE is transforming its digital landscape, and services. To do that we need to drive cultural change and embed new ways of working. These include developing a user centred design ethos, working in an agile way and aligning to the Technology Code of Practice Government Digital Service standards. This role will be critical to this transition. The Digital Research & Design Team Leader will play a key role in supporting the Deputy Director, Head of Digital in leading the digital transformation at HSE.

The Digital Research & Design Team Leader is responsible for managing a team of permanent and day rate contractor User Researchers, User Experience Designers, Interaction Designers and Service Designers. These roles undertake research and design activities to understand service user needs, analyse these to identify key functionality required in new digital solutions and prototype the potential options for delivering the service.

Additionally the R&D team work within multi-skilled project teams to provide projects with the underpinning evidence and design needed to deliver user centred solutions and act as the voice of the user throughout.

The team take part in Government Digital Service (GDS) service assessments, presenting the evidence to support projects pass the assessments.

The team work openly, collaboratively and as part of a multidisciplinary team focused on one or more projects to deliver impactful, meaningful services and contribute to the organisation realising its strategic ambitions to deliver user-centred digital services.


The team leader is responsible for ensuring that each discipline within the Research & Design Team works to high standards and in line with the best practice service standards set by GDS. They will quality assure work the team and individuals deliver.

They will lead the interaction with projects to plan future resource needs and scope of work.

They are also accountable for ensuring that the needs of digitally excluded users or those with accessibility needs are catered for, and that data privacy needs are designed in, to enable us to comply with the relevant statutes.

On strategic programmes HSE also uses 3rd party ‘gold partners’ to deliver some of these functions. Where this is the case, the team leader is responsible for the quality assurance of the research and design work the 3rd party does. This means working collaboratively with them to ensure research approaches are sound and unbiased, properly scoped and run, and the findings well collated, and also that any prototypes developed and tested are based on the needs the users articulate.

They will work closely with project managers, business teams, product and delivery managers and analysts as part of the virtual programme and project teams.

They will also work alongside technology teams to ensure that the technical solutions that underpin our digital services meet the user brief, and are supportable, secure and scale-able.

Essential Criteria

• Experience of leading digital research and design across the spectrum of disciplines (user research, user experience, interaction design, service design). Hands-on experience in one or more of these disciplines

• Previous experience within government services (central and / or local government)

• An in depth understanding of TCOP / GDS principles, and how to apply them in practice. First hand experience of taking services through the GDS service assessment process

• Experience of delivering research and design with and for users with accessibility needs or those who are digital excluded

• Strong interpersonal skills with the ability to understand, empathise with, negotiate and influence individuals and groups

• Experience of using a range of tools and methodologies to design complex, inter-dependent and inter-related services that are ‘end-to-end’ and ‘front-to-back’

• Experience solving design and research challenges through collaboration and user participation

• Experience managing a multi-disciplinary team

• Experience of supplying resources and capability to projects and working alongside complex projects / programmes to deliver outcomes

• Experience introducing best practice into teams or organisations, including engaging with stakeholders of all levels of seniority

• Able to quality assure delivery of research and design, and past examples of the different approaches to achieving this




We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing
  • Seeing the Big Picture


We invest in our people with;

• Competitive rates of pay.

• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute around 27.1%, far more than in the private sector.

• Family friendly policies and working hours to help balance your home life and career.

• 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave.

• Parental leave benefits: Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks full pay.

• Learning and development tailored to your role.

• An environment with flexible working options.

• A culture encouraging inclusion and diversity.


This post is eligible for Excess Fares Allowance. A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE Policy:

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
As part of the application form process you will be asked to complete a CV and statement of suitability.

Your Statement of Suitability (of no more than 500 words) should outline your skills and experience based on the Essential Criteria listed above.

We will also assess you against the Civil Service Behaviours outlined below during the selection process at sift and interview:

• Changing and Improving
• Communicating and Influencing
• Seeing the Bigger Picture

The sift will take place during the week commencing Monday, 21st June 2021

The interviews will take place during the week commencing Monday, 5th July 2021. Candidates invited to interview will be assessed on their experience, together with Behaviours.

Due to the current situation of Covid-19 interviews will be conducted virtually.

Further Information

It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document.

Any move to Health and Safety Executive from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at

If you have a disability and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact:

Please access the following link for guidance on how to apply and how to complete a Statement of Suitability

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Andy Lucas
Email :
Telephone :  07909 002645
Recruitment team :
Email :

Further information

If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met you can raise a complaint by emailing: or by writing to HSE at the following address: HSE Resourcing Team, 2.3 Redgrave Court, Merton Road,00 Bootle, Merseyside, L20 7HS. If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners:

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