Senior Accessibility and Digital Inclusion Consultant

Home Office

Apply before 11:55 pm on Saturday 31st July 2021


Reference number



£57,434 - £63,175


Grade 7

Contract type


Business area

HO - Digital Data & Technology

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed Hours

Number of posts



Croydon Lunar House

About the job


The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK.

The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy.

Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders.

This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.

Our work is guided by these principles:

• We put user needs first.
• We value delivery and outcomes over process.
• We work in the open.

Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.

We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.

You can keep up-to-date with our work on the Home Office DDaT blog.

Job description

This key role requires an outstanding individual to ensure our approach to access needs and digital inclusion is coherent, professionally managed and of high quality.

You will be a vocal advocate for meeting all users’ needs and experienced at dealing with stakeholders at all levels to achieve it.

In this role, you’ll be heavily focused on supporting the Head of Accessibility and Digital Inclusion and the Deputy Director for Design and Research to formulate a strategic approach to Digital Inclusion for the Home Office.

This will include working closely with policy and operational colleagues across the department and wider government to identify best practices and opportunities for further work on digital inclusion as well as providing guidance, training and support for teams to embed digital inclusion into how they deliver services for the public and staff.

You’ll be very comfortable engaging with delivery teams plus strategic and operational leaders to influence decisions based on data and user research. You’ll provide high level advice and get involved in assurance activity with delivery teams at all stages of development, before and after services are released.

You’ll be able to explain and demonstrate inclusion issues and you’ll be eager to transfer your expertise appropriately across the range of digital professionals.

This post is eligible for a DDaT RRA. Successful candidates with exceptional skills & experience may apply for a Recruitment & Retention Allowance up to a maximum of £6000. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time.


Your main day to day responsibilities will be:

• Defining approaches, policies and strategies to digital inclusion based on universal barriers.

• Evaluating the impact and success of digital inclusion efforts; identifying gaps and opportunities for improvement and translating those into the strategic approach.

• Leading a virtual team from across the Home Office to tackle the Universal Barriers to digital inclusion with a unified approach.

• Maintaining and disseminating best practice relating to digital inclusion that make our services and internal systems usable by all, by default.

• Collaboration and co-ordinating with policy and operational teams within the Home Office and across government on digital inclusion issues.

• Maintaining our assurance approach to support the Government Service Standard with regards to accessibility and digital inclusion.

• Providing consultancy to delivery teams and stakeholders on achieving channel shift goals whilst meeting diverse users’ needs with digital interfaces, offline channels and support models.

You will also be expected to carry out the following day to day activities:

• Building capability by developing and delivering training on a range of accessibility and digital inclusion topics.

• Be a proactive part of cross government digital inclusion communities and groups.

• Contributing to, supporting and sharing the work of the accessibility and inclusion communities across government.

• Providing team members with professional advice and performance feedback, supporting their learning and development goals.

Essential Skills

You will have a demonstrable passion for user centred design, with the following skills or strong experience in:

• Work relating to Digital Inclusion strategy and policy within a public sector organisation.

• Helping public sector organisations tackle the challenge of ensuring vulnerable people are not excluded from their services.

• Supporting digitally inclusive policy development within a public sector organisation.

• Stakeholder management including with policy and operational delivery professionals.

• Working collaboratively to lead teams across boundaries within in a complex policy/service environment.

• Defining in-house and third party provision of Assisted Digital support.

• Of how best to serve digitally excluded, hard to reach and vulnerable user groups

The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role:

• Digital Inclusion
• User Focus
• Leadership and Guidance
• Communicating information

Desirable Skills

Ideally you will also have the following skills or some experience in:

• Working on digital transformation of services and an understanding of the social and technological context for those services.

• Managing and mentoring team members, providing them with guidance, training and constructive feedback.

• Planning, developing and delivering training as well as evaluating it’s effectiveness.

• Knowledge of the wider government strategy around digital accessibility and inclusion.


Desirable but not essential: a degree in HCI/ Cognitive Psychology/ Anthropology/ Sociology/ Computer Science or related field, and/or relevant industry experience.

Technical skills

We'll assess you against these technical skills during the selection process:

  • Communicating information
  • Digital Inclusion
  • Leadership and Guidance
  • User Focus


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Experience and Technical skills.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

As part of the application process you will be asked to complete a CV and Suitability Statement (Max Word Limit: 1000).

Further details around what this will entail are listed on the application form.

The Statement of Suitability should concisely explain your motivation for applying to this role, and evidencing how you meet the essential criteria listed on the Job Specification.

A sift will be based on the CV and the Suitability Statement.

CV will not be marked.

Candidates shortlisted will be invited to an interview which will be Technical based questions.

Sift and Interview dates

The sift will commence 2 August 2021.

Interviews are expected to take place from 16 August 2021.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

We are closely monitoring the situation regarding Coronavirus, and will be following Central Government advice as it is issued, as such you will be invited to attend a video interview utilising Skype for Business or Microsoft Teams.

PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.

Further information

Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement.

If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.

A reserve list may be held for a period up to 12 months from which further appointment may be made.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are Stonewall top 100 Workplace Equality Employer and a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.


Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  CTO Recruitment
Email :
Recruitment team :
Email :

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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