Senior Agile Delivery Manager

Department for Work and Pensions

Apply before 11:55 pm on Tuesday 19th October 2021

 

Reference number

154219

Salary

£49,171 - £59,589

Grade

Grade 7

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Location

Blackpool, Manchester, Newcastle-upon-Tyne

About the job

Summary

Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:

1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.

2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.

3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.

4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.

5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.

6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.

As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.

Job description

What’s your favourite agile approach? Scrum, Kanban, Lean or something else?

We’re looking for a Senior Agile Delivery Manager to manage multi-disciplinary teams delivering large complex and complicated technology projects within DWP Digital.

Our team and our Delivery Managers work on stuff that impacts one of the most vulnerable user groups in society. We’re looking for people who are as motivated by that unique purpose as we are, and who have the skills we need to deliver against a really challenging, important agenda.

This is an exciting opportunity to use your digital skills to help improve the lives of millions of people. At DWP Digital we’re building a reputation for pushing the digital agenda. This means you’ll have plenty of opportunities and challenging work to develop expertise, skills and your career.

Our wide range of work requires a diverse mix of cultures, perspectives and ideas. We’re committed to colleagues’ health and wellbeing and making sure you feel comfortable being yourself at work.

You'll be an exemplary servant leader, steering from the front. You'll remove blockers and create the right environment for your multidisciplinary teams to succeed, helping them to self-sufficiency and creating a culture of learning and transparency.

We’re looking for someone who can do hands-on delivery of projects, seeing them through from end to end, managing delivery right through to live service.

You will you use your agile expertise to build a culture of continuous improvement with high performing teams.

You will promote a user-centred focus and design, in the context of the software development lifecycle.

It’s a complex landscape and you’ll need your skills as a persuasive and engaging communicator, and your experience of delivering and solving cross-cutting problems to get the job done.

You will be reporting into the Delivery Lead and working alongside other Delivery Managers, managing one to two agile cross-functional teams.

You’ll join a thriving community of practice, where you'll share best practice, insight and support with a bunch of other talented, expert Agile Delivery Managers.

Responsibilities

As a Senior Agile Delivery Manager you will:

• Help develop and utilise meaningful metrics in order to drive teams towards their goals and understand areas for improvement.

• Work with technology and business teams to ensure that new products and services are delivered effectively to realise measurable benefits.

• Support the Product Owners to define and build the digital delivery roadmap and translate into an achievable backlog.

• Drive the creation of the business case for complex projects, co-ordinate activities across stakeholder groups.

• Manage risks, issues and dependencies (external and internal) and help resolve escalations from junior members of the agile delivery manager community.

• Drive the pace of delivery across projects and programmes, responsible for owning key blockers till they are resolved and guiding other members of the delivery community to help them deliver effectively.

Check out these blogs about Agile Development.

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• An employer pension contribution of up to 27%.
• A generous annual leave allowance.

Salary Information

Salary for this role is from £49,171 (Band min) to £59,589 (Band max).

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

This role will be based in Blackpool, Manchester or Newcastle Corporate hub locations.

Please find further information on the Corporate hub locations here.

The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

Stage 1: Application

Applications must include:

1. A completed Personal Details application form.

2. A curriculum vitae including education, professional qualifications and full employment history, giving details of key achievements.

When giving details in your CV you should highlight your experience working with the essential criteria below:

• Experience of working in an agile product or project management environment in multiple phases.

• Promoting a culture of psychological safety in teams, managing team dynamics.

• Communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.

• A proactive approach to the learning and development of yourself and others, continuously improving knowledge, skills and experience.

When giving details of your CV, you should therefore include details of the work and projects that you have been involved in, and your role therein.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

A NOTE ON ANONYMISATION

Candidates are required to attach their CV as a separate additional document. Your CV must be in either PDF or word format. Personal details including your name and address must be redacted. Please be aware that if your CV contains personal details it will not be progressed to the next stage of the recruitment process.

IMPORTANT INFORMATION

Please include all other information that you would customarily provide when presenting a CV as the sift panel use this information to assess your application.

DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV. Failure to do so will result in your application being withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following experiences:

• Track record of delivering digital services at pace in complex environments across multiple phases.

• Managing team dynamics and building professional relationships with a range of stakeholders.

• User centred design-Getting the best out of design professionals and using data to drive value delivery.

• Experience of working in an agile product management environment in multiple phases.

• A proactive approach to the learning and development of yourself and others, continuously improving knowledge, skills and experience.

Interviews will take place from 3rd November.

Sift and Interview dates to be confirmed.

Reasonable Adjustments:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

If successful but not transferring from another Government Department, in order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  DWP Digital Group TS Recruitment
Email :  digitalgroup.tsrecruitment@dwp.gov.uk
 
Recruitment team :
Email :  digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission.

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