Lead Site Reliability Engineer

Department for Work and Pensions

Apply before 11:55 pm on Thursday 21st October 2021

 

Reference number

150665

Salary

£60,740 - £72,933

Grade

Grade 6

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Location

Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield

About the job

Summary

Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:

1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.
2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.

As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.

Job description

As part of the Hybrid Cloud Services team, you will work with business facing teams to design, build and operate secure and reliable infrastructure & business services.

Our SREs are also actively engaged in the delivery and operation of the HCS’s service offerings encompassing,

• Account Management & Security - native and commercial tooling.
• CI/CD with Gitlab.com, Infrastructure as Code.
• Automation to produce scalable adoption across the enterprise.
• Containerisation using AKS.
• Service Performance and Availability.
• Network Connectivity.
• Cloud Cost Optimisation.

Our SRE’s ensure that everything DWP build is designed to operate. SRE’s build strong and collaborative relationships with business teams. We focus on compliance with Well Architected Pillars. We make sure our services are available, secure, and compliant allowing DWP remains a trusted organisation for UK citizens.

Responsibilities

Your responsibilities will include but are not restricted to, the following:

• Manage and optimise the ratio of toil to incident and problem resolution.

• Define and mitigate relevant risks to application reliability, working with senior stakeholders.

• Resolve challenges arising from specific work programmes and implementation of proposed changes in Departmental policy by making balanced recommendations.

• Drive innovation in ways of working throughout the team and encourage experimentation where opportunities arise.

• Hybrid Cloud Services’ focus on providing foundational shared services to DWP Digital.

Essential Criteria

The ideal candidate for this role will be able to demonstrate the following essential criteria:

• Release & Deployment - Sets the release policy for the organisation in the context of both development and production/operations.

• Programming & Build - Advises and sets local or team-based standards, tool and techniques and how to apply standards and methods, ensuring compliance, and maintains technical responsibility for all the stages and iterations of a project. Selects appropriate development methods. Provides technical advice and guidance to stakeholders.

• Modern Standards Approach - Strong understanding and application of the most appropriate modern standards and practices. Takes responsibility for coaching and guiding others.

• Changing and Improving - Encourage, recognise, and share innovative ideas from a diverse range of colleagues and stakeholders. Give people space to take initiative and praise them for their creativity.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

  • Release & Deployment
  • Programming & Build
  • Technical Breadth

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• An employer pension contribution of up to 27%.
• A generous annual leave allowance.

Salary Information

Salary for this role is from £60,740 (Band min) to £72,933 (Band max).

Where the maximum salary of £72,933 is offered, a Digital Allowance of up to £5,672 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application

Applications must include:

1. A completed Personal Details application form.

2. A curriculum vitae including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.

When giving details in your CV you should highlight your experience working with the essential criteria below:

• Release & Deployment - Sets the release policy for the organisation in the context of both development and production/operations.

• Programming & Build - Advises and sets local or team-based standards, tool and techniques and how to apply standards and methods, ensuring compliance, and maintains technical responsibility for all the stages and iterations of a project. Selects appropriate development methods. Provides technical advice and guidance to stakeholders.

• Modern Standards Approach - Strong understanding and application of the most appropriate modern standards and practices. Takes responsibility for coaching and guiding others.

• Changing and Improving - Encourage, recognise, and share innovative ideas from a diverse range of colleagues and stakeholders. Give people space to take initiative and praise them for their creativity.

When giving details of your CV, you should therefore include details of the work and projects that you have been involved in, and your role therein.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Throughout the whole recruitment process – application and interview – the accuracy and clarity of your communication will be assessed.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

A NOTE ON ANONYMISATION

Candidates are required to attach their CV as a separate addition al document. Your CV must be in either PDF or word format. Personal details including your name and address must be redacted. Please be aware that if your CV contains personal details it will not be progressed to the next stage of the recruitment process.

IMPORTANT INFORMATION

Please include all other information that you would customarily provide when presenting a CV as the sift panel use this information to assess your application.

DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV. Failure to do so will result in your application being withdrawn.

Stage 2: Telephone Interview

All candidates successful at sift stage will be invited to a short telephone interview. During the telephone interview you will be assessed on Behaviours and Technical Skills detailed in the advert.

Stage 3: Video Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours and Technical skills:

Making Effective Decisions
Communicating & Influencing
Changing & Improving
Release & Deployment
Programming & Build
Technical Breadth

Interviews will take place Early November.

Sift and Interview dates to be confirmed.

Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out individuals you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via Digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  DWP Digital
Email :  digitalgroup.tsrecruitment@dwp.gov.uk
 
Recruitment team :
Email :  digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission.

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