Digital Business Planning & Performance Manager Apprenticeship

Department for Work and Pensions

Apply before 11:55 pm on Monday 26th September 2022



Reference number



National £28,117 Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.


Executive Officer

Contract type


Business area

DWP - Digital

Type of role

Business Management and Improvement

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



These roles will be based in Blackpool or Newcastle. Please find further information on the Corporate hub locations here.


Are you keen to start a new career?

Are you ambitious and keen to learn?

Do you want to work towards an amazing qualification?

We have an amazing opportunity for Digital Business Planning & Performance Manager Apprentices to start an exciting career in DWP Digital.

You will work within our DWP Digital Business Service Practice. Our practice is focused on delivering critical IT services for DWP and it’s customers.

Our people share a passion for delivering excellence, providing services that enable DWP Digital to assure ourselves that we have the building blocks in place to enable successful delivery.

As apprentices with Digital, you will have the opportunity develop yourself, whilst contributing towards achieving Digital’s success, being a key enabler and providing services which support the whole of Digital Group.

As part of a Digital Business Planning & Performance Manager apprenticeship, you will be supported in your learning to gain a qualification, whilst working in a role that also develops your organisational and collaborative working skills, in a professional environment, with valued outcomes.

You will make significant contributions to the delivery of the departments Digital Strategy. You have an opportunity to shape the future of the DWP Digital.

As part of a Digital Business Planning & Performance Manager apprenticeship, you will be supported in your learning to gain a qualification, whilst working in a role that also develops your organisational and collaborative working skills, in a professional environment, with valued outcomes.

This role is perfect for someone wanting to start or progress their career. Whether you have just left education, wanting to start a new career or just keen to work in a Digital environment, as long as you meet the eligibility requirements listed in the advert we would encourage you to apply.

Job description

 As an apprentice Digital Business Planning & Performance Manager you will be undertaking the following duties alongside your Level 3 Business Administration Apprenticeship;

  • Will support other team members with data gathering and maintaining information such as action logs, risk logs etc.,
  • Provide secretarial support to the team.
  • Gather and circulate performance metrics on behalf of your team.
  • Store and maintain version control of documents into Sharepoint.
  • Support DWP Digital Business Planning process by carrying out research against deliverables/objectives.

You will have plenty of opportunities for further career and personal development and will dedicate 6 hours per working week working towards their apprenticeship.

The Digital Business Performance & Planning Manager contributes to the delivery of the departments Digital Strategy and business plans across business functions.

The team is responsible for ensuring effective management of risk, group level finance, workforce planning, business planning, audit, compliance and business performance.

The Business Performance and planning team lead the business management function and capability to drive digital performance.

About the Apprenticeship.
This is an excellent opportunity to gain a Level 3 apprenticeship in Business Administration.

Part of this apprenticeship is to complete a level 2 English and Maths functional skills qualification. If you have already achieved GCSEs in English and Maths at Level 4 (grade C) or above you will not need to complete functional skills.

To be eligible to apply for the apprenticeship you need to meet the following criteria:

  • Must have lived in the UK and/or EU for 3 years prior to apprenticeship start date.
  • Not be undertaking another apprenticeship at the same time.

The successful candidate(s) will be enrolled onto a Level 3 apprenticeship in Business Administration. At the enrolment state, the individual's eligibility will be checked by the training provider. Candidates need to make sure they do not have pre-existing qualifications at the same or higher level in a similar subject as the apprenticeship.

If you are unsure of your eligibility, please review the content of the apprenticeship standard on the IfATE website: Business administrator / Institute for Apprenticeships and Technical Education ( and assess whether your previous learning has already covered much of this content. If it has, you’re unlikely to be eligible for the apprenticeship.

Please note- you may be required to travel to other DWP Digital hub locations for meetings, work and as part of your induction.


The responsibilities are outlined in the job description above.

If you would like to learn more about the role, please contact

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions
  • Working Together
  • An employer pension contribution of up to 27% For further information please click here.
  • Annual leave rising up to 30 days, (based on your working pattern).
  • Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
  • Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
  • An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Salary for this role is £28,117.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Stage 1: Application

Your application will consist of four parts:

1. A Personal Details application form. This includes eligibility questions. For details of eligibility please see Job description.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided. 

3. Behaviour statements, these include:

• Communicating & Influencing
• Making Effective Decisions
• Working Together

4. Personal Statement/Statement of Suitability (in no more than 250 words). Using the box titled 'Personal Statement' please write a response to the following question:

What is your motivation for working within DWP Digital as a whole and what is your desire to complete this apprenticeship scheme?

The sift panel will use the information in your employment history and behaviours and motivation statement to assess your experience, skills and knowledge against the essential criteria above.

Should a large number of applications be received, an final sift may be conducted using the lead Criteria: Motivation statement (see above). 

Important information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history, behaviours or  statements contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours;

• Communicating and Influencing
• Making Effective Decisions.
• Working Together.

You will also be assessed on strengths.

For support on Behaviours and strengths, please see Civil Service Success Profiles.

Interviews will take place from Mid/Late September.

Sift and interview dates to be confirmed.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Garry Harrison
  • Email :

Recruitment team :

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

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