Senior Digital Practice Support Manager
Department for Work and Pensions
Apply before 11:55 pm on Sunday 2nd October 2022
Type of role
Number of posts
Can you engage with and motivate people to achieve their potential?
Can you build people networks that support effective collaboration between colleagues?
Can you plan and organise exciting and informative events that promote engagement, and stimulate real interest from colleagues?
The Department for Work and Pensions (DWP) is the UK's biggest government department, building digital services that make a real difference to the lives of 20 million people. DWP Digital is finding new ways to use our technology, expertise and innovation to help those who need it most. We’re changing how we work, transforming digital services for millions of citizens and their needs are at the heart of everything we do.
As a Senior Digital Practice Support Manager you will work within the Product & Accessibility Practice Support team to build Digital capacity and capability whilst increasing membership engagement in order to grow and retain talent.
You will primarily be focused on:
- Act as a single point of contact for the Practice L&D strategy including promoting, commissioning, procuring, controlling spend limits and reporting MI. Experience in managing a complex L&D programme across 2-7 disciplines with a varied and diverse workforce.
- Recruitment experience, Implement and maintain a standardised approach to resource management that is compliant with instructions provided by the central capability team.
You will play an active role in the Practice community, helping Job Families understand the bigger picture beyond their own area, encouraging collaborative cross-Practice delivery, providing professional support and help build capability.
Digital Group is organised into Communities of Practice, which are groups of people with similar or closely related skills, experience and job responsibilities, so they can easily collaborate, share ideas and skills, in order to build their own capabilities and achieve better outcomes.
Practice Support Managers in DWP Digital are responsible for supporting and building capability within their Practice communities. They work closely with the Head of Practice, Executive Sponsor and Heads of Role to co-ordinate recruitment, deploy members to assignments, identify suitable learning & development opportunities, support the organisation of practice events and in developing their Practice frameworks and plans, including measurable outcomes.
Practice Support Managers work in partnership with the central Digital Capability Team to shape, understand & communicate the strategic objectives and frameworks, then apply these to accelerate Digital performance and quality by championing common standards, common ways of working, common resources and creating communities of practice and role identity, factoring in any specific needs or requirements of the disciplines and roles within the Practice.
We currently have a vacancy with the Product & Accessibility Practice. The P&A Practice is made up of around 650 members across DWP, all of whom work together to deliver world-class services designed for the people who use them, in line with the government’s Digital Service Standard. We solve real problems for people and deliver policy outcomes.
Our members are problem solvers who design full end to end services. They are good facilitators and negotiators who can understand both the bigger picture and the detail.
If you would like to learn more about the role, please contact Garry.Harrison@dwp.gov.uk
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Salary for this role is from £38,469 (Band min) to £41,480 (Band max).
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 1000 words.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
• Manages the provision of learning and development, ensuring optimum use of resources. Maintains, publicises and promotes catalogue of learning and development activities. Ensures that courses are up to date and accredited (when required). Arranges facilities and schedules with learning and development providers as appropriate.
• Recruitment and Onboarding, hands-on experience management and delivery of recruitment of resources against demand profile.
• Communicate in a straightforward, honest and encouraging manner, choosing appropriate styles to maximise understanding and impact. Encourage the use of different communication methods, including digital resources and highlight the benefits including cost effectiveness. Ensure communication has a clear purpose and takes into account people's individual needs.
• Play an active role in the Practice community, helping Job Families understand the bigger picture beyond own area, encouraging collaborative cross-Practice delivery, providing professional support and helping build capability.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
Interviews will take place from early-October.
Sift and interview dates to be confirmed.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.email@example.com stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via Digitalrecruitment.firstname.lastname@example.org as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
Contact point for applicants
Job contact :
- Name : Garry Harrison
- Email : Garry.Harrison@dwp.gov.uk
Recruitment team :
- Email : email@example.com
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.