User Researcher

Department for Work and Pensions

Apply before 11:55 pm on Friday 24th February 2023

 

Details

Reference number

261350

Salary

£38,469 - £41,480

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

6

Contents

This role will be based in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here.

Job summary

Would you enjoy using your research to improve digital services for the most vulnerable citizens?

Would you love the opportunity to join a mature, established community of practice and have support with your development?

If the answer to these questions is 'Yes' you could be our next User Researcher.

User Researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services and of the colleagues who use different systems and tools to deliver services.

This research informs policy, proposition, service, content and interaction design so that services work well for users and achieves policy intent.

Job description

You will, design and carry out research activities with users that help teams get a deep understanding of the people that use government services and of the colleagues who use different systems and tools to deliver services.

This research informs policy, proposition, service, content and interaction design so that services work well for users and achieve policy intent.

As a User Researcher you will:

• Work independently to plan and carry out research projects from preparation through to sharing of research outcomes.

• Use the most appropriate research methods and tools to turn research insights into recommendations that align with the department's goals and/or delivery outcomes.

• Support experienced User Researchers within the practice but will be expected to lead within the scope of your work.

• Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed.

• Work within agile project teams, providing, to the team, a focus on user centred design.

• Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decisions.

• Communicate the insights gained from user research outputs to both the project team and wider stakeholders.

• Prioritise and execute the end to end user research activities, this will include the scoping, planning, recruitment and facilitating.

• Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research.

Conduct user research using a range of research methods, selecting the appropriate methods, both qualitative and quantitative.

• Be responsible for improving your own learning, keeping in mind the need to consistently improve your understanding of the role and methods to be used. 

Person specification

The essential criteria are outlined in the selection process details.

If you would like to learn more about the role, please contact felicity.smith@dwp.gov.uk.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

  • Research
  • Strategic Insight
  • Understanding constraints

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. 

Salary Information

Salary for this role is from £38,469 (Band min) to £41,480 (Band max).

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1250 words. 

When giving details in your employment history and personal statement, the ideal candidate for this role will be able to demonstrate the following essential criteria:

• Understands and has experience of basic user research methods. Understands when to use those methods and how to apply them correctly. Knows how to involve team in research activities.

• Understands what problem the team is trying to solve. Can align user research activities to inform decision making and action.

• Able to use quantitative and qualitative data about users to turn user focus into outcomes. Delivers analysis and information that addresses stakeholder needs and provides recommendations. Collaborates with user researchers and other user-focused professions. Guides others on approaches to understand user stories. Identifies and engages with users / stakeholders to collate user needs evidence and understand and define research which fits user needs.

• Can identify and understand constraints and is able to communicate these and work within them. Is able to challenge the validity of constraints. Capable of ensuring standards are being met.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. 

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a redacted CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage, you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following:

Technical skills:

• Research
• Strategic Insight
• Understanding constraints

Behaviours:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing 

You will be asked to do a short (5 -10 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview. 

You will be given up to 5 working days when Interviews will take place.

Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Reserve list candidates will be posted in merit order by location.

A number of these roles will require you to have an additional security level- Security Clearance (SC). The remaining posts require you to have Baseline Personal Security Standard (BPSS).

As part of our process, you may be asked to indicate whether you wish to be considered for a Security Clearance (SC) role.

For more information regarding clearance please see National security vetting: clearance levels.

Please note- Failure to pass either check (whichever is applicable) may affect you taking up employment within DWP.

For meaningful checks to be carried out individuals you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. 

Further Information

Find out more about Working for DWP

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Security Information

If successful and transferring from another Government Department a criminal record check may be carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.

 



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Felicity Smith
  • Email : felicity.smith@dwp.gov.uk

Recruitment team :

  • Email : digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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