Associate User Experience (UX) Designer

Health and Safety Executive

Apply before Midday on Monday 10th April 2023



Reference number



£31,663 - £35,906

Job grade

Higher Executive Officer
Band 4

Contract type


Business area

HSE - Operational Services Division (OPS)

Type of role

Information Technology

Working pattern


Number of jobs available



East Midlands (England), East of England, North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job summary

Diverse perspectives and experiences are critical to our success and we welcome applications from
all people from all backgrounds with the experience and skills needed to perform this role. We look
forward to receiving your application.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability
Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Health and Safety Executive (HSE) is the independent regulator for work-related health and safety. Our purpose is to protect people and the environment – we save lives and we are highly regarded both nationally and internationally. The benefits that our work brings to business, workers and the UK economy are clear. Improved health and safety risk management protects workers and translates into reduced sickness absence, lower healthcare and welfare costs, and better productivity.

At HSE, we work with one goal in mind – to help keep Britain’s workforce safe and healthy. Our work touches virtually every sector of Great Britain’s industries. Combining specialists from numerous fields, we strive to keep people and their working environments safe.

We don’t just inspect workplaces and investigate incidents, we campaign for better health and safety practice, we craft and review guidance and regulations, we provide specialist products and services both here and overseas, and we produce crucial research and statistics – all towards our goal of helping Great Britain work well.

Job description

The Associate UX Designer is responsible for supporting HSE to deliver services to it’s customers and stakeholders that are user centric, insight driven and support a coherent, consistent and compelling end-to-end experience. We are driving innovation and transforming our technology to deliver our vision, and you will play a key part in defining, designing, building and implementing a range of new Digital and Technology services. You will work with other teams across the organisation, helping to translate user needs into practical user centred designs. To design accessible public services that are simple enough for everyone to use and that work across multiple channels, devices, browsers and platforms.

Person specification

Key Responsibilities:

  • Contribute to the creation of, or change to, transactions, products and content across both digital and offline channels
  • Contribute to the development of design concepts and interpret evidence-based research, incorporating this into designs.
  • Develop prototypes and iterative designs based on evidence of user needs and organisational outcomes.
  • Push back on ‘accepted wisdom’ and legacy, paper-era processes where user research suggests a more user-focused way to achieve business outcomes and policy intent.
  • Help to work out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements.
  • Collaborate with UX Designers and User Researchers (UR) to agree key research activities that will inform service design and to prioritise customer needs.
  • Deliver designs that meet web standards, ensuring that key elements are built in from the outset and ensure services are designed to GDS standards and will meet GDS requirements for service assessments.
  • Act as an ambassador for user interaction and user centred design. Develop, translate and communicate design principles, guidelines and best practice throughout HSE to build knowledge and optimise service design delivery.

Essential Skills and Experience:

  • Knowledge of user interaction and design and how they contribute to the development of end-to-end government services through a variety of channels that are simple and straightforward to use and accessible
  • Awareness of the tools and methodologies used to design services that are ‘end-to-end’ and ‘front-to-back’.
  • An awareness of solving problems through design and how research and user participation can help with this.
  • An awareness of agile ways of working, including the benefits of engaging with a multi-disciplinary/blended team.
  • An understanding of how to translate user aims and needs, making disciplined design decisions based on available data and research evidence to produce effective designs

Key/priority Skills:

  • User focus. Creative thinker with a real interest and understanding of designing services to meet user needs. You understand the importance of content and the role it plays in the design of services (Relevant skill level: practitioner)
  • Prototyping. You know about prototyping and the value of it. You are aware of or may have used prototyping tools such as Figma and have a knowledge of the GOV UK Design system. You approach prototyping as a team activity. (Relevant skill level: novice)
  • Evidence- and context-based design. You are able to take an open-minded approach and understand why iteration is important and can do it quickly. You can absorb large amounts of conflicting information and use it to produce simple designs. (Relevant skill level: practitioner)
  • Communication skills. You are able to effectively share and explain ideas and design solutions and are able to facilitate discussions within a multidisciplinary team (Relevant skill level: practitioner)
  • Community collaboration. Proven experience of working collaboratively within a group, engaging with others in varying types of feedback (Relevant skill level: practitioner)
  • Agile working. You have an understanding of agile principles, including an awareness of agile tools and ceremonies. You can adapt and reflect and be resilient. You have the ability to see outside of the process. (Relevant skill level: practitioner)

Other Skills: 

  • Digital perspective. You are responsive to changes in technology, adapting your approach accordingly. You can make decisions to meet user needs in the government context. You understand the importance of accessibility and assisted digital and can learn to design services to meet users needs. (Relevant skill level: practitioner)


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing
  • Delivering at Pace
  • Working Together

We only ask for evidence of these behaviours on your application form:

  • Changing and Improving
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

We invest in our people with:

  • Competitive rates of pay.
  • Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 27.1% far more than in the private sector.
  • Family friendly policies and working hours to help balance your home life and career.
  • 25 days annual holiday, plus bank holidays and Civil Service privilege leave
  • Competitive parental leave benefits.

Allowances – permanent role only:

This post is eligible for Excess Fares Allowance. A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE policy (http://intranet/finance/expenses/excess-fares-allowance-policy.htm)

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process you will be asked to complete the following:

  • A CV that displays your career history, skills, experience and qualifications
  • 500 word statement of Suitability based on the job description above
  • 250 words on the behaviour 'Changing and Improving'.
  • Candidates will be required to do a presentation of their work at interview. Further details will be provided to shortlisted candidates at that stage.

The sift is due to take place the week commencing 10/04/2023. You will be assessed on your CV, statement of stability and the behaviour Changing and Improving.

The interviews are due to be held during the week commencing 17/04/2023. You will be assessed on the four behaviours listed in the advert Changing and Improving, Communicating and Influencing, Working Together, Delivering at Pace and a Presentation.

The sift is due to take place the week commencing 10/04/2023. You will be assessed on your CV, Statement of Suitability and Lead Behaviour 'Changing and Improving'
It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document. 
Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers. 
If you have a disability and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact:  

Feedback will only be provided if you attend an interview or assessment.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Daniel Williamson – Research and Design Lead
  • Email :
  • Telephone : 07878620978

Recruitment team :

  • Email :

Further information

If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met, you can raise a complaint by emailing: or by writing to HSE at the following address:
HR Resourcing Team, 2.3 Redgrave Court, Merton Road, Bootle, Merseyside, L20 7HS. If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners:

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