Skip to main contentLead IT Service Manager
Department for Work and Pensions
Apply before 11:55 pm on Tuesday 6th June 2023
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Information Technology
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About the job
Job summary
Do you have experience in leading teams to deliver high performing IT Products and Services in a large-scale environment?
Are you a strategic thinker who can bring their IT Service Management vision to life? This role might be just right for you!
As a Lead IT Service Manager you are responsible for setting the vision and strategy for Demand, Asset and Commercial Management relating to End User Computing devices their peripherals and our office printing capability, ensuring processes and commercial service contracts are owned, efficient and matured. You will lead a team ensuring adequate resources and capacity delivering value outcomes and great service to TS and eventually, DWP. Represent IT Service Management at a senior level and act as an escalation point for Business and Supplier stakeholders.
Job description
• Responsible for setting the vision and strategy for service management, ensuring Products/Services are owned and maturing.
• Provide leadership, control and decision making in respect of specific Products/Services and takes responsibility for Service Management for the appropriate shared functions.
• Overall accountability for adherence to agreed SLAs, processes, and procedures within Service Management.
• Perform agreed line management activities for their direct reports and ensure they are effectively undertaking equivalent activities for their subordinates.
• Responsible for quality Products/Services that meet the needs of the business.
• Inform and advise on defining and designing the support model which includes policies, processes, people, and technology in alignment with service management process and policies.
• Responsible for ensuring that operational and service management methods, procedures, facilities, and tools are established, reviewed and maintained.
• Responsible to review all Product/Service support provision across portfolio to ensure that agreed targets are met including proposals, strategies and service level agreements which may be in place.
Person specification
If you would like to learn more about the role, please contact Isaac.Morrison@dwp.gov.uk.
Benefits
• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Salary for this role is from £66,860 (Band min) to £74,392 (Band max).
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 1250 words.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
• Experience of leading delivery of outcomes in a complex IT environment, using relevant processes and with reference to the ITIL Service Management Framework
• Experience in developing and managing relationships at senior levels to support Commercial, Financial and Supplier outcomes
• Experience in leading and delivering large scale implementations of IT Changes and/or Deployment
• Extensive knowledge and experience of using Agile Methods and Tools
• Sound experience in management, assessment and mitigation of Risks
• Experience in delivering outcomes using standard Project Management methodologies
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
You will be asked to do a short 5-minute presentation on a specific topic. Further details will be provided to candidates invited to interview.
Interviews will take place late June 2023.
The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to (Select as applicable from: Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via Digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Isaac Morrison
- Email : Isaac.morrison@dwp.gov.uk
Recruitment team
- Email : digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
