Skip to main contentLead Business Relationship Manager
Department for Work and Pensions
Apply before 11:55 pm on Sunday 24th September 2023
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About the job
Job summary
Are you experienced in using Business Relationship Management skills to understand business objectives and future roadmaps?
Do you enjoy networking, building relationships, engaging, challenging, communicating, and influencing stakeholders at all levels.
Do you want to play a part in prioritising and driving improvements to the products and services we provide to our colleagues and customers?
If so, this role in DWP Digital may be perfect for you.
Data and Analytics delivers data products and services across Digital, DWP and beyond, to support the organisation with putting data at the heart of decision making.
The Business Relationship Managers (BRMs) play an essential role in reaching out across the organisation to build trusted partnerships, to engage directly with senior leaders to build strategic roadmaps, understand business problems, develop high level requirement, assess value, and prioritise requests, assist governance, and bring issues to resolution.
Job description
The Data and Analytics (D&A) Lead Business Relationship Manager will lead a team of Business Relationship Manager, each of whom own a specific business portfolio to champion the value of data and prioritise the development of data products and services.
In this role, you will also become the strategic interface between lines of business portfolio and D&A and build long-term relationships to become the ambassador for your portfolio.
You will work throughout the year to influence, innovate, and shape Data and Analytics planning by building understanding of your stakeholder strategic roadmaps. Working with stakeholders as the first point of contact, to promote products and services, signpost to subject matter experts, facilitate conversations and forums to remove blockers, manage expectations, ensure value driven priority, and steer funding bids and investment to deliver future business benefits.
Communication and network building is key to the success of the role. BRMs are empowered to engage at all levels. Building rapport and having the ability to challenge senior stakeholders and resolve issues is essential.
Understand stakeholder, user, customer, supplier and partner needs through continual engagement, transparency and building good relationships.
You will lead and share information on engagements with senior and influential stakeholders to inform future Digital solutions, meet strategic demands (e.g., spending review, service strategy) reduce costs, and increase efficiency within Digital.
Person specification
If you would like to learn more about the role, please contact Abs.Ali@dwp.gov.uk.
Benefits
• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Salary for this role is from £69,869 (Band min) to £77,740 (Band max).
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 1000 words.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
- Co-ordinate and lead a team of Business Relationship Management Analysts and Managers to prioritise, manage and drive agile projects
- Extensive experience in building and developing effective working relationship with senior business managers and IT Services that bring IT and business working as one team.
- Experience of understanding and interpreting stakeholder, user, customer, supplier and partner needs through continual engagement, transparency and building good relationships.
- Influence the outcome and delivers through others. Balances what needs to be delivered against what can be delivered. Applies strategic thinking on how to provide the best service for the end user.
- Excellent customer focused professional skills with an in-depth understanding of how technology can drive business benefits and proven experience of developing innovative solutions to business problems.
- Previous experience of working with Data products and services.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
You will be asked to do a short 10 minute presentation on a specific topic. Further details will be provided to candidates invited to interview.
Interviews will take place from Thursday 12th October 2023 Interview dates to be confirmed.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Abs Ali
- Email : Abs.Ali@dwp.gov.uk
Recruitment team
- Email : digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
