Senior Solutions Architect (ServiceNow)

Department for Work and Pensions

Apply before 11:55 pm on Sunday 17th December 2023



Reference number



£52,412 - £63,517

Job grade

Grade 7

Contract type


Business area

DWP - Digital

Type of role

Architecture and Data
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available



This role may be located in one of the following locations; Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here.

Job summary

DWP Place is an internal platform powered by ServiceNow and Amazon Connect within DWP Digital. The strategic goal for DWP Place is to enable DWP colleagues to better serve our citizens.  

Our team continues to grow in delivery and support of a suite of ServiceNow products that underpin DWP Digital Shared Services across IT Service & Operations, Security Operations, Delivery Portfolio Governance and Employee Lifecycle.

To support our multi skilled, multi squad team, we are looking to recruit a ServiceNow Platform Architect (Solution Architect). Reporting to the Lead Architect, this role will be ideal for an experienced ServiceNow technical practitioner who has a track record in enabling the exploitation of the platform and integrations.

They will be responsible for supporting the technical discovery and design activities from early ideation / consultation, scoping and delivering architectural governance and security needs through to delivering solution architecture deliverables into delivery squads.

Job description

The role is required to support the Lead Architect and partner with Product Managers to help understand the technical aspects of various use cases and help identify the best way to exploit platform capabilities to achieve the outcomes required.

As an Architect for our ServiceNow platform, you will: 

  • Facilitate technical discovery for new requirements / use cases including but not limited to integrations.
  • Design integration solutions that enable DWP and 3rd party applications to interact with the ServiceNow platform.
  • Deliver high-level solution architecture documentation, architecture design artefacts and underlying design patterns for architecture governance.
  • Ensure solutions meet user needs and align with DWP strategy and standards.
  • Provide a consistent set of application product architecture views, which communicate and describe the construction of solutions to all stakeholders.
  • Support the wider DWP Place team, blending technical (development and architecture) and behaviour (leadership and communication) skills.
  • Identify, capture, and share architecture patterns.
  • Participate in the development of the Architecture Practice and community.

You will work closely in collaboration with:

  • Software and Infrastructure Engineers, to inform the software and technical infrastructure build.
  • Product Owners and the Lead Architect to articulate the ‘art of the possible’, to help to define the products, and support product prioritisation.
  • Business Analysts, User Research, Content, and Interaction Design to interpret their outputs.
  • Platform vendors to understand how to best exploit the capabilities that DWP has invested into.

Person specification

To be successful with this application, you will need to align your application with the following Essential Criteria;

Essential Criteria:

  • Integration architecture, frameworks, technologies and best practice.
  • Designing and implementing ServiceNow solutions across multiple data centres and public cloud.
  • Enterprise-wide SaaS, PaaS or IaaS application deployment.
  • Presenting to technical governance forums.

Experience in the following would be advantageous for this role, but is not essential, as training will be provided:

  • Functional knowledge of ServiceNow ITSM, SecOps, & IRM.
  • ITIL certification.
  • ServiceNow specific integration capabilities and integrating ServiceNow or other enterprise SaaS platforms with on-prem or other cloud systems, particularly in the areas of automation, orchestration, system of record data enrichment and eBonding.
  • ServiceNow Certification (CSA or CIM).
  • Amazon Connect CCaaS or equivalent telephony platforms and CTI.

If you would like to learn more about the role, please contact 


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Technical Breadth
  • Turning business problems into technical designs
  • An employer pension contribution of up to 27% For further information please click here.
  • Annual leave rising up to 30 days, (based on your working pattern).
  • Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
  • Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
  • An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. 

Salary Information

Pay for this role is from £52,412 to £63,517.

The maximum salary for the grade is £63,517, however a Digital Allowance of up to £6,483 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Stage 1: Application

As part of the application process you will be asked to complete:

1. A completed Personal Details application form.

2. A curriculum vitae including education, professional qualifications and full employment history, giving details of key achievements. 

Further details around what this will entail are listed on the application form.

When uploading your CV, do not include personal information or links to any webpages or profiles that identifies you. This means we can recruit based on your knowledge and skills, and not background, gender or ethnicity. Take out references to your name/title, educational institutions, age, sex, email address, postal address, telephone number or nationality/immigration status.

When giving details in your redacted CV you should highlight your experience in line with essential criteria listed in Person Specification. Include details of the work and projects that you have been involved in, and your role therein.

The sift panel will use the information in your employment history/redacted CV to assess your experience, skills and knowledge against the essential criteria.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. 

Important Information

  • Please attach your redacted CV as a separate additional document in either PDF or word format.
  • If your CV contains any personal details your application may be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following: 


  • Communicating and Influencing
  • Working Together

Technical Skills:

  • Technical Breadth
  • Turning business problems into technical designs 

You will be asked to do a short 10 minute presentation on a specific topic. Further details will be provided to candidates prior to interview. 

Interviews will take place from early January 2024.

Sift and interview dates to be confirmed.

Further Information

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Isaac Morrison
  • Email :

Recruitment team

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here

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