Senior Service Designer

Department for Work and Pensions

Apply before 11:55 pm on Monday 18th October 2021

 

Reference number

150314

Salary

£49,171 - £59,589

Grade

Grade 7

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Location

Blackpool, Leeds, Newcastle-upon-Tyne

About the job

Summary

Service Designers at DWP work to understand end-to-end user journeys and whole services, identify service patterns and use prototypes to test services in order to meet user needs and business objectives. They help to reduce operational cost and make things easier and simpler for users. They work alongside other Designers, Researchers and Product Owners to design services for the people who use them.

This role is focussed in Health Digital and we are responsible for a number of existing services which support society. We are seeking to transform the way citizens get the support they need. Working alongside policy, strategy, service delivery and cross-government digital areas we are designing the Health services of the future looking to how we can make improvements and release value early and regularly while we aim towards a future vision of joined up health services which meet user needs and align with departmental strategy.

For more information contact Mimi.enefiok@dwp.gov.uk

Job description

As a Senior Service Designer, you’re an experienced practitioner who will drive improvements which result in successful outcomes for both users and DWP.
You will visualise whole services, both end-to-end and front-to-back, across business areas or departments, identifying opportunities and problems, whilst leading small multidisciplinary team and working with senior stakeholders to establish service design methods.

You will lead communication with stakeholders, lead workshops, and support strategy and decision making across a team or business area. You will define good practice and make sure that useful guidance, tools and patterns are available across services and teams to solve recurring problems for users. You will support the service design community by organising or taking part in meet-ups to share work both internally and externally.

Responsibilities

Your responsibilities will include but are not restricted to, the following:

• demonstrating excellent working knowledge of service design in practice, understand user needs and design services that meet them.

• collaborating with multidisciplinary teams to understand user behaviour and feedback.

• leading workshops to drive actionable outcomes.

• working in a highly collaborative way to create quality service design deliverables, including experience maps and service blueprints.

• analysing research findings, data, insight gathering, and lead concept generation.

• aligning and supporting communication with product owners and policy colleagues to define the customer journey and articulate the vision for products and services.

ESSENTIAL CRITERIA

The ideal candidate for this role will be able to demonstrate the following essential criteria:

• can demonstrate experience designing user centred end to end services which meet user needs and business objectives.

• have substantial experience applying user research and data to make design decisions, and of explaining these in a way that other people understand.

• can work in multidisciplinary teams in a user-centred design process.

• have experience of consulting regularly with senior stakeholders to provide analysis and recommendations.

• have experience working from a digital perspective, including iterating service design for complex situations and difficult or technical problems and processes.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Working Together
  • Changing and Improving
  • Leadership
  • Communicating and Influencing

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• An employer pension contribution of up to 27%.
• A generous annual leave allowance.

Salary Information

Salary for this role is from £49,171 (Band min) to £59,589 (Band max).

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

This role can be based out of either Blackpool, Newcastle or Leeds corporate hub locations.

The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Stage 1: Application & Sift

As part of the application process you will be asked to complete a CV & personal statement. Further details around what this will entail are listed in the advert.

All applications will be assessed and sifted based on the essential criteria in the advert, using the information you provide in your completed application form.

The sift panel will use the information relating to your employment history (your CV) and your personal statement to assess your experience, skills and knowledge against the essential criteria (found in responsibilities section).

When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in.

Applications must include:

1. A completed Personal Details application form.

2. A curriculum vitae* including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.

3. A personal statement outlining, how you meet the essential criteria as detailed in the responsibilities section of the job advert in no more than 1250 words.

A NOTE ON ANONYMISATION

*Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable the sift panel to make an informed judgement about your suitability for this role.

IMPORTANT INFORMATION

Please include all other information that you would customarily provide when presenting a CV/Personal statement, as the sift panel use this information to assess your application.

DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Personal statement. Failure to do so will result in your application being withdrawn.

Stage 2 – Video Interview

Unless you are otherwise informed, the final stage of the process will be a video interview via Microsoft Teams where you will be assessed against the Behaviours detailed in the advert.

Candidates will be asked to do a short (5 -10 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview.

Sift and Interview Information

Applications will be sifted at regular intervals from the date the posts are advertised, so please apply as soon as you can, do not wait until the end of the campaign.

Interviews will take place in early November 2021, sift and interview dates to be confirmed.

Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via Digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Mimi Enefiok
Email :  Mimi.enefiok@dwp.gov.uk
 
Recruitment team :
Email :  digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission.

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