Operations Manager - Investigations Criminal Justice Task Force

National Crime Agency

Apply before 11:55 pm on Monday 30th January 2023



Reference number




Job grade

Senior Executive Officer
NCA Grade 3 / Police Inspector

Contract type


Length of employment

Loan / Secondment - 2 years

Business area

Criminal Justice Task Force

Type of role


Working pattern


Number of jobs available




Job summary

One new area of Investigations that is recruiting is Criminal Justice Task Force (CJTF), Chelmsford. This is a new taskforce of investigators creating a ring of steel around our borders to disrupt organised crime groups and protect communities from border threats. In this dynamic working environment you must possess the ability to react rapidly to emerging situations. 

These roles will be part of a paid on call roster to respond to the threat.

How to learn more about the role

On Tuesday 17th January 2023 between 18:30 and 19:30, we will be hosting a MS Teams event where you can hear officers working within the NCA’s Investigations Command discussing the role in detail and be given the opportunity to ask questions.

Attendance for this event is by invitation only. To register your interest, please contact central.recruitment@nca.gov.uk ASAP with the subject NCA Investigations Event 17/01/23.

Job description

Responsible for managing and leading a team, responsible for developing and progressing complex investigations.

Responsibilities include:

• Manage change activity and communicate proposed changes with staff and stakeholders.
• Set and monitor operational performance and ensure that all operations and projects align with strategic objectives, comply with relevant control strategies and oversee the update of risk registers.
• Ensure local/national strategy, policy, legislative frameworks and operational priorities are developed and promoted amongst NPCC Law Enforcement partners and government departments.
• To build good working relationships with both internal and external partners including other law enforcement agencies.

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***

Person specification

The additional key responsibilities of the Operational Manager Investigations role are:

• To perform the role of Senior Investigating Officer, leading and managing complex investigations and projects including financial investigations.
• Comprehensive understanding and application of Case Decision Logs.
• Conduct covert operations both nationally and internationally utilising relevant legislation.
• Complete detailed Risk Assessments in support of operational activity.
• Manage Threat To Life (TTL) situations using the National Decision Making Model and TTL Tracking documents.
• Manage sensitive intelligence products.
• Plan, prepare and carry out days of action to arrest subjects involved in serious and organised crime.
• Investigating serious criminality collecting and developing intelligence and evidence to build and contribute to case file preparations to prosecute offenders.

You will be working closely with other NCA departments and partner agencies to identify threats from criminality and work in a challenging environment to pursue offenders. Using innovative approaches and ground breaking techniques you will be making decisions which help disrupt and bring to justice criminals who present the highest threat to the UK.


• Full DVLA Driving Licence (includes Full EU Licences).


The following qualifications/skills are essential to the role and proof will be required at interview:

• PIP2 Supervisor or equivalent level experience.

Please ensure the dates of any accreditations you are relying on, are entered on to the CV.
Should you progress to the assessment stage of the process, you will be required to provide a copy of the original certificate.
Failure to provide evidence at interview may result in your application not progressing to the next stage.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • Experience in managing investigations plans and strategies, or financial strategies to maximise disruption outcomes.
  • Experience and an in-depth knowledge of relevant legislation (UK and International law) affecting operational agency activity.
  • Proven experience of successfully leading a team to deliver against operational objectives and performance.
  • Experience in effective operational and investigative decision making with accountability for decisions made.

Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the Agency and wider Civil Service.

If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.

All officers in the NCA are members of the UK Civil Service. You will be eligible for:

  • Civil Service pension scheme
  • 26 days annual leave rising to 31 on completion of 5 years continuous service
  • Training and development opportunities
  • Cycle2work scheme

We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer. 

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

If you wish to apply for this vacancy, you must submit your application by 23:55 on Monday 30th January 2023.

Once submitted your application will be acknowledged by the Government Recruitment Service.

Please note depending on the volume of applications a Longlist at sift may be conducted on following criteria:

  • PIP2 Supervisor or equivalent experience.

Candidates must pass this criteria for their application to be progressed. 

A panel will then assess your application to select those demonstrating the best fit for the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section. 

Failure to address any or all of these may affect your application. 

Sift results are expected to be released w/c 20th February 2023.

Interviews will take place throughout March 2023 - locations to be confirmed. Please be advised that the type of interview (eg. virtual/face-to-face) may be subject to change and successful candidates will be notified of this prior to attending. However the interview is conducted, the interview criteria will remain as shown on page 17 of the candidate information pack.

The above sift and interview dates are an indicative timeline. 

Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team. 

You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence. 

Full details of the assessment process will be made available to shortlisted candidates.


Where more than one location is advertised, candidates will be appointed in merit order for each location. You will be asked to state your location preference on your application. 

Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role.

Please note, only advertised location can be offered. Notes populated in a free text box will not be taken into consideration.

Near Miss

Candidates who are judged to be a near miss at interview may be considered for other positions in the NCA which may be at a lower grade, but have a potential skills match.

Hybrid Working

Here at the agency we are currently piloting a hybrid working pattern. 3 out of 5 working days are spent in the office. Further details will be discussed with the successful candidate. Please note this is subject to change and dependant on the job role.  

Reasonable Adjustment

We are committed to ensuring our recruitment process is inclusive and accessible to all. As part of our application process you will be prompted to provide details of any reasonable adjustment to our recruitment process that you may need. If you have a disability or long-term condition (a physical or mental impairment that has a substantial and long term effect on your ability to carry out normal day-to-day activities protected under the Equality Act 2010) and need us to make any adjustments or do anything differently during the recruitment process, please let us know by emailing ncarecruitment.grs@cabinetoffice.gov.uk, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. 

Please contact us by emailing ncarecruitment.grs@cabinetoffice.gov.uk or calling 0117 372 0000 as soon as possible before the closing date if you wish to discuss any reasonable adjustments before applying. 

Inclusion and Accessibility

The NCA embraces and values diversity in all forms. Being truly reflective of the communities we serve and building a culture where everyone can perform at their best is critical to leading the UK’s fight against serious and organised crime – something which affects us all. We want to recruit and retain the very best and broadest diversity of officers so the NCA welcomes applications from individuals from all backgrounds.

We are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we are committed to ensuring that all candidates are treated fairly throughout the recruitment process. 

If you are experiencing accessibility problems with any attachments on this advert, please contact ncarecruitment.grs@cabinetoffice.gov.uk


All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If you require SC clearance you will need to provide evidence of the below requirements.

Checks will be made against:

  • Departmental or company records (personnel files, staff reports, sick leave reports and security records)
  • UK criminal records covering both spent and unspent criminal records.
  • Your credit and financial history with a credit reference agency
  • Security Services records

We encourage all candidates to thoroughly review the candidate pack which explains the role further before submitting an application.

If you have any specific queries about the role that are not covered by the candidate pack, please contact:


Feedback will only be provided if you attend an interview or assessment.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.


Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : NCA Recruitment Team - GRS
  • Email : ncarecruitment.grs@cabinetoffice.gov.uk

Recruitment team :

  • Email : ncarecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint in relation to any stage of the recruitment and selection process please email Central.recruitment@nca.gov.uk. please ensure that you refer to the campaign reference number. If you remain dissatisfied following the outcome of your complaint you have the right to contact the Civil Service Commission to pursue it further.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: https://civilservicecommission.independent.gov.uk/recruitment/recruitment-complaints/

Share this page