Corporate Enablers - Transactions Assistant Officer - Apprentice

Home Office

Apply before 11:55 pm on Thursday 30th March 2023



Reference number




Job grade

Administrative Officer

Contract type


Business area

HO - Capabilities and Resources Group

Type of role


Working pattern

Flexible working, Full-time, Part-time

Number of jobs available



Sheffield Vulcan House

Job summary

The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK. 

The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. 

The Finance Transactions Strategy, Policy and Process Unit is responsible for developing strategies, policies and processes governing financial transactions; ensuring they remain fit for purpose and meet Home Office needs. This central expertise supports various business areas within the Department; delivering services to an everchanging business and making the best use of technologies to drive continuous improvement and customer service excellence. 

The aim is to facilitate self-service functionality through Home Office systems, whilst providing policy and guidance to support key financial transaction areas, such as Purchase to Pay (P2P).

Job description

The purpose of the role is to ensure that you are working to support the long-term strategy of the purchase requisitioning workstream.

You will undertake or facilitate the processing of simple finance transactions; ensuring adherence to the relevant policies and processes; developing a deserved reputation for excellent customer service.

AAT Apprenticeship

As part of our commitment to your development, following successful recruitment and onboarding, you will be offered the chance to enrol onto out AAT Advanced Diploma in Accounting – Level 3. This apprenticeship offers you a fantastic opportunity to learn and develop Finance & Accountancy skills while operating in a Finance Transactions role. Following successful completion of the programme you will gain a nationally recognised qualification. The AAT Advanced Diploma in Accounting – Level 3 covers accounting techniques and disciplines. Students will develop skills required for a range of financial processes, including maintaining cost accounting records, advanced bookkeeping and preparation of financial reports and returns.

About the Apprenticeship 

You will typically need five GCSEs grade 4-9 (old system A*- C). You may be required to take functional skills Maths and English at Level 2, if you do not already hold the equivalent qualification GCSE grade 4-9 (old system A* - C). This will be done prior to the assessment of the apprenticeship. The duration of the Level 3 Diploma in Accounting apprenticeships will typically be 15 months in total. The minimum duration on the programme before an apprentice can take the end-point assessment is 12 months. You will spend approximately 20% of your time undertaking off-the-job learning activities, including face-to-face workshops, digital courses, mentoring and job shadowing. You will undertake an End-Point Assessment (EPA) at the end of the scheme, which you will need to pass in order to complete your apprenticeship.

Person specification

You will be responsible for the following key tasks – the role will include some but not all of the following, dependent upon the balance of work and business requirements:

Transaction processing 

  • Processing (compliant) or rejecting (non-compliant) transaction requests received within agreed KPIs.
  • Liaising with clients, Shared Services Connected Ltd (SSCL) and other providers regarding the Home Office transactions process and policy.
  • Providing advice and guidance to staff on completing a compliant transaction.
  • Guidance and coaching of customers to enable them to operate self-service functionality effectively.
  • Monitoring transactions reports and taking actions to improve performance.
  • First Point of contact for all customer enquiries via call centre and email enquiries.
  • Dealing with work as allocated by the team leader, assisting colleagues where necessary and resolving queries from internal and external customers.

Monitoring and reporting performance 

  • Ensuring all transactions are correctly recorded.
  • Reviewing personal performance against target.
  • Identifying areas for team and personal performance improvement.
  • Assisting in the production of MI reports for management feedback.
  • Ensuring adherence to all policies and processes.

Additional tasks 

  • You will work across the team to support wider team objectives, and work closely with team colleagues and managers to fulfil any ad hoc activities.

The post holder may be required to undertake additional responsibilities as expected in relation to the role and grade.

Essential Criteria

You’ll have the following skills or proven experience in:

  • Excellent Customer Service.
  • Good written/verbal communication.
  • Works well within a team.
  • Keen to learn and develop.
  • Attention to detail.

Desirable Criteria

Ideally you will also have the following skills or some experience in:

  • Ability to communicate and liaise effectively with customers.
  • Experience of purchase requisitioning and/or Accounts Payable.


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Working Together
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process, you will be asked to complete: 

  • A CV detailing job history
  • A statement of suitability (personal statement) (maximum 500 words)

Further details around what this will entail are listed on the application form 

The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.

The sift will be held on the statement of suitability (personal statement). The CV will not be scored.

If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions

Sift and Interview dates

Sift is expected to take place from 11th April 2023.

Interviews are expected to take place from 2nd May 2023.

We will try to meet the dates set out in the advert, however on occasions these dates may change. 

Interviews will be carried out via video. Candidates will be required to have access to:

  • A laptop (personal or work) with a working webcam
  • Good internet connection
  • Skype for Business/Microsoft Teams

Further Information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

A reserve list may be held for a period up to 12 months from which further appointment may be made.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to  bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs
  • Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.


Feedback will only be provided if you attend an interview or assessment.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Home Office Resourcing Centre
  • Email :

Recruitment team :

  • Email :

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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