Border Force - Central Region - Support Team Officer

Home Office

Apply before 11:55 pm on Wednesday 7th June 2023



Reference number



£25,750 - £27,650

Job grade

Executive Officer

Contract type


Business area

HO - Borders and Enforcement - Border Force

Type of role

Operational Delivery

Working pattern

Full-time, Job share, Part-time

Number of jobs available



Stansted Airport New Terminal

Job summary

Border Force is a Law Enforcement arm of the Home Office. We are responsible for handling the UK border control by implementing immigration and customs regulations and working with the wider Home Office on counter terrorism, organised crime, modern slavery and trafficking. Learn more on the Border Force careers page.

Job description

The successful candidate will give support to the operational delivery in all areas including accommodation, assets, communications, finance, Health and Safety, HR, staffing, training, uniforms and immigration casework. Maintaining up-to-date records, arranging, and escorting visits. Wide-ranging administrative duties and line management responsibility. The posts advertised are responsible for management and support to enable effective operational delivery. 


Duties include but are not limited to:

• Contributing as part of the operational support unit to the effective running of the office. 

• Email inbox management, prioritising incoming work and highlighting in real time issues that require immediate attention.

• Commissioning and collating of information where appropriate from across the region to enable robust and timely responses. 

• Leave Management: Categorising non-urgent leave requests and maintaining leave details for the command.  Keeping accurate records and statistics for sick absence.

• Database Management: Updating specialist databases (e.g. TAMS) and conducting audits of shift working patterns and contracts (Annualised Hours Allowance).

• Assisting Operational Teams with case progression.

• Working with stakeholders and other government departments to progress immigration cases.

• Information Handling: Preparation of data for weekly planning meetings to ensure business needs and priorities are met.

• Information Preparation: Duty List compilation for operational staff.

• Training Records: Maintaining and updating training records for all staff’s Skills Matrix and Team sheets.

• Training Requirements: Liaison with the Training Liaison Officer (TLO) and other stakeholders to identify training needs of staff and ensure relevant courses are delivered.

• Line management responsibilities for operational support AOs.

• Providing administrative support to the Command Support Unit and Senior Officers as directed. 

• Uniform ordering.

• Completing statistics for the Senior Management Team.

• Workforce planning and running recruitment campaigns.

• Assisting with port security.

Person specification

We are looking for a highly motivated, enthusiastic, organised individual who is able to work as part of a team and without close supervision. You must have the ability to be a self-starter, work effectively, remain professional, be able to multi task, prioritise and work within tight time frames.

Essential criteria

You must be able to demonstrate:

• Excellent organisational and prioritisation skills.

• Excellent communication skills and the ability to display strong interpersonal verbal skills.

• Flexibility in your approach to overcome change.

Desirable criteria

• Experience of working in a Business Support environment.

• The ability to coordinate tasks in a fast-paced environment.

• Full clean valid UK manual driving licence


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Changing and Improving
  • Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

  • Making Effective Decisions
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

As part of the application process, you will be asked to complete:

  • A CV detailing job history
  • A statement of suitability (personal statement) (maximum 500 words)
  • Provide evidence of the behaviour Making Effective Decisions (250 words maximum)

Further details around what this will entail are listed on the application form.

Please note your statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the Essential criteria as detailed in the job advertisement.

For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement

For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours

The sift will be held on the behaviour Making Effective Decisions and the statement of suitability (personal statement). 

The CV will not be scored.

The statement of suitability will be scored first for all candidates. Those candidates who achieve the minimum pass score for the statement of suitability, will progress to a further sift where the lead behaviour (Making Effective Decisions) will be scored. These candidates will therefore receive a sift score for both elements.

Candidates who fail to meet the minimum pass score for the statement of suitability will not have their lead behaviour scored and will therefore only receive a sift score for the statement of suitability.

However, if a large number of applications are received, the sift will be conducted on the statement of suitability (personal statement) only. 

If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions

Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength based questions click here

Sift and Interview dates

Sift is expected to take place week commencing 12th June 2023.

Interviews are expected to take place week commencing 3rd July 2023.

We will try to meet the dates set out in the advert, however on occasions these dates may change. 

Interviews will be carried out via video. Candidates will be required to have access to:

  • A laptop (personal or work) with a working webcam
  • Good internet connection
  • Skype for Business/Microsoft Teams

Further information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Reserve list

A reserve list will be held for 12 months from which further appointments may be made.

Note for Candidates:

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants. 

If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Are these Reserved Posts for UK Nationals only?

UK nationals who hold dual nationality are able to apply for this reserved post. If a UK passport is not being presented, then candidates will need to provide alternative evidence of UK nationality in line with the Civil Service Nationality Rules.

Part time working

If you are considering applying for part time hours, please contact to discuss your request as not all working patterns may be accommodated.

Additional Security Checks

As well as successfully obtaining UKSV clearance and passing the right to work and pre-employment screening, anyone who applies to work for Border Force will also be subject to additional Border Force specific security checks to determine their suitability to work for the organisation.

Please see the Home Office Recruitment Privacy Information Notice (PIN) for more information on how your details may be shared for the purpose of additional security checks.


As part of this role you will be required to wear a uniform (which will be provided). Staff must ensure that their uniform is worn correctly, in line with these uniform standards, is kept clean and is well presented. To support this requirement, adequate uniform supplies will be available and issued. Uniformed staff represent their organisation at all times and should ensure that their dress and personal appearance reflects this responsibility.

Tattoos, including henna

A non-offensive visible tattoo is permissible, as long as it is not on the face or on the front or side of the neck (above the collar line). Tattoos behind the ear lobe on the back of the neck are also acceptable within these policy guidelines. You will be required to cover tattoos, when it is seen as appropriate for certain official events, e.g. State Funerals, Opening of Parliament, Remembrance Parades and other Ceremonial events. Under no circumstances should tattoos which could be considered offensive be visible. Examples of these include discriminatory; offensive; undermine political neutrality i.e. rude, lewd, crude, racist, sexist, sectarian, homophobic or violent tattoos.

Hybrid working is not an option:

The flexible working arrangement of Hybrid working (working partly in their workplace(s) and partly at home) is not available for this role due to the requirements of the role. Successful candidates will be required to attend the office/other work location as specified in the advert at all times to carry out this role.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to  bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Additional Security Checks: As well as successfully obtaining UKSV clearance and passing the right to work and pre-employment screening, anyone who applies to work for Border Force will also be subject to additional Border Force specific security checks, as part of the pre-employment process, to determine their suitability to work for the organisation.

Please see the Home Office Recruitment Privacy Information Notice (PIN) for more information on how your details may be shared for the purpose of additional security checks.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs
  • Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.


Feedback will only be provided if you attend an interview or assessment.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Home Office Resourcing Centre
  • Email :

Recruitment team

  • Email :

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Share this page