DDaT - Enablers Portfolio - Head of Business Change Management

Home Office

Apply before 11:55 pm on Sunday 11th June 2023



Reference number



£65,500 - £77,550
National: £65,500 min, £72,050 max London: £70,500 min, £77,550 max

Job grade

Grade 6

Contract type


Business area

HO - Digital Data and Technology

Type of role

Business Management and Improvement

Working pattern

Full-time, Part-time, Compressed Hours

Number of jobs available



Croydon Lunar House - Liverpool The Capital - Manchester Soapworks - Sheffield Vulcan House

Job summary

The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK. 

The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy.  
Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders.  

This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.  

Our work is guided by these principles: 

•    we put user needs first 
•    we value delivery and outcomes over process 
•    we work in the open 

Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role. 

We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.

Job description

The Head of Business Change Management is a key member of the Digital Data and Technology (DDaT) Enablers Portfolio and its Senior Management Team. We are currently building our Business Change capability within the directorate, and this role will help to develop our staff’s skills in this area. You will be responsible for leading the Business Change Management team, ensuring that the development of the Operating Model and delivery of Business Change is completed effectively across the organisation. 

You will set the vision and strategy for Business Change across the Enablers Portfolio, setting the direction for the team. You will work to define and develop the processes and frameworks for DDaT Enablers, implementing them through a consistent business perspective in projects and programmes across DDaT Enablers.

You will draw upon your in-depth knowledge of Operating Model management and Business Change management, and the complexities of the digital, data and technology environment within the Home Office, to support your teams, playing a key role in managing, developing, and supporting Enablers staff to deliver ‘best in class’ Change Management.

You will have exceptional stakeholder management skills and will represent Change Management for DDaT Enablers across the business and to senior management, sharing your experience, ideas and understanding of best practice with colleagues in other departments. 

Business Change roles within DDaT are aligned to the Project Delivery Profession, for Project Delivery Professionals within Government.

Person specification

Your main day to day responsibilities will include:

  • Setting and implementing the Business Change vision and strategy within the Enablers Portfolio, securing buy-in from senior stakeholders.
  • Directing the definition, development, and embedding of standards, guidelines and processes that promote Change Management best practice and consistent ways of working, assuring quality of Business Change across DDaT.
  • Leading and line managing a team of Change Management professionals within DDaT Enablers, providing leadership and governance, ensuring best value and best practice.
  • Providing leadership and governance to a portfolio of change activity covering the design and delivery of new business processes and operating model improvements, drawn from team analysis of existing processes and recommended improvements.
  • Building strong working relationships with senior stakeholders, helping to educate them in the importance and benefits of Change Management within DDaT Enablers.
  • Ensuring current and future resourcing needs for Change Management across DDaT Enablers are met, by upskilling, hiring new talent and allocating resources as required.

You will also be expected to carry out the following day to day activities:

  • Supporting the wider DDaT and Home Office Change Community, including facilitating and managing meetings where relevant.
  • Evaluating Change Management work across DDaT Enablers, acting on results.

Essential criteria

You will have a demonstrable passion for Change Management, with the following skills or proven experience in:

  • Developing ambitious vision and strategies based on benefits, with the ability to get organisational buy-in and translate them into deliverable goals.
  • Coaching and leading change teams in a large department or complex organisation, developing new ways of working to achieve the best outcomes.
  • Managing senior stakeholders in a challenging, fast-paced environment, creating positive relationships.
  • Applying Change Management principles, methodologies and tools in a variety of ways, including defining and creating new approaches.
  • Demonstrating excellent verbal and written communication skills.
  • Having a strong understanding of project and programme management.

Desirable criteria

Ideally you will also have the following skills or some experience in:

  • Working knowledge of oracle fusion.
  • Having a good understanding of digital, data and technology professions.
  • Having a good understanding of public sector processes and policies relating to change.
  • Acting autonomously and with authority, dealing effectively with competing priorities.

Relevant qualification are desirable but not essential, e.g. one of; APMG - Change Management, Change Management Institute ACMF (Accredited Change Manager Foundation); MSP Practitioner; Prosci ADKAR1 Model or equivalent.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Delivering at Pace
  • Making Effective Decisions
  • Working Together

We only ask for evidence of these behaviours on your application form:

  • Leadership
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process, you will be asked to complete: 

  • a CV detailing job history/qualifications/skills
  • a statement of suitability (personal statement) (maximum 1000 words)
  • provide evidence of the behaviour Leadership (250 words maximum)

Further details around what this will entail are listed on the application form. 

The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.

The sift will be held on the behaviour Leadership, the statement of suitability (personal statement) and the CV.

However, if a large number of applications are received, an initial sift will be conducted on the statement of suitability (personal statement). Candidates who pass the initial sift will then be progressed to a full sift.

If you are successful at sift stage, you will be invited to an interview which will be behaviour-based questions.

Sift and Interview dates

Sift is expected to take place from 14th June 2023.

Interviews are expected to take place week commencing 3rd July 2023.

We will try to meet the dates set out in the advert, however on occasions these dates may change. 

Interviews will be carried out via video. Candidates will be required to have access to:

  • A laptop (personal or work) with a working webcam
  • Good internet connection
  • Skype for Business/Microsoft Teams

Further information

Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement. 

If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

We often have similar roles available at different grades. If a candidate is suitable for a similar role, or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same behaviours and essential skills.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at  https://www.childcarechoices.gov.uk 

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
  • Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.


Feedback will only be provided if you attend an interview or assessment.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Home Office Resourcing Centre
  • Email : HORCCampaignTeamDDAT@homeoffice.gov.uk

Recruitment team

  • Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRS@cabinetoffice.gov.uk If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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