Deputy Director for Service Management
Apply before 11:55 pm on Sunday 3rd March 2024
Type of role
Number of jobs available
This role is a key member of the Enterprise Services (ES) leadership team and is focused on Business Relationship Management between ES and its various customers across the department and two essential IT Service Management (ITSM) functions - Service Architecture, Design and Introduction (SADI) and Service Management - aligned to the Home Office missions and capabilities.
This is a position of great breadth, supporting over 700 products and services used by the department’s 60,000 internal users and millions of citizens. This includes many highly critical technology solutions that the department relies on to achieve core objectives such as Reducing Crime, Preventing Terrorism, Tackling Illegal Migration, and Facilitating Legitimate Movement.
The roles owns and sets strategy for the IT Service Management function, including alignment with wider DDaT and departmental strategies and objectives. This includes ways of working and leading work underway to redefine the Home Office approach to ITSM activities, and how these best work with modern delivery methods and product lifecycle management.
The role is responsible for a budget of £220m per year (net £140m) and a team of ~140 civil servants. The successful applicant will represent and champion Service Management across DDaT, the department and wider Government by sharing, collaborating, and promoting the value of the function. They will also build strategic and constructive relationships with third-party suppliers and senior stakeholders.
Key responsibilities include:
- Developing and delivering the enterprise-wide Service Management strategy to support DDaT and the wider Home Office's objectives
- Setting policies and standards, plans and processes to ensure services deliver agreed levels of availability and quality.
- Overseeing financial planning, budgeting, costing, accounting and charging using recognised accounting practices and standards in the management of a £220m budget (net £140m).
- Planning, organising and conducting assurance activity for all service management and risk activities within scope of the rope.
- Line management of a large and experienced leadership team.
- Oversight of contract management across the service management function and the large number of external suppliers in play.
- Actively building, maintaining, and managing senior stakeholder relationships within the department, with suppliers, and across Government.
- Develop the Business Relationship Management function on the behalf of all of ES, both in terms of improving the entry point into ES and establishing the strategic relationships that will enable ES to provide maximum value to the rest of DDaT and the wider department.
- Representing Service Management on various internal governance boards.
The successful candidate will need to demonstrate their knowledge, experience, capability and behavioural approach to a high standard against the following key criteria:
- Defining and implementing a vision, strategy and roadmap for a Service Management function, ensuring alignment to a wider organisational strategy and objectives.
- Working closely with senior leaders and a broad range of stakeholders within a complex environment, building credibility and utilising communication and influencing skills to establish effective relationships and set clear strategic direction.
- Demonstrating an inspiring and coherent leadership style and the ability to engage and win the cooperation of team members.
- Delivering large, high-profile projects and programmes in an agile environment, managing significant budgets to deliver business outcomes.
- Managing suppliers to commercial agreements to establish and maximise effective working relationships that stimulates innovation and successfully delivers value for money.
- Identifying and assessing new and emerging technologies, methods and techniques, evaluating potential impacts, threats and opportunities to advise on optimal approaches.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Selection process details
Please submit your application online at the following link:
https://www.gatenbysanderson.com/job/GSe106764 no later than 11.55pm on Sunday 3 March 2024.
Provide some basic personal information;
- A CV - setting out your career history, highlighting specific responsibilities and achievements that are relevant for this role, including details where budgets and numbers of people managed, relevant achievements in recent posts, together with reasons for any gaps within the last two years;
- A Statement of Suitability – (limited to 1250 words) explaining how you consider your personal skills, qualities and experience, provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.
- Diversity Monitoring - as part of the online application process, you will be asked a number of diversity-related questions. If you do not wish to provide a declaration on any of the characteristics, you will have the option to select 'prefer not to say'. See the Civil Service Diversity and Inclusion Strategy: 2022 to 2025 (HTML) - GOV.UK (www.gov.uk) for more information.
It is essential that in your written application you give evidence, using examples, of proven experience. These responses will be developed and discussed with candidates invited for interview. Failure to submit both a CV and Supporting Statement will mean the panel only have limited information on which to assess your application against the criteria in the person specification.
Feedback will only be provided if you attend an interview or assessment.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Working for the Civil Service
Contact point for applicants
Job contact :
- Name : Shoaib Haroon
- Email : email@example.com
- Email : HORCSCSRecruitment@homeoffice.gov.uk