**Reporting Offender Manager - Immigration Enforcement

Home Office

Apply before 11:55 pm on Monday 22nd April 2024



Reference number



£32,000 - £33,600
Additional allowances of up to 18.59% is applicable on this role (see Further Information for more details).

Job grade

Executive Officer

Contract type


Business area

HO - Immigration Enforcement - ICE/ROM South

Type of role

Operational Delivery

Working pattern

Full-time, Part-time, Shift working

Number of jobs available



Croydon, Hounslow

Job summary

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.

Job description

South ICE & ROM is a directorate within Enforcement, Compliance & Crime (ECC). Our mission, using intelligence and in accordance with our control strategy, is to utilise our skilled and professional workforce to tackle immigration abuse and protect the vulnerable.

Our purpose and focus will always be to play our part in contributing to Government’s top priorities that include tackling illegal migration, removing those with no right to be here, protecting the vulnerable, reducing the size of the illegal population and the harm it causes and to protect the integrity of the immigration system.

Honesty, Integrity, Impartiality, Objectivity, and our wider regional values will always be at the heart of everything we do. We will always deliver our core business as efficiently and effectively as we can to achieve the very best outcomes.

Working for Immigration Enforcement is rewarding, challenging and fast-paced, requiring quick decision making in demanding situations, whilst maintaining the highest standards of professionalism. This is an exciting opportunity to step into this challenging, but rewarding role, within our Reporting Offender Management (ROM) Teams, located in the South region. If you are passionate about making a real difference and are looking for a rewarding and stimulating career path this is the role for you.

We have a number of posts available in our ROM teams based at Eaton House in Hounslow and Lunar House in Croydon. These posts attract additional payments on top of the basic salary as there will be an element of weekend working (between 23 and 27 days a year for full time staff and pro-rata for part time staff). Some hybrid working is available.

Our ROM teams maintain face to face contact with illegal migrants as they report, conducting interviews, dealing with people face-to-face in a secure environment and progressing applications to their conclusion (whether the individual is granted permission to stay in the UK, elects to leave voluntarily or is detained pending removal).


When you join us as an Executive Officer, you do not need to have any previous experience or prior knowledge about the role, as you will be given full and thorough training to enable you to be competent in the job. You will receive paid training, appropriate to your new role, upon joining the Home Office. The full programme has been designed to be progressive in its approach to delivery.

Your initial induction training is a hybrid course combining two days online delivery, five days classroom based and two days PPST (Level 2). Upon completion of the course, you will be able to gain the essential knowledge and skills to become a successful ROM officer within the Home Office. The course includes a variety of subjects: Entry to the U.K., Breaches and Offences, Desks Functions, Interviewing Techniques, Bail and Detention, concertinaing on Detain on Reporting. With additional training on Baseline Vulnerability.

Please note candidates will be expected to be available between 1-2 weeks (Mon-Fri - possibly weekends) for a classroom-based course on selected training dates when a start date is agreed.  This may involve travel to a specific training location, cost of travel and accommodation will be met by the business.

Person specification

As an Executive Officer, you will work as part of a team, undertaking a range of interesting and varied activities linked to our aim of reducing harm and protecting the public from harm. You will report to an HEO (Higher Executive Officer) or a CIO (Chief Immigration Officer) and you may have the opportunity to become a Team Leader with a small number of direct reports.

Who are we looking for?

Adaptability and flexibility are paramount, and you will have a strong sense of personal ethics and honesty.  You will be motivated by making a difference to society and delivering the crucial frontline work that Immigration Enforcement carries out.

You will be a strong communicator, able to seek and draw out information from illegal migrants, using this information to determine the best course of action. With the ability to remain calm and professional even in emotionally charged and pressurised situations, you will have the confidence to take control of situations where necessary.

Capable of motivating and inspiring others, you will be naturally inquisitive and will enjoy working as part of a team in a fast-paced and changing environment, where there is a drive for continuous improvement.

With a keen eye for detail, you will be capable of considering and analysing information from a range of sources, to make sound decisions in a dynamic environment. You will be organised and focused on delivery and will be comfortable working within the confines of legislation, policy and procedure.

The successful candidates will be responsible for (but not limited to):

  • Maintaining contact management with those who are required to report, either face to face or via telephone reporting. This work is conducted at our two reporting centres, where illegal migrants on reporting restrictions are required to attend on a regular basis
  • Conducting a range of interventions including documentation interviews, marriage enquiries, assessing individuals on their first reporting events and assessing any mitigating circumstances when required, whilst professionally dealing with any challenging conversations
  • Serving notices of decision on individuals reporting and altering restrictions where appropriate, or in the light of changes in priorities
  • Working collaboratively and professionally with colleagues within the unit and broader Home Office, along with our external partners, to deliver business outcomes
  • Actively participating in team performance meetings, ensuring IT systems are fully updated and that data quality issues are identified and reported
  • Potentially managing a small team within the unit, conducting regular one-to-one meetings with staff within the team to manage their performance, development and wellbeing

This list is not exhaustive, and you will be required to complete other activities as part of your daily duties.

Essential Criteria

  • Strong communication skills (written and verbal), coupled with sound active listening skills and the ability to confidently deliver what can often be challenging messaging in a face to face scenario
  • Ability to work collaboratively with colleagues and partners, building strong relationships based on trust, to deliver a high quality service which meets business objectives
  • Sound team working skills, with some leadership potential, able to motivate others and contribute to the team outcome, whilst supporting other team members where tasks are challenging
  • Good organisational skills, with an attention to detail and accuracy, able to flex and adapt when needed whilst still adhering to guidance and policy.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

As part of the application process, you will be asked to complete:

  • a statement of suitability (personal statement) (maximum 500 words)

Further details around what this will entail are listed on the application form.

The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.

For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement

The sift will be held on the statement of suitability (personal statement).

If you are successful at sift stage, you will be invited to an interview which will consist of strength-based questions.

Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength based questions click here.

You will also be required to prepare a short presentation (no slides or handouts required) to present at interview, further details around what the presentation will entail will be provided before the interview.

Problems during the application process

If you experience accessibility problems with any attachments on this advert, or you think you’ve made a mistake on an initial application (e.g. you have ticked the incorrect eligibility box), please contact hocandidates.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we may not be able to reopen your application.

Please note, we cannot make amendments to any part of the application.

Please use the following in the subject line in your email if you need to get in contact with us about your initial application “Please re-open my application – Vacancy Ref 346787 CLOSING DATE 22nd April 2024. 

For reasonable adjustments queries or requests, please see details with reasonable adjustments section.

Tie break decisions

The strengths and/or behaviours being assessed will be ranked in order of importance to enable us to differentiate between candidates with tied interview scores. Please note that the order in which behaviours are listed in the advert does not necessarily reflect the order of importance.

Sift and Interview dates

Sift is expected to take place week commencing 22nd April 2024.

Interviews are expected to take place week commencing 13th May 2024.

We will try to meet the dates set out in the advert, however on occasions these dates may change.

Interviews will be carried out via video. Candidates will be required to have access to:

  • A laptop (personal or work) with a working webcam
  • Good internet connection
  • Microsoft Teams

Further Information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Selecting your locations

Please note only list locations where you are prepared to work and can travel to (as you could be offered any of your noted preferences).

When completing your application, you will have the opportunity to select your preferred location(s). Please ensure you select all locations you are interested in on the understanding that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role. Please note, only advertised locations can be offered.

Reserve List

Where a campaign identifies more appointable candidates than there are available vacancies, a reserve list may be held for up to 12 months.

Reserve lists will be managed by locational merit lists, appointing in merit order per location. You may be offered a post at any of your preferred locations.

Whilst on a reserve list we may offer you an alternative similar role in the Home Office. Should you reject an alternative role, you will remain on the reserve list for the role you applied for. If you accept an alternative role, you will be withdrawn from the reserve list.

Please note there are no guarantees that further vacancies will arise in the locations you originally applied for before your time on the reserve list expires.

Candidates Please Note:

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e.: outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Are these Reserved Posts for UK Nationals only?

UK nationals who hold dual nationality are able to apply for this reserved post. If a UK passport is not being presented, then candidates will need to provide alternative evidence of UK nationality in line with the Civil Service Nationality Rules.

Annual Hours Working Allowance

We operate 24 hours a day, 365 days of the year. This role currently attracts Annualised Hours Allowance of 18.59%. This is to compensate for working shift patterns including night shifts, early morning starts, late night finishes, weekends, and public holidays.  Shifts can vary in length and can be up to 12 hours. Shifts can be changed or extended according to business need. The rate payable is dependent on location and role and is indicative of the shift pattern you will be required to work.

The higher the AHA, the more flexible you will be required to be. Please note that the allowance is subject to regular review and can go down as well as up.

Age: These are shift working roles and so you must be at least 18 years or over to apply for this role. You will be required to work between 22.00 and 06.00, so this is a legal requirement. For more information visit: https://www.gov.uk/night-working-hours and Child employment: Restrictions on child employment - GOV.UK (www.gov.uk)

Part Time Working

We encourage applications from candidates who wish to work part-time however, unless specified in the advert, part-time opportunities cannot be guaranteed in frontline roles due to the 24/7 operational nature of the business. Those wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made to explore whether this can be accommodated at your selected location. Please note that full shifts (of up to 12 hours) will be required even if a part time contract is sought.

Please note that not all work patterns can be supported within this role, successful candidates should discuss work patterns with the vacancy holder ahead of accepting any offer.

If you are considering applying for part time hours, please contact HORCCampaignTeamIE@homeoffice.gov.uk to discuss your request.


As part of this role you will be required to wear a uniform (which will be provided). Staff must ensure that their uniform is worn correctly, in line with these uniform standards, is kept clean and is well presented. To support this requirement, adequate uniform supplies will be available and issued. Uniformed staff represent their organisation at all times and should ensure that their dress and personal appearance reflects this responsibility.

Public and Personal Safety Training (PPST) – Level 2

These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Public and Personal Safety Training (PPST) Level 2 which develops skills in personal safety such as tactical body positioning, breakaway, blocking and parry.

A formal offer will be conditional upon you being physically fit to undertake and pass the training.

You must be prepared to undertake regular refreshers of this.

Flexible working

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024.  Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to  bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
  • Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.


Feedback will only be provided if you attend an interview or assessment.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Home Office Resourcing Centre
  • Email : HORCCampaignTeamIE@homeoffice.gov.uk

Recruitment team

  • Email : hocandidates.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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