Defence Business Services (DBS) - Infrastructure Environments/Incident Manager - Oracle CP&F

Ministry of Defence

Apply before 11:55 pm on Sunday 21st April 2024



Reference number



per annum (pro rata)
A Civil Service Pension with an average employer contribution of 27%

Job grade

Senior Executive Officer

Contract type


Business area

MOD - Head Office & Corporate Services - Defence Business Services (DBS) - Digital, Information and Technology (DIT) -

Digital, Information, Technology - GOV.UK (

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available



Tomlinson House, Norcross, Blackpool, Lancashire - Abbey Wood North, Bristol,South West, Stoke Gifford

Job summary

Are you a dedicated person who is passionate about making a difference? 

Would you like to work for the Ministry of Defence?  

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 

  •    Our Vision - To support UK defence customers with outstanding service every time.
  •    Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. 

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.  

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working. 

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026. 

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.  

Come and join the DBS community today! 


Job description

The DBS Digital Information Team (DIT) support, deliver and maintain a wide range of on premise, Software as a Service (SAAS), Platform as a Services (PAAS) and robotic products for defence.

DIT products support thousands of users across defence and a significant number of key defence activities ranging from:

  • Oracle Ebusiness Suite for our Finance and Commercial activities
  • Oracle Fusion (SaaS) for our Civilian Personal HR, Payroll and Expenses activities
  • Oracle (PAAS) for our Apex and Webservices
  • Remedy for DBS’ core change, case and incident management
  • Solution Interfacing & API connectivity deliver timely and secure data
  • Mi & reporting Services against all of the above

As the DBS DIT Infrastructure Environments/Incident Manager - you will be responsible for the administration of Oracle EBS (CP&F) and other small systems environments and the management of DBS Infrastructure live service incidents.

The DBS DIT Infrastructure Environments/Incident Manager is responsible for but not limited to:

Environments Management

  • Maintaining and managing the environments used to build and test changes and fixes to software and/or processes on the core Finance and Commercial platforms via liaison with appropriate technical Database and Systems administrators.
  • Where appropriate provide technical delivery support to the Project and Programme Managers for the Financial and Commercial change programme
  • Ensure security policies and procedures are in place during the development of applications and systems to ensure that proper controls are incorporated and that sensitive information is dealt with in line with MoD standards.
  • Ensure that the introduction of new and modified services happens in a planned and controlled manner.
  • Introducing new procedures and ways of working to consistently manage environment demand across the Finance, Commercial and Infrastructure Programmes

Incident management

  • Managing Incidents and Service Requests raised against the DBS Infrastructure Programme, ensuring all are resolved within the agreed Service Level Agreements (SLAs), escalating where necessary to the DBS senior management team
  • Utilising the DBS DIT Incident Management and Configuration Management Tools (Remedy & GITLAB)

Stakeholder management

  • Building and maintain working relationships with Function Leads / Key Stakeholders
  • Providing root cause analysis of system issues and live incidents, providing monthly performance statistics and explanations where SLAs have been breached.


Person specification


  • Strong oral and written communication and workshop facilitation skills.
  • Proven leadership and managerial skills.
  • Experience and understanding of environment management.

To have or be willing to obtain: 

  • ITIL Foundation
  • MOD Financial Skills Certificate


  • At least 3 years’ experience in IT services and Infrastructure
  • Excellent knowledge of Financial and Commercial Processes


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

  • Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

  • DDAT - Senior IT Service Manager Level 5
Alongside your salary of £43,080, Ministry of Defence contributes £11,631 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • An environment with flexible working options Monday-Friday 
  • 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday 
  • Hybrid working, where role permits 
  • An opportunity to be considered for Reward & Recognition- £250-£5000 per year.  
  • Family friendly policies including parental leave and adoption leave 
  • Learning and development tailored to your role 
  • Professional and personal development of skills 
  • A culture encouraging inclusion and diversity 
  • Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments  
  • Special paid leave to volunteer up to 6 days per year 


The post does not offer relocation expenses. 

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.  External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. 

Employment Hours 

This position is advertised at 37 hours per week. 

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. 

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. 

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your 

Primary: Experience - CV. In this instance the remaining elements will be tested at interview.

 At application stage you will be assessed against the following: 


  • Leadership


  • CV - Including: 
  • Personal Statement: In no more than 750 words, Please provide details of previous IT experience including understanding of environment management and incident management.


  • DDAT - Senior IT Service Manager - Level 5

At interview you will be assessed against the following: 


  • Leadership
  • Communicating and Influencing
  • Managing a Quality Service


  • DDAT - Senior IT Service Manager - Level 5

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order: 

  1. Behaviour - Leadership
  2. Technical - DDAT - Senior IT Service Manager
  3. Behaviour - Communicating and Influencing
  4. Behaviour - Managing a Quality Service

If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority: 

  1. Experience - CV
  2. Experience - Personal statement
  3. Behaviour - Leadership
  4. Technical - DDAT - Senior IT Service Manager

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. – this will need amending to 3 months for internal or across government roles 

 Application sifting to take place late April 2024

Interviews are currently taking place via Ms Teams and will be conducted Early May 2024.

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. 

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: 

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. 

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.  

To assist with your application please find attached -   

Working for Defence Business Services - GOV.UK (  (26) UK Ministry of Defence: Life , LinkedIn

IT service manager - GOV.UK (,

Digital, Information, Technology - GOV.UK (

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Steph Robbins
  • Email :

Recruitment team

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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