Defence Business Services (DBS) - AG Change & Release Manager Role

Ministry of Defence

Apply before 11:55 pm on Friday 26th April 2024



Reference number



per annum (pro rata)
A Civil Service Pension with an average employer contribution of 27%

Job grade

Higher Executive Officer

Contract type


Business area

MOD - Head Office & Corporate Services - Defence Business Services (DBS) - Digital, Information and Technology (DIT)

Type of role


Working pattern

Flexible working, Full-time

Number of jobs available



Tomlinson House, Thornton-Cleveleys, Lancashire, North West / Abbey Wood North, Stoke Gifford, Bristol, South West

Job summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence? 

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 
•    Our Vision - To support UK defence customers with outstanding service every time.

•    Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. 

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. 

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.  

Come and join the DBS community today! 

Job description

Robotic Process Automation (RPA) is the use of software to create repeatable automated processes across multiple computer systems using rule-based decisions. RPA typically aids a human in running a process, or removes the human from the process altogether, freeing them up to do more value-add work.  
As an RPA Change and Release Manager in the Defence Business Services (DBS) Automation Garage you will be expected to work collaboratively in small, multi-disciplinary agile scrum teams to ensure the appropriate infrastructure is specified to enable the smooth running of the Automation Garage teams.    


  • Developing appropriate change management strategies, approaches and plans for the Garage to aid the delivery of business transformation;  
  • Ensuring that effective change management processes are in place and documented to review and agree the identified deliverables with stakeholders;  
  • Producing and maintain the Garage Release Timetable, including all development, test and release milestones, aligning with wider DBS Release Timetable, where required;  
  • Oversee deployments, coordinate with business and technical teams, ensuring all releases include operational assurance criteria and that each release package consists of a set of related assets and is adequately staffed;   
  • Ensuring adequate checks are in place and completed ahead of any release (production) - including managing any risks that affect the release.  
  • Manage communication with internal stakeholders related to deployment activities;  
  • Work closely with Business Change and Communications Team to ensure communication with external stakeholders and customers related to deployment activities;  
  • Management of Automation Garage development and test environment;  
  • Managing the successful rollout of system fixes through test into the live environment;  
  • Producing accurate release data for customers and maintaining an accurate record of all Releases;  
  • Drive a culture of continuous improvement and operational excellence ensuring that any failed changes are detected and reviewed with appropriate corrective measures applied;  

Adhere to and promote internal information security policies and procedures.  

Person specification

Skills & Experience


  • Strong change delivery and leadership background, with experience of planning, dependency management, dynamic and insightful progress reporting, stakeholder management and engagement.  
  • Experience of change and release control and validation;  
  • An aptitude for problem solving and analysis: being able to logically break down a problem into smaller manageable parts;  
  • The ability to work as part of a small agile team, and across multiple teams in the wider Automation Garage;  
  • The ability to work within the constraints of best practice and Automation Garage standards, whilst also retaining an enquiring mind and a willingness to challenge when appropriate;  
  • Attention to detail;  
  • Proven ability to communicate – both written and verbal;  
  • Highly motivated and resilient;  
  • An ability to communicate technical issues to a non-technical audience.  


  • Experience and/or involvement of working across multiple Agile teams;  

Experience and/or involvement of delivering with DevOps teams.  


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions
  • Leadership
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • DDaT: Change & Release Manager Level - Working
  • Skills Framework for the Information Age (SFIA) – Release and deployment: level 5
Alongside your salary of £35,290, Ministry of Defence contributes £9,528 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

•    An environment with flexible working options Monday-Friday 
•    25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The King’s birthday
•    Hybrid working where role permits
•    An opportunity to be considered for Reward & Recognition- £250-£5000 per year. 
•    Family-friendly policies including- parental leave and adoption leave
•    Learning and development tailored to your role
•    Professional and personal development of skills
•    A culture encouraging inclusion and diversity
•    Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
•    Special paid leave to volunteer up to 6 days per year

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

This position is advertised at 37 hours per week.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the following success profile elements:

Primary: Technical - DDaT: Change & Release Manager

In this instance the remaining elements will be tested at interview.

At the application stage you will be assessed against the following:

  • Technical - DDaT: Change & Release Manager
  • Technical - Skills Framework for the Information Age (SFIA) – Release and deployment: level 5
  • Experience - CV
  • Experience - Personal statement - Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert. (1000 words)

At the interview stage you will be assessed against the following:

  • Behaviour - Communicating and Influencing
  • Behaviour - Making Effective Decisions
  • Behaviour - Leadership
  • Behaviour - Delivering at Pace
  • Technical - DDaT: Change & Release Manager
  • Technical - Skills Framework for the Information Age (SFIA) – Release and deployment: level 5

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:

  • 1 - Technical - DDaT: Change & Release Manager
  • 2 - Behaviour - Communicating and Influencing
  • 3 - Behaviour - Making Effective Decisions
  • 4 - Behaviour - Leadership
  • 5 - Behaviour - Delivering at Pace
  • 6 - Technical - Skills Framework for the Information Age (SFIA) – Release and deployment: level 5

If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority:

  • 1 - Experience - CV
  • 2 - Experience - Personal statement
  • 3 - Technical - DDaT: Change & Release Manager
  • 4 - Technical - Skills Framework for the Information Age (SFIA) – Release and deployment: level 5

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. 

Application sifting to take place late April.

Interviews are currently taking place via the following method: MS Teams (Preferred)

Interviews will be conducted early May.

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

To assist with your application please find attached below: 

DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (  

(26) UK Ministry of Defence: Life , LinkedIn

Digital, Information and Technology (DIT)


Digital, Information, Technology - GOV.UK (



Disability Confident Scheme 

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.  

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact:  

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. 
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. 

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Kay Sharp
  • Email :
  • Telephone : 0300 166 3467

Recruitment team

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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