Immigration Enforcement - Operational Business Support Officers
Home Office
Apply before 11:55 pm on Friday 3rd May 2024
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About the job
Job summary
Job description
An opportunity has arisen to cover this challenging but rewarding role in Immigration Enforcement, (ICE) East of England and South Central regions. This is an exciting opportunity for a candidate who wants to be stretched and developed in their role.
You will have a key role to play in the smooth running of the ICE team. You will be required to manage a wide range of tasks that are often urgent, complex, and sensitive. You must therefore be able to build a sound, high level of knowledge of Business Support activities. ICE East of England and South Central ICE is part of the ICE South region, and you will work collaboratively with colleagues across the business area to deliver regional priorities effectively.
Due to business needs these roles are offered on a full time basis only.
Person specification
You will be an integral part of the day to day running of the team and will work collaboratively with ICE colleagues.
Responsibilities:
• Providing administrative support for the ICE Team Officers, including organisation of SharePoint, visit checks, creating and authorising service of papers.
• Managing and overseeing local official fleet vehicles, including liaison with both internal and external stakeholders. • Managing and maintaining of team's email inboxes, mailing lists, training, and learning spreadsheets and equipment logs.
• Dealing with procurement processes including raising and receipting of purchase orders and managing invoices as required.
• Being part of a diverse and inclusive working environment, helping to eradicate bullying, harassment and discrimination.
• Engaging with team and managers to ensure you understand business priorities.
• Managing tasks and workflow administration.
• Attending regular calls, providing statistical returns, and providing regular feedback on progress of several different workstreams.
• Responding in a timely manner to queries from the team, frontline officers and assisting with issues as appropriate.
• Working collaboratively and innovatively with colleagues across both ROM and ICE to assist with continuous improvement.
• Providing administrative duties to support delivery of key objectives as required.
• Driving official vehicles as required (Please note, there is a mandatory requirement to hold a full, manual UK driving licence, unless you have a disability which precludes you from this, in which case please contact the recruitment team to discuss further, who will consider whether an exemption applies).
• Managing Reporting appointments, RMS (Record Management System), CRS (visas to conduct checks) and using Home Office computer systems.
• Maintaining and updating record log of equipment and registering faults.
• Auditing to be completed and ordered for Immigration Officers personal protective equipment.
• Assisting with Tasking functions.
• Assisting Operational staff in the preparation of visits.
• Maintaining and updating training databases.
• Deputising for the Higher Executive Officer.
Essential Criteria
Candidates must be able to demonstrate:
• Excellent verbal and written communication skills with internal and external stakeholders.
• Strong organisational skills, close attention to detail and confidence in using Microsoft products.
• Being comfortable working within a complex and evolving team that requires the ability to be proactive, work flexibly and manage your time and priorities effectively.
• Ability to make informed decisions, implement change and engage with senior colleagues.
• Administrative support experience.
• Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources, and support.
Desirable Criteria
• Experience of working in a regional team.
• Experience of workflow and tasking using Home Office systems i.e Atlas.
• Confident navigating a variety of SharePoint sites.
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process, you will be asked to complete:
- a statement of suitability (personal statement) (maximum 500 words)
- provide evidence of the behaviour Delivering at Pace (250 words maximum)
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours
The sift will be held on the behaviour Delivering at Pace and the statement of suitability (personal statement).
However, if a large number of applications are received, the sift will be conducted on the statement of suitability (personal statement) only.
The statement of suitability will be scored first for all candidates. Those candidates who achieve the minimum pass score for the statement of suitability, will progress to a further sift where their behaviour will be scored. These candidates will therefore receive a sift score for both elements. Candidates who fail to meet the minimum pass score for the statement of suitability will not have their behaviour scored and will therefore only receive a sift score for the statement of suitability.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions.
Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength based questions click here
Problems during the application process
If you experience accessibility problems with any attachments on this advert, or you think you’ve made a mistake on an initial application (e.g. you have ticked the incorrect eligibility box), please contact hocandidates.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we may not be able to reopen your application.
Please note, we cannot make amendments to any part of the application.
Please use the following in the subject line in your email if you need to get in contact with us about your initial application “Please re-open my application – Vacancy Ref XXX CLOSING DATE XXXX.
For reasonable adjustments queries or requests, please see details with reasonable adjustments section.
Tie break decisions
The strengths and/or behaviours being assessed will be ranked in order of importance to enable us to differentiate between candidates with tied interview scores. Please note that the order in which behaviours are listed in the advert does not necessarily reflect the order of importance.
Sift and Interview dates
Sift is expected to take place week commencing 21st May 2024.
Interviews are expected to take place week commencing 4th June 2024.
We will try to meet the dates set out in the advert, however on occasions these dates may change.
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Selecting your locations
Please note only list locations where you are prepared to work and can travel to (as you could be offered any of your noted preferences).
When completing your application, you will have the opportunity to select your preferred location(s). Please ensure you select the location you are interested in on the understanding that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role. Please note, only advertised locations can be offered.
Reserve List
Where a campaign identifies more appointable candidates than there are available vacancies, a reserve list may be held for up to 12 months. Reserve lists will be managed by locational merit lists, appointing in merit order per location. You may be offered a post at any of your preferred locations. Whilst on a reserve list we may offer you an alternative similar role in the Home Office. Should you reject an alternative role, you will remain on the reserve list for the role you applied for. If you accept an alternative role, you will be withdrawn from the reserve list. Please note there are no guarantees that further vacancies will arise in the locations you originally applied for before your time on the reserve list expires.
Candidates Please Note:
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e.: outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.
Are these Reserved Posts for UK Nationals only?
UK nationals who hold dual nationality are able to apply for this reserved post. If a UK passport is not being presented, then candidates will need to provide alternative evidence of UK nationality in line with the Civil Service Nationality Rules.
There is no shift working requirement, and therefore no AHW/AHA allowance available for this role.
Flexible working is not an option
This role is not suitable for a combination of office and home-based working due to the requirements of the role. Successful candidates will be required to attend the office/other work location as specified in the advert at all times, to carry out this role.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : HORCCampaignTeamIE@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
