Authorised Telecommunications Officer
Ministry of Defence
Apply before 11:55 pm on Monday 9th December 2024
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About the job
Job summary
The Authorised Telecommunications Officer (ATO) is a member of a large department, responsible to the Senior Communications Manager for the effective provision and support for Voice Infrastructure services including Fixed Voice Services, Mobile Phones, IPads, 4/5G routers & SIM Card Management at MOD St Athan through liaison with numerous partner contractors and agencies.
The position is advertised at 37 hours per week.
Job description
The successful candidate will the the following main duties on a day to day basis:
Ensure all telecommunication incidents and Requests for Change are managed in accordance with agreed Customer Service Agreements. | ||||||
Ensure all interruptions to service on-site are communicated to the customer and the Global Operations Security Control Centre where appropriate. | ||||||
Monitoring of Telecommunication services and performance, fault diagnosis and rectification for MOD St Athan. | ||||||
Focal point for all telecommunications contractor activity on MOD St Athan and ensuring the 4C’s system is followed. | ||||||
Completion and submission of Service Order Request Forms in association with the Catalogue for Services, for new or changing communications requirements / holdings and obtaining correct budgetary approval for provision of services.
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Person specification
The position is reserved for UK Nationals only.
Prior experience & knowledge of working in a Telecommunications role and in a heightened security environment is desirable.
Our ability to achieve success is ensuring we have the best people and enabling them to operate to their full potential. We have an environment in where all feel included, valued, and welcome. The diversity and inclusion of our military and civilian personnel is integral to the units’ success.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Making Effective Decisions
- Developing Self and Others
- Managing a Quality Service
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- 25 days annual leave rising by one day for each completed year of reckonable service to a maximum of 30 days after 5 years service.
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
This post does not offer any assistance with relocation allowances.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
Candidates will be required to provide a CV. Detail to include: Job history, qualification details and previous skills and experience.
Candidates will be required to provide a Statement of Suitability of no more than 250 works. You should provide experience relevant to the role advertised.
Completed applications will be sifted and successful candidates invited to an interview.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
At sift, you will be assessed against the following Success Profiles Behaviours/Technical Skills:
- Developing Self and Others
- Changing and Improving
At sift and interview, you will be assessed against the following Success Profiles Behaviours/Technical Skills:
- Making Effective Decisions
- Managing A Quality Service
- Delivering At Pace
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : St Athan (West) Recruiting Team
- Email : RECRUITING-GROUP-MAILBOX-SAN@mod.gov.uk
Recruitment team
- Email : DBSCivPers-Resourcingteam3@mod.gov.uk
Further information
