CIS Support Manager
Ministry of Defence
Apply before 11:55 pm on Tuesday 10th December 2024
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About the job
Job summary
The position sits within The Defence School of Communications and Information Systems (DSCIS) under the Defence College of Technical Training (DCTT), which is responsible for delivering all technical training across Defence to meet the operational demands of the Royal Navy, British Army and Royal Air Force.
DCTT has 2,500 military, civil service and contractor staff based across six locations and we value our diverse and inclusive workforce. We encourage mutual respect, actively foster kindness and fairness, and promote a healthy work-life balance. We invest in our people, offering career and personal development opportunities and recognising staff efforts and commitments.
Reporting to ICSMT Hd of Department the successful candidate will work as a key member of the Information Systems Management Team ICSMT), to direct, deliver and support DSCIS networks ensuring effective operation, governance, and security.
This position will coordinate all ICSMT CIS Projects and requests for change utilising ITIL best practice following MOD policies and procedures. Additionally, the post holder will be responsible for the management and maintenance of all ICSMT CIS policies, process, procedures and technical document libraries.
The department is responsible for running the corporate and training IT networks of the Defence School of Communications and Information Systems (DSCIS). Its main functions are the programme management of DSCIS CIS plans and projects, developing and implementing CIS policy and strategy across DSCIS, maintaining, and supporting DSCIS Networks and systems and leading the progression of CIS initiatives to coherently develop CIS training capability across DSCIS.
The post is for 37 hours per week Monday to Friday and is available for part-time staff albeit on a job share basis, operating a ‘hybrid’ split between office and homeworking.
Job description
The CIS Support Manager supports the ICSMT Service Delivery Manager to direct, deliver and support DSCIS networks ensuring effective support, delivery, governance and accreditation. To maintain Service Delivery processes, procedures and documentation
Responsible for the co-ordination of CIS Projects in accordance with agreed time, cost and performance parameters including the through life management of Requests for Change (RFC).
The post holder will be responsible for the allocation of RFCs to specialist technical groups and liaison with ICSMT Service Desk manager to ensure that all asset and technical documentation is maintained and updated.
The CIS Support manager will also maintain the ICSMT SPOL/Process Management area including updating ICSMT Policies and Procedures including SLA’s in line with departmental and MOD best practice. To ensure that all documentation is regularly reviewed and that all amendments and changes are processed effectively following the DSCIS Management Processes.
CIS risk management. Supporting the Head of department to Identify, classify and describe security, delivery, reputational and other risk impacts. Recording risks accurately utilising the DCTT\DSCIS Risk management platform.
Provide support to ICSMT User services when required including the administration, management and creation of user accounts using Active Directory (AD).
Person specification
The ideal candidate will be enthusiastic, self-motivated, flexible and adaptable to changing requirements.
Additionally, candidates must have a proven background working in an IT organisation and able to demonstrate a high level of ability utilising Microsoft applications such as O365, Visio and Project. You must also have demonstrable experience working with Windows Active Directory (AD) administration and user management. The successful candidate will also be able to demonstrate a strong background in information management utilising SharePoint or similar file management systems.
Qualifications
Within their application candidates must clearly articulate their experience against the following selection criteria:
Essential – the following knowledge, skills and experience are essential:
• Experience working in an IT environment, to be proficient in the use of Microsoft productivity suites and to be familiar with the use of Server Management tools such as Active Directory.
• A proven background in Office Management, an interest in IT related matters and a willingness to undertake IT training in-line with departmental responsibilities.
Desirable – the following knowledge, skills and experience are desirable:
• Familiarity with JSP 604/740 MOD IT security regulations and guidelines.
• ITIL Foundation or equivalent in Service or change Management.
• The successful applicant will be required to complete the MOD Mandatory training appropriate to their grade.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Seeing the Big Picture
- Communicating and Influencing
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- SFIA KNOW -Knowledge management - Level 3
- SFIA CHMG - Change management - Level 3
Benefits
- Learning and development tailored to your role
- Access to Gym, Cinema and local Shops
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
Applications will be subject to an initial sift, Successful candidates will be called to interview at HQ DSCIS Blandford.
At Application and Interview Candidates will be assessed against the following Behaviours-
Changing and Improving
Seeing the Big Picture
Communicating and Influencing
Managing a Quality Service
At Application and Interview Candidates will be assessed against the following Technical Skills-
SFIA KNOW -Knowledge management - Level 3
SFIA CHMG - Change management - Level 3
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
CANDIDATE INFORMATION
Please read this document prior to completing your application.
Please note: internal candidates must include their staff number when prompted during the application process.
Should you have any queries relating to the vacancy information or sift and interview process, please contact the recruiting line manager using the contact details listed on the vacancy. Please do not direct vacancy related queries to the recruitment team as they will be unable to advise.
FURTHER INFORMATION
CV’s
Should the selection process require a CV, you will be prompted to complete the required criteria during the application process. CV’s sent directly to the recruiting line manager will be deleted immediately to maintain anonymity.
Civil Servants (all grades)
Applicants should monitor their Civil Service Jobs application centre regularly for updates.
Some of MoD’s Terms and Conditions of Service (TACOS) changed from 3 February 2014. Those TACOS changes applied to Broader Banded and Skill Zone staff who were new recruits to MoD or who were appointed to a post on substantive promotion, progression or advancement. On the same basis, the TACOS for Departmental Retained Grades changed with effect from 01 September 2014.
Applicants should be aware that any move across the Civil Service on or after 5 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.
Please see link below to Civil Service Recruitment Principles http://civilservicecommission.independent.gov.uk/wp-content/uploads/2018/03/RECRUITMENT-PRINCIPLES-April-2018-FINAL-.pdf
Please see the MOD Privacy notice which informs how we will use your personal data, explains your rights and gives you information you are entitled to under Data Protection legislation.
https://www.gov.uk/government/publications/ministry-of-defence-privacy-notice/mod-privacy-notice
Non Civil Servants
All employees joining MOD who are new to the Civil Service will be subject to a 6-month probation period effective from the employment start date.
COMPLAINTS
Please be aware that the selection and interviewing of applicants is the responsibility of the Recruiting Line Manager (RLM) and not the Defence Business Services (DBS) Resourcing team. DBS does not play any part in the selection and interview process itself.
Therefore, if you wish to discuss your feedback, or you are dissatisfied with your markings, you should in the first instance raise this with the Recruiting Line Manager of the vacancy.
If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint. by writing to DBS at the following address:
Defence Business Services
Scanning Hub
Room 6124
Tomlinson House
Norcross Lane
Blackpool
FY5 3WP
FOR EXTERNAL VACANCIES If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address:
Civil Service commission
Room G/8
1 Horse Guards Road
London
SW1A 2HQ
Or by email: info@csc.gov.uk
Cabinet Office Fraud Checks
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant whose details are found to be held on the IFD will be refused employment.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : David Hollands
- Email : david.hollands916@mod.gov.uk
Recruitment team
- Email : DBSCivPers-Resourcingteam3@mod.gov.uk