People (HR) Services Coordinator

Planning Inspectorate

Apply before 11:55 pm on Monday 6th May 2024

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Details

Reference number

350710

Salary

£25,053 - £25,053

Salary and employer pension contributions to be pro-rated to 29.6 hours

A Civil Service Pension with an average employer contribution of 27%

Job grade

Administrative Officer

Contract type

Permanent

Business area

PINS - Corporate Services

Type of role

Administration / Corporate Support
Human Resources

Working pattern

Flexible working, Part-time

Location

Bristol, South West England, BS1 6EH

About the job

Job summary

We are looking for an experienced People (Human Resources HR) Services Coordinator to provide first line People (HR) customer support through coordinating, administering and processing a range of People related activities.

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please see the information pack attached. You can also view our careers page at Civil Service Careers

Job description

You will be details focused, precise and have the ability to effectively prioritise competing demands to ensure that a timely and quality service is provided. You will be open to translating challenges into learning and improvement opportunities.

You will have an understanding of the range of activities provided by a People Operations function and will have experience of providing support within a People (Human Resources HR) function or related environment.

Fundamentally, you will be a team contributor who demonstrates and champions inclusive behaviours, values individuality and positively contributes to the collective goals of the team.

Our work is both cyclical and varied by nature – one week you may be focussed on Payroll processing and checking, the next you may have a mix of contractual changes or pension submissions to process.

Customer contact, predominantly through our HR Service Desk contact portal, will play a big part of your day to day role – taking ownership of queries and resolving, problem solving or escalating these where required.

Team connections are an important element of the People Operations culture. As such you can expect to be working collaboratively with People Unit colleagues to resolve customer queries and enhance the provision of our People services, alongside participating in regular and interactive service wide and/or team meetings or workshops.

For full information on the role and assessment process please refer to the candidate pack attached.

Office Attendance

This role is contractually based at Temple Quay House, Bristol which is currently out of use due to undergoing refurbishment work. In the interim, we have the use of 2 additional office spaces pending refurbishment of Temple Quay House - both in very close proximity to Bristol Temple Meads Railway station. During the period of refurbishment in person attendance is required for a minimum of 1 day per month, however this will increase to at least an average of 1 day per week over the coming months with the potential to increase further post Temple Quay House refurbishment. Please contact us at PINS.Recruitment@planninginspectorate.gov.uk if you would like to discuss our office attendance policy in more detail.

Person specification

Essential Criteria:

Experience of providing administrative and customer focussed support in a People (HR) or related function
Ability to accurately handle and process People and Payroll data and information
Ability to multitask and effectively balance competing priorities
Customer centric approach with the ability to deliver an excellent customer experience
Strong IT skills particularly in the use of excel and People (HR) Information Systems
Ability to communicate effectively with a range of stakeholders, customers and team members through a variety of mediums including; email, virtual and in person meetings, voice calls, messaging/chat functions and letters

Desirable criteria:

Experience of pension administration support
Experience of payroll administration support/processing
Experience of using an HR database or customer care database
Experience of handling sensitive data
Working towards or willing to start working towards a CIPD qualification

Behaviours

We'll assess you against these behaviours during the selection process:

Working Together
Managing a Quality Service
Delivering at Pace
Communicating and Influencing

Benefits

Alongside your salary of £25,053, Planning Inspectorate contributes £6,789 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
A working culture which encourages inclusion and diversity.
25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.
Generous family friendly policies.
Fast and modern IT kit which utilises Windows 10 and Microsoft 365, enabling seamless working from home and collaboration across teams.

For full information see our Benefits information pack.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

Application

Complete the online application form on Civil Service Jobs which requires the following information:

Civil Service Numerical Test: You will need to complete a Civil Service Numerical test. This is an online test and full guidance will be provided in the application. The test is not timed and you will be able to undertake a practice test. If you pass the test you will be invited to complete the rest of your application. Please ensure you allow enough time, before the closing date to complete the test and the rest of your application.
A CV: The CV section is an opportunity for you to detail your career history. It should outline the jobs you have done, the length of time you were employed within each role and a brief description of your role, responsibilities and duties which demonstrate relevance to the role you are applying for against the essential criteria. You must type, or ‘copy and paste’ into the text box called ‘Employment History’ within the online application. You cannot attach a copy of your CV.
A Personal Statement (750 words max): The personal statement allows you to outline your suitability for the role in more depth, expanding on your CV evidence. It is an opportunity for you to provide evidence against the essential criteria listed within the candidate pack on the Person Specification page.

We will assess your application on the evidence you have provided against the Essential Criteria detailed in the Person Specification in the candidate pack.

In the event of a large number of applications, a lead sift may take place. The following point will be used as the lead criteria when shortlisting if this happens, and if you do not meet the minimum standard the rest of your application will not be assessed.

Experience of providing administrative and customer focussed support in a People (HR) or related function

All shortlisted candidates will be advised of the outcome shortly afterwards.

Interview

If you are shortlisted, you will:

Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role
Interviews will be a blend of behaviour, strength and experience questions

Candidates who are successful at shortlist stage will be sent full assessment requirements with their interview invitations.

Other Information

Shortlist Date: w/c 7th May 2024

Interview Date: 29th – 31st May 2024

Interviews are currently being completed remotely using Microsoft Teams. We would like to reassure candidates that the virtual interview will not be recorded (or retained) within the Planning Inspectorate, other than usual interview protocol and in line with the Civil Service jobs Privacy notice.

We encourage all candidates to make themselves familiar with the role and what we will be assessing you against which is detailed in the Person Specification.

The Planning Inspectorate is committed to finding the right person for the job. We recruit using Success Profiles and consider the criteria you will need to demonstrate to be successful for the role, by doing this we are pushing up performance, diversifying our workforce and creating an inclusive culture.

ID and Documents

If specific qualifications/memberships are essential for the role and you are successful, you will be asked to provide accurate scanned or photographed images of the qualifications/memberships that you listed on your application prior to your start date.

We must check that any successful candidates are allowed to work for the Civil Service before we employ them. If successful, you will be asked to do a right to work check using identity document validation technology (IDVT) through the services of an Identity Service Provider (IDSP), Civil Service Jobs. If we are unable to confirm your right to work and through the IDVT we will need to do a manual right to work check using original documents with you in person.

Visa Sponsorship

The Planning Inspectorate cannot offer Visa sponsorship to candidates, we do not hold a Visa sponsorship licence.

Disability Confident Interview scheme

The Civil Service embraces diversity and promotes equal opportunities. We run a Disability Confident Interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

To be considered for an interview under the scheme you must:

have a disability defined by the Equality Act 2010
provide evidence in your application that you meet the minimum criteria in the job description
meet all of the qualifications, skills or experience defined as essential

While we will endeavour to provide you with all the appropriate information, you are the expert on your specific requirements so if you require any adjustments, you should consider the information provided about the assessment process in the candidate pack and then:

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. The earlier and more clearly you tell us what you need and why you need it, the more likely we are to be able to accommodate you in a timely fashion.

All Planning Inspectorate colleagues must meet the baseline personnel security standard (opens in new window). This is a series of basic security checks to confirm identity and employment history.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Becky Newton
Email : PINS.Recruitment@planninginspectorate.gov.uk

Recruitment team

Email : PINS.Recruitment@planninginspectorate.gov.uk

Further information

If you feel your application has not been treated in accordance with the Principles and you wish to make a complaint, you should contact in the first instance: The Vacancy Manager via the Recruitment Team (PINS.Recruitment@planninginspectorate.gov.uk).
If you are not satisfied with the response, you receive you should then contact, Chief People Officer, via the Recruitment Team (PINS.Recruitment@planninginspectorate.gov.uk).