Head of Service Architecture and Tooling - Emergency Services Network
Home Office
Apply before 11:55 pm on Tuesday 14th May 2024
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About the job
Job summary
The Home Office is here to make our country safer. As well as working to reduce crime and enforce the law. We also work to protect the most vulnerable and have a proud history of providing refuge to those who have been displaced or are seeking asylum. Whether it is fighting crime, protecting our borders or combating slavery, the Home Office is at the cutting edge of public policy in this country and our work is some of the most challenging and rewarding in government.
About the Public Safety Group:
The Public Safety Group’s role is to keep the public safe by cutting crime, disrupting the highest harm criminals, protecting the vulnerable and ensuring that our police, fire and rescue services are as efficient and effective as they can be in delivering front line public services.
The people in our Group develop and implement policy, provide funding, and deliver legislation. We make the most of innovation, data, and partnerships to prevent crime, protect the vulnerable, and tackle the highest harm crimes. We work with our partners in law enforcement, establishing governance arrangements at a national, regional and local level.
Job description
This role offers you the opportunity to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public. As the a Head of Service Architecture and Tooling, you will be a key decision maker and liaise with the most senior internal and third party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.
You will lead a matrix team of civil service and contract Service Design and Transition managers. You will design and deliver services that support business needs reusing existing service components where appropriate; that are proportionate and affordable; and span multiple suppliers, components, and support levels. You will lead on the production of comprehensive service designs, incorporating the entire end-to-end eco-system that includes business requirements, wider standards, enterprise services capabilities, and external suppliers and consumers. You will also lead on programmes and projects of work, acting as a subject matter expert and ensuring the design meets user and wider Home Office needs.
Whilst working within the Service Design and Tooling team, you will work closely with Live Services, ESN Service Operations, and the wider ESMCP programme workstreams as well as our suppliers and representatives from the Emergency Services organisations. You will promote a team culture that embodies the Civil Service values and rewards teamwork, client-orientation, delivery focus and technical excellence.
This vacancy is a full-time post. Applications from job share candidates are welcome, however any job offer is subject to a viable job-sharing arrangement being available.
Person specification
Your main day to day responsibilities will be to:
• Lead on the production of service designs which ensure that support for new products and services are comprehensive, efficient and take into account the entire service eco-system.
• Lead on developing and documenting the proposed service design for the integration and implementation of products and services.
• Work with external suppliers and across other areas of ESMCP to ensure that service requirements are included in business cases, project plans and supplier procurements.
• Lead on the production and management of key service artefacts including Service Design Packages and other critical process documentation.
• Exercise strong stakeholder management skills to drive completion of a service design, including brokering decisions and bridging technical and business disputes by weighing up risk, complexity impact and deliverability.
• Lead the evaluation of a new service once it has been introduced, identifying best practices and lessons learned to incorporate into future introduction plans.
• Lead on the creation of detailed plans for the integration of new services into existing capabilities, considering the broader context, strategies, and operating model of the organisation
• Define and help shape best practices and standards within the IT Operations community and ESN/ESMCP teams.
• Support continual service improvement activities seeking ways to improve processes, looking to modernise tooling, and automating where possible.
• Lead on the production and maintenance of a transition pipeline for the proposed products and services, highlighting key demands on the team, and providing meaningful pipeline data.
• Forecast the required resourcing for the transition pipeline and allocating resources accordingly.
• Manage a small team of Service Design; Transition; Project Managers and Business Analysts to complete service design and transition activities.
You will also be expected to carry out the following day to day activities:
• Demonstrating leadership qualities by mentoring and line managing members of the Service Management community, supporting them to perform to their full potential and driving succession planning.
• Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
• Building effective partnerships across the technology organisation to share best practice.
• Representing customers in Service Readiness reviews and assessments.
• Participating, contributing to and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Note: The post-holder may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence, and training.
Essential Criteria
You’ll have a demonstrable passion for Service Management, with the following skills or extensive experience in:
• Evidencing strong process, technical and team leadership skills, with a passion for delivering leading edge designs and inspiring a culture of technical excellence and innovative solution design.
• Navigating the complex landscapes of technologies, 3rd party suppliers (driving the procurement process), internal and cross-government teams.
• Managing and delivering complex service solutions within time, cost, and quality targets, ensuring solutions are robust, resilient, and appropriately implemented, tested, and documented.
• Defining standards, owning, and contributing to the technical roadmap and strategies.
• Anticipating and advising on future technology changes that present opportunities for the product or service
• Communicating clearly in a language which meets the needs of different users and stakeholders through selecting the appropriate channels and formats, and managing expectations whilst adapting to stakeholders’ reactions with flexibility
• Demonstrating a flexible and pragmatic approach to accommodate the demand of each project accordingly whether using DevOps, agile or waterfall delivery model.
The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role:
Strategy and Architecture:
• Advice and Guidance
o Methods and Tools (METL) – level 4
Change and Transformation:
• Change Implementation
o Project Management (PRMG) – level 4
• Change Analysis
o Business Situation Analysis (BUSA – level 5
Delivery and Operation:
• Service Management
o Service Acceptance (SEAC) – level 4
• Technology Management
o Technology Service Management (ITMG) – level 5
Relationships and Engagement:
• Stakeholder Management
o Stakeholder Relationship Management (RLMT) – level 4
Qualifications
• ITIL foundation
• Relevant project/programme management qualifications (Agile/Prince 2/DevOps/SIAM/Lean) or a willingness to acquire them.
Desirable Criteria
• Identifying process improvements and defining best practice, inspiring teams to follow this.
• Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model.
• Managing the employee lifecycle from identifying new roles to employee exit.
• Understanding of ITIL functions and methodologies
Qualifications
• ITIL Expert
Qualifications
• Relevant project/programme management qualifications (Agile/Prince 2/DevOps/SIAM/Lean) or a willingness to acquire them
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
- Service Design and Transition
- Service Management
- Tooling and Asset Management
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process candidates will be required to submit a CV and Statement of Suitability (of no more than 1250 words) that is aligned to the Essential Criteria as set out in the job advertisement. The sift will be held on the Statement of suitability.
Further details around what this will entail are listed on the application form.
Your CV should consist of your career history, including any key achievements in each role. Your CV will not be scored, but instead will be used to provide further context on your personal statement, and support conversations at interview.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants
Successful candidates shortlisted for interview will be tested on all behaviours outlined in the job advertisement
In addition, candidates will be tested on the technical skills listed in the job advert that are reflective of the Home Office DDaT Profession Skills and Competency Model. The technical skills will be tested against the industry standard - SFIA 8 — English (sfia-online.org)
The following technical skills will be tested at interview with a 10 min pre-assigned presentation:
- Service Design and Transition
- Service Management
- Tooling and Asset Management
Sift and Interview Dates
The sift will take place week commencing 22nd May 2024
Interviews will take place week commencing 11th June 2024
This interview will be conducted on site at 2 Rivergate Bristol and Clive House London. Full details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
A location-based reserve list may be held for a period up to 12 months from which further appointments may be made.
We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process.
The successful candidate will be required to hold or be willing to secure Security Check clearance.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : HORC Campaign Team
- Email : horccampaignteamhsgpsgandmbg@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
