Senior ServiceNow Developer
Department for Work and Pensions
Apply before 11:55 pm on Monday 27th May 2024
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About the job
Job summary
Do you thrive in a challenging environment and actively seek solutions?
Can you motivate a team to deliver a quality service and drive improvements?
If this sounds like you, we'd love to hear from you!
You will join a team within DWP working on the largest government installation of ServiceNow within Europe.
You will be responsible for ensuring the development meets standards and requirements within ServiceNow across multiple feature teams, acting as an initial point of contact for technical guidance within the team(s).
Our product delivery unit is driven by the desire to enable our colleague’s interactions with the digital environment to be as seamless and painless as possible, minimising the friction in the primary purpose of the department, supporting 20 million people every day to help them to find work and save for their future.
The platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere.
Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details.
Job description
As a Senior ServiceNow Developer, you will be responsible for ensuring development, within the feature team(s) you are responsible for, meets both the stated requirements and the acceptable standards defined within the PDU.
You will provide technical guidance and escalation for developers and other members of the feature team(s)
You will work within, and contribute to, the overall Software Development Lifecycle Process as part of a delivery team focused on one or more products, providing specialist technical support and assistance to feature teams and projects ensuring definition and delivery of requisite functional requirements to roadmap developments.
You will be responsible for ensuring performant and secure configuration of the products within your feature team(s).
As a Senior ServiceNow Developer you will be responsible for ensuring the following activities are carried out:
- Deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap.
- Complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales.
- Manage the technical progression of more junior developers within your reporting line.
- Perform technical reviews of other developers work and provide any required guidance.
- Line management of developers outside of your feature team(s).
- Creating and maintaining documentation.
- Working to the Delivery Manager you will be an intrinsic part of the ServiceNow Product Delivery Unit, working alongside other members of the feature team and DWP internal teams and end user communities.
Person specification
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
- Demonstrate a significant understanding of the ServiceNow platform from a development perspective.
- Have significant experience of IT Infrastructure services or applications within a large-scale organisation in any of build, operate or engineering contexts.
- Significant experience of delivering solutions within an agile framework.
- Significant experience of troubleshooting and resolving complex issue across an enterprise tooling infrastructure, individually or as part of a team.
- Demonstrate experience of effectively communicating at different levels, across multifunctional teams and areas.
- Significant leadership and mentoring skills in order to build capability of self and others.
If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk.
Benefits
• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Pay for this role is from £52,412 to £63,517.
The maximum salary for the grade is £63,517, however a Digital Allowance of up to £9,636 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Location
Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed
Hybrid Working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
HASSRA
DWP colleagues will have the opportunity to join HASSRA, a vibrant and successful organisation that provides a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). It also has an important part to play in helping us achieve a healthy work-life balance and wellbeing in the workplace.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 1250 words. Further details around what this will entail are listed on the application form.
When giving details in your employment history and personal statement you should highlight your experience in line with Essential Criteria listed in the Person Specification.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
You will receive one combined score for both your Employment History/CV and Personal Statement, which will be provided in your Personal Statement score.
Important Information
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the Essential Criteria listed in the Person Specification.
As part of the interview, you will be asked to do a technical test. The technical test will be a series of questions with visuals to assess the candidate's knowledge and understanding of the technical fundamentals of the ServiceNow platform.
Sift and interview dates to be confirmed.
Offers of employment:
Following the interview stage, should you not reach the required standard for the advertised Grade 7 role, we may be able to offer you a role which would be a grade below the advertised post under our “Near Miss” process. Any candidates falling into this category will be contacted once the interview results have been released.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Security Clearance Requirement
You must meet the security requirements before you can be appointed. The level of security needed is security check.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
NSV
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Richie Hanley
- Email : richard.hanley@dwp.gov.uk
Recruitment team
- Email : digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
