Case Progression Support Officer - Immigration Enforcement
Home Office
Apply before 11:55 pm on Monday 6th May 2024
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About the job
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Job description
Do you meet the key eligibility criteria?
In order to be eligible, you MUST meet ALL the following criteria.
- I will be able to provide all the ID documents required to complete my pre-employment screening and security clearance.
Interventions, Sanctions and Compliance (ISC) is part of Immigration Enforcement and is responsible for implementing, overseeing, and operating some of the measures designed to restrict ineligible migrants from accessing benefits and services. Its aim is to encourage compliance with the immigration rules, a critical component of the overall enforcement effort is to tackle illegal migration through a series of legislative and non-legislative measures, built on a framework of compliance, deterrence and data-sharing, underpinned by safeguards, which strengthen eligibility checks on migrant access to work, benefits and services.
The Civil Penalty Compliance Team (CPCT) sits within ISC and issues civil penalties to employers found to be employing individuals without permission to work and landlords renting private sector accommodation to individuals without permission to rent in the UK. The team also manages appeal cases and has oversight of the subsequent debt recovery processes relating to unpaid civil penalties.
This is an exciting opportunity to develop and embed a wide range of skills, in a job where you can make a real difference. We will give you full and comprehensive training which will enable you to carry out this worthwhile and varied role. You will work as part of our Workflow team, providing support to our Casework areas to progress civil penalty cases, including appeal and debt cases.
Your day-to-day work is likely to include (but is not limited to):
- Utilising strong decision making and analytical skills when assessing information gathered from a variety of sources, including local authorities and other government departments, to identify persons or entities, e.g. limited companies, potentially liable for civil penalties.
- Liaising confidently with Home Office colleagues to request further information on cases.
- Being able to work at pace, when managing correspondence received in inboxes or by post and either responding to the correspondence or referring it on to appropriate people to handle.
- Using strong organisational and accuracy skills to process civil penalties on our Casework and financial system.
Please note that due to the nature of the role these positions are offered on a full time basis only.
Person specification
Key responsibilities include, but are not limited to:
- Assisting in casework progression.
- Gathering and filtering information from a wide variety of sources.
- Analysing and interpreting information to make effective decisions.
- Recording information on Home Office databases.
- Dealing with correspondence quickly and appropriately.
Essential Criteria
You must be able to demonstrate:
- Flexibility and adaptability to changing business needs.
- The ability to tackle varied tasks and balance different demands whilst delivering at pace.
- Confidence with IT systems and have the ability to quickly learn to use new or different IT platforms.
- A strong attention to detail and skills for data entry onto databases and spreadsheets.
- Good communication skills, both written and verbal.
- Strong team working skills.
- The ability to learn quickly and swiftly develop an understanding of their work.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process, you will be asked to complete:
- A Statement of Suitability (personal statement) (Max Word Limit: 750).
Further details around what this will entail are listed on the application form.
Please note your Statement of Suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
The sift will be held on the statement of suitability (personal statement).
If you are successful at sift stage, you will be invited to an interview which will consist of strength-based questions.
Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength-based questions click here
Problems during the application process
If you experience accessibility problems with any attachments on this advert, or you think you’ve made a mistake on an initial application (e.g. you have ticked the incorrect eligibility box), please contact hocandidates.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we may not be able to reopen your application.
Please note, we cannot make amendments to any part of the application.
Please use the following in the subject line in your email if you need to get in contact with us about your initial application “Please re-open my application – Vacancy ref 350194 Closing date 06/05/2024.
Tie break decisions
The strengths being assessed will be ranked in order of importance to enable us to differentiate between candidates with tied interview scores.
Sift and Interview dates
Sift is expected to take place week commencing 6th May 2024.
Interviews are expected to take place week commencing 27th May 2024.
We will try to meet the dates set out in the advert, however on occasions these dates may change.
Interviews will be face-to-face in Manchester. Further details will be provided ahead of interview.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
Reserve List
Where a competition identifies more appointable candidates than there are available vacancies, a reserve list may be held for up to 12 months.
Whilst on a reserve list we may offer you an alternative similar role in the Home Office. Should you reject an alternative role, you will remain on the reserve list for the role you applied for. If you accept an alternative role, you will be withdrawn from the reserve list.
Please note there are no guarantees that further vacancies will arise in the locations you originally applied for before your time on the reserve list expires.
Candidates Please Note:
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e.: outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.
Flexible working
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).
During training it is expected that successful candidates will attend the office/other work location as specified in the advert at all times.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : HORCCampaignTeamIE@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
