Operational Support Team Officer
Valuation Office Agency
Apply before 11:55 pm on Monday 20th May 2024
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Operational Delivery
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About the job
Job summary
Job description
Operational Support Team Officer – Role Overview
An opportunity has arisen for an Administrative Officer to join the Operational Support Team within the District Valuer Services business area. This role is fast paced and underpins the delivery of our casework to Government Clients. This is an excellent opportunity to get a sound grounding in administration while working in a friendly supportive team.
Operational Support Team Officer – Key responsibilities
- Create case files within a digital filing system and accurately compile case documents.
- Audit and close cases in line with written processes.
- Maintain and update various databases and spreadsheets.
- Support internal and external customers and clients to access our services.
- Send and receive written and verbal communication.
- Work as part of a team to meet changing targets and priorities.
- Support managers to improve work processes.
Person specification
We are looking for a motivated individual who is customer focused and able to work collaboratively in a team. The successful candidate will be able to communicate effectively and engage with both internal and external stakeholders. With a flexible attitude and a willingness to learn, they will be able to prioritise competing work demands when working in a busy operational team environment.
Essential Criteria
- Good written and verbal communication skills.
- Have good IT and keyboard skills.
- Customer focused with good customer service skills.
- Good organisation and planning skills to work across a range of duties.
- The ability to work collaboratively with others to achieve team goals and objectives.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Making Effective Decisions
Benefits
Learning and development tailored to your role.
An environment with flexible working options.
Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.
Employee Assistance Programme offering comprehensive wellbeing support.
To learn more about the extensive benefits we can offer you as a VOA employee please download our Benefits Booklet:
Things you need to know
Selection process details
If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following:
After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 20 May 2024. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
The behaviour examples as listed above, maximum 250 words per behaviour.
Sift - 22 May 2024 Please note this date is provisional and may be subject to change.
We will assess you on the Verbal Test and your Behaviour example - Making Effective Decisions.
Interviews - 12 June 2024 Please note this date is provisional and may be subject to change. This will be confirmed should you be invited to interview.
Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview.
We will assess you on the Behaviours listed in the job description , Strengths and Experience.
Your experience will be assessed with a question based on IT Skills.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
Application Hints and Tips
For more information on Success Profiles, tips on how to write a successful application and find out more about what’s involved in the application process please visit About the application process , Civil Service Careers (civil-service-careers.gov.uk)
Further Information
Any move to VOA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
The VOA is an office-based organisation that supports flexible working. By default, everyone in the VOA is a hybrid worker with options to work in the office, at home or out and about, depending on the work they’re doing that day and where it’s best done.
VOA employees only: If you are currently in receipt of DTA as a result of a VOA office closure/restructure and it is agreed for you to take up this role in your current location, you may continue to receive DTA for the remainder of the period you can claim for. Please check with the Vacancy Holder on preferred locations for this role before you apply.
Pre-employment Checks
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
If you would require a Certificate of Sponsorship from the VOA to undertake this role, please contact resourcingteam@voa.gov.uk before submitting your application.
Reasonable Adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, please click here for more information:
Reasonable Adjustments , Civil Service Careers (civil-service-careers.gov.uk) and contact voarecruitment.grs@cabinetoffice.gov.uk as soon as possible.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process.
Terms & Conditions
Voluntary terms apply.
Reserve Lists
If we have more successful candidates than available vacancies, we will hold a 6-month reserve list as standard.
During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.
Applying
All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email voarecruitment.grs@cabinetoffice.gov.uk
Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.
Please note that late applications will not be accepted.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
New entrants are expected to join on the minimum of the pay band.
Concerns/Complaints
The Valuation Office Agency’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address: resourcingteam@voa.gov.uk
If you are not content with the outcome of your complaint you have the right to complain to the Civil Service Commissioners.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Sam Jackson
- Email : sam.jackson@voa.gov.uk
Recruitment team
- Email : VOARecruitment.grs@cabinetoffice.gov.uk
