Lead Application Operations Engineer
Department for Work and Pensions
Apply before 11:55 pm on Sunday 5th May 2024
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Information Technology
Knowledge and Information Management
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About the job
Job summary
Are you experienced in live service IT Service Management?
Do you want to help shape an emerging function in one of UK government’s largest IT environments?
Do you pride yourself in having the technical ability to fix complex issues and continuously improve systems?
The primary role of Centralised Application Support Services (CASS) is to provide application operations which deliver continuity of service for our users across DWP Digital services.
As a Lead Application Operations Engineer, you will be:
• Managing a team of Application Operations Engineers to ensure services are maintained, and continuously improved.
• Working collaboratively with teams across Digital Group to ensure smooth running of operational processes.
• Promoting IT Service Management best practice, to deliver value for our stakeholders.
As a member of CASS’s extended leadership team, this role provides the opportunity to shape the future direction of the function.
From time to time, you may also be required to support your applications out of hours (overnight and weekends) through a scheduled on-call rota.
If this is something that interests you, apply today.
Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details.
Job description
As a Lead Application Operations Engineer, you will manage a team of Application Operations Engineers and be accountable for the support of a portfolio of applications from a technical and IT Service Management perspective. The duties include:
• Providing accountability across incident, change and problem management ensuring that objectives are met and effectively lead the implementation on any lessons learnt.
• Providing technical expertise combined with leadership to ensure service issues are rectified and new project progress effectively.
• Being the focal point for customer queries and leading the discussions around the future roadmap of services.
• Effectively manage stakeholder relationships across technical and non-technical teams, in order to establish long term collaborative networks across functions.
• Utilise knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate, upskill and communicate fellow team members. This should ensure ITSM best practice is applied across your assigned team and the wider function.
• Promote automation, service improvements and the removal of repetitive manual tasks.
• Champion the right culture, values, and behaviours.
Person specification
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
• Previous Service Management experience, including understanding and exposure of the ITIL Service Management Framework to deliver a quality service to end-users.
• Previous experience of operating in a senior leadership role, providing task management to teams which carry out full range of Service Management duties and building strong relationships with a diverse range of stakeholders and services.
• Holds strong technical ability on a range of technologies and systems resulting in improvements to services. Including the sharing of best practice and implementation of improvements across multiple teams.
If you would like to learn more about the role, please contact Caicy.sandford1@dwp.gov.uk.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
- Working Together
Benefits
• An employer pension contribution of up to 28.97% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Pay for this role is from £52,412 to £63,517.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Location
Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed
Hybrid Working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 750 words. Further details on what this will entail are listed on the application form.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria listed in the Person Specification.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important Information
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours:
• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service
• Working Together
You will be asked to do a (5 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview.
Interviews will take place from mid-May 2024. Interview dates to be confirmed.
To help you prepare and settle into the interview you will be sent the interview questions in advance of the interview, at least 5 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience and abilities. You could be asked further probing questions if their response is deemed to require further information to determine suitability for the role.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 3 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
NSV
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Security Clearance Requirement
You must meet the security requirements before you can be appointed. The level of security needed is security check.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Caicy Sandford
- Email : Caicy.sandford@dwp.gov.uk
Recruitment team
- Email : digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
