Performance Analyst
Home Office
Apply before 11:55 pm on Tuesday 30th April 2024
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About the job
Job summary
Part of the Home Office Analysis & Insight directorate, the Performance Reporting & Analysis Unit (PRAU) provides reporting and analysis of performance for the Migration & Borders Mission and associated operational Capabilities. We support Ministers, the Executive Committee, Policy and Operational leads and other analytical functions with the management information (MI) that they need, as well as producing data for publication and other forms of external release. The Unit also provides advice and support to others in the Department on how to make best use of performance information and is leading on the transformation of MI systems and capabilities.
PRAU is geographically spread across four primary locations (London, Liverpool, and Sheffield and Croydon), with most staff working in line with the Department’s hybrid working arrangements which would see the post holder spend up to 60% of their week in the office, with the remainder working from home. Candidates will need to agree a base location of either Croydon, Sheffield or Liverpool with a requirement for periodic attendance at other Home Office locations.
This post provides an opportunity to work in a fast-paced environment, which is inclusive by instinct, engaging with projects that work across the department to understand and deliver reporting requirements both short and long term, and provides an opportunity to understand first-hand how the different parts of the Home Office, and external bodies use and interact with key performance information. In addition, PRAU along with other areas of the Home Office, are going through a significant and exciting transformation to provide an enhanced MI service to the Department. The transformation encompasses technology and process, meaning that the role will require a degree of flexibility to deliver innovative activities to support and endorse the transformation, in addition to the responsibilities outlined below.
Job description
These posts provide an opportunity to work in a fast-paced environment, engaging with projects that work across the department to understand and deliver reporting requirements both short and long term, and provides opportunity to understand first-hand how the different parts of the Home Office, and external bodies use and interact with key performance information. The job holder will hold several responsibilities, including delivery of regular and ad-hoc business reporting requirements, as well as playing a key role in embedding new technologies and shaping the future delivery of MI services.
Successful candidates may be posted to either customer or Mission facing teams. Customer facing analysts will work closely with a specific operational area. They will need to develop an in depth understanding of their specific business area, in order to ensure that business processes are reflected in the data of new or changed reports. They will have or need to develop business analysis skills in order to capture business requirements and translate them into actionable work. They will also play a critical role in the shaping, design, and development of new reports. If joining a Mission-led team, you will support the Second Permanent Secretary and Directors-General across the M&B Mission in managing its performance and accounting for the performance of the Mission to third parties (e.g. Cabinet Office, HM Treasury and No10’s Delivery Unit). As such, your work will be visible at senior levels within the Department, and you will gain a strategic perspective across the whole of the M&B Mission and its activities.
These roles are open on a full-time and part-time basis, with a minimum of 4 days per week (0.8 fte) due to business needs.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).
Person specification
Main responsibilities include but not limited to:
• Build and maintain strong, constructive relationships with relevant team leaders and staff throughout PRAU.
• Build and maintain strong, constructive relationships with colleagues in other areas of the Home Office; primarily Border Force, UKVI, and Immigration Enforcement operational leads.
• Develop a good working knowledge of the borders and immigration system.
• Lead or support on work to transition the unit’s work as new technologies become available.
• Has a passion for data and technology. Enjoys getting to grips, in both overview and detail, with large operational datasets.
• Can see the opportunity and conveys enthusiasm for the potential of new technology to make improvements in business performance.
• Demonstrates excellence in customer service, working well in a fast-paced environment and proactively managing demand for services.
• Can manage multiple tasks and issues simultaneously, effectively prioritising and resolving them.
• Upholds high-quality standards, paying attention to detail in the deliverables that they are responsible for.
• Proactively reviews outputs they or others develop to identify continuous improvement opportunities.
• Some roles will also include ensuring the publication of a high quality, relevant quarterly release of transparency data on the performance of the Mission, working with data providers from across PRAU and in other areas.
Essential criteria
• Strong numerical skills and experience of working with data, including extracting, analysing and manipulating data.
• Experience of working with Microsoft Excel.
• Ability to work methodically to tight timescales whilst maintaining accuracy.
• Can take ownership of making developments and amendments to customer products and is able to use initiative when necessary.
• Excellent organisational skills, a good planner and manager of own work, and able to use initiative when necessary.
• Ability to communicate clearly and concisely through written reports and verbal presentations.
• Strong team player, demonstrating professionalism at all times, and always looking for ways to improve how things are done.
• Able to maintain performance when under pressure and remain focused even when things don’t go smoothly.
Desirable criteria
• Experience in data visualisation and dashboard design, particularly using Microsoft PowerBI.
• Experience in one or more of the following: Advanced MS Excel, MS Access, SQL, programming in Visual Basic for Applications (VBA).
• Experience understanding and translating business rules and data catalogues for reports.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Developing Self and Others
- Changing and Improving
- Working Together
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
After submission of the first stage of your application you will be invited to complete the 'Civil Service Numerical Test'.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 30th April 2024. If you fail to complete the online test before the deadline, your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
Candidates who pass the test will then have until 23:55 on 30th April 2024 to submit their full application where the sift will take place on the Statement of Suitability and the lead behaviour Managing a Quality Service. CV's will not be scored.
If your full application has not been submitted by 23:55 on 30th April 2024, it will not be considered.
As part of the application process, you will be asked to complete:
- CV detailing job history/qualifications/skills
- Statement of Suitability (Personal Statement) (maximum 750 words)
- Provide evidence of the behaviour 'Delivering at Pace' (250 words maximum)
Further details around what this will entail are listed on the application form.
The Statement of Suitability (Personal Statement) should be aligned to demonstrate your skills and experience for the role and how you meet the Essential Criteria as detailed in the job description.
Your CV should consist of your career history, including any key achievements in each role.
Your CV will not be scored, but instead will be used to provide further context on your personal statement, and support conversations at interview.
The Personal Statement will be marked first for all candidates. Candidates who meet the minimum pass score for the Personal Statement, will then go on to have all their behaviour scored and will receive sift scores for both elements.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of experienced based questions and behaviour-based questions.
Sift and Interview Dates
The sift will take place week commencing 29th April 2024.
Interviews will take place week commencing 13th May 2024.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Interviews will take place remotely. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams
It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further details and instructions will be provided closer to the scheduled interview.
Further information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
A reserve list of successful candidates will be held for a period of 12 months. Selection will be in Merit Order by Location to fill the same role or similar roles with closely matching essential criteria and Success Profile elements without further assessment.
Please ensure your profile on the CS Jobs portal is up to date and reflects your current status as a Civil Servant Inaccurate or out of date details will impact the onboarding process and may delay your start date if you’re successful.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : horccampaignteamcorporateenablers@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
