Regional Property Operations Manager
Home Office
Apply before 11:55 pm on Wednesday 8th May 2024
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About the job
Job summary
This is an exciting opportunity to Join The Home Office Property Services (HOPS) team who are responsible for providing expert services for the Home Office estate.
We are a high performing, customer service focussed Facilities Management Team who is responsible for delivery of facilities management, contract management, project management and technical and health & safety services to the Estates Directorate property portfolio. The breadth of services and diversity of the property portfolio ensure the working day is filled with new leadership challenges and interesting facilities management service delivery activities. This role supports the Home Office properties, however the portfolio to be managed and the account focus can change in line with operational requirements providing excellent personal development opportunities.
Due to the busy nature of this role, the successful candidate will be required to work full time hours and candidates should take this into consideration when submitting their application.
In line with HO Hybrid Working policy and where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).
Job description
The Regional Property Operations Manager is responsible for:
• Delivering in line with departmental and Government estate strategies (including the Strategic Asset Management Plan and Government Estate Strategy) whilst ensuring operational, project and customer management services are provided efficiently and effectively within their team.
• Management and maintenance of various complex customer and stakeholder relationships, issue resolution, operational compliance oversight and service delivery strategic alignment.
• Leading a team of Area Property Operations Managers (APOMS’s) and Property Operations Manager (POM’s). They provide operational support by acting as a senior point of escalation as well as supporting personal and professional development.
• Accountable for their team budget and report directly to the Head of FM.
If this sounds like the job for you then we look forward to your application and we would be pleased to have you as part of our team.
Person specification
Duties and Responsibilities:
Service Management: Work closely with the Head of FM to strategically lead APOMS and POM’S within your team in the efficient and effective provision of hard and soft services, reactive and planned maintenance and projects for your portfolio.
• Ensure that all services deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime.
• Ensure that outputs comply with risk management strategies and routinely identify and manage risks to resolution.
• Liaise with the integrator, FM supply chain and other Estates teams to proactively understand and resolve issues across the portfolio, facilitating improvements and proposing contractual changes where necessary.
• Facilitate the coordination of priorities from varying stakeholders to gain a better understanding of the landscape surrounding plans and activities.
• Act as senior point of escalation within the team for all service delivery issues, including requests for additional spend, elective new works and changes to scope or specification, managing to resolution or escalating where necessary.
• Ensure you and your team understand your assets to allow you to provide better and more specific customer service.
• Visit sites when required, particularly to follow up on escalations and performance issues.
• Satisfy legislative and statutory requirements through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs.
• Ensure that you and the team follow fire risk assessment procedures.
• Work with the technical team and MI and reporting staff to enable audit, assurance and validation of service delivery.
Customer Management: Work with the Head of FM to develop and maintain strong relationships with senior customers.
• Act as the client’s secondary point of contact and attend client governance meetings representing the department or supporting the Head of FM.
• Co-ordinate plans and activities so that they reflect the wider strategic priorities and needs of clients.
• Act as senior point of escalation within the team for supplier issues and complaints, managing to resolution or escalating to the Head of FM where necessary.
• Encourage, recognise and share innovative ideas and improvements from customers and other stakeholders.
Supplier Management: Oversee operational supplier monitoring and management within the team.
• Develop strong relationships with suppliers & support AFM's and FM's with supplier relationship management.
• Oversee engagement with the supply chain within the team to ensure that contracts provide satisfactory delivery and drive value for money in accordance with business targets.
• Liaise regularly with the integrator & FM supply chain to understand, scrutinise and maintain/ improve performance of supply chain and participate in supplier performance meetings.
• Act as senior point of escalation within the team for all supplier issues, managing to resolution or escalating to the SOM where necessary.
• Oversee service level governance of suppliers.
• Encourage, recognise and share innovative ideas and improvements from both suppliers and other stakeholders.
People & Resource Management: Act as a key member of the FM operational leadership team & take accountability for all delegated spend.
• Line Manage APOM’S and POM’s within your team, coordinating development plans and monitoring progress.
• Independently monitor your progress and work towards fulfilling objectives within your own development plan.
• Ensure that all team members are fully compliant with mandatory learning, competencies and skills & behaviours required to discharge their role.
• Ensure that the team effectively manages all delegated spend within agreed internal governance procedures.
• Ensure the implementation.
Essential criteria
You should have strong experience in property and FM disciplines and be able to demonstrate compliance with statutory, regulatory and professional requirements in previous roles.
You should have experience in:
• Strategically leading a customer facing FM Team
• People management including mentoring, motivating and development
• Asset management, maintenance and contract & supplier management
• High-level management of key suppliers, particularly with handling escalated issues and risks and engaging in key decision-making
• Managing complex customer relationships and stakeholder liaison
• Managing multi-project programmes of maintenance or capital investment
• Full UK Driving License
Desirable criteria
Experience with project management processes is highly desirable.
Qualifications & Knowledge
You should hold, be working towards or have equivalent experience to:
• an appropriate professional qualification, e.g. IWFM Level 6, RICS, IET, BIFM, CIBSE
• a NEBOSH qualification
It is highly desirable to hold, be working towards or have equivalent experience to:
• a project/programme management qualification, e.g. PRINCE 2
You should have suitable technical compliance training, e.g. L8, HV/LV.
Membership of the GPP is highly desirable.
Government Property Profession (GPP) Technical Skills
The GPP Framework is aimed at staff working in property or property-related roles and consider property to be their career anchor profession. This usually encompasses posts where professional qualifications and experience are directly relevant to the work being undertaken. However, it is also applicable to those who are currently not qualified property practitioners but wish to make this their profession of choice. Those with a property background at any level are encouraged to register with the GPP, which exists to support property practitioners at all levels. Details of the GPP Career Framework can be found at https://www.gov.uk/government/publications/the-government-property-profession-career-framework--2
This role falls under Facilities Management, Senior Practitioner and some or all of the following Technical Skills will be tested during the selection process:
• Contract Management and Partnership – Level 4
• Customer Focus – Level 4
• Application of Knowledge and Expertise – Level 4
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Communicating and Influencing
- Leadership
- Managing a Quality Service
- Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- • Contract Management and Partnership – Level 4
- • Customer Focus – Level 4
- • Application of Knowledge and Expertise – Level 4
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process, you will be asked to complete:
• A CV detailing job history/qualifications/ skills
• A statement of suitability (personal statement) (maximum 1000 words)
• Provide evidence of the behaviour Delivering at Pace (250 words maximum)
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
Your CV should consist of your career history, qualification including any key achievements in each role. Your CV will not be scored, but instead will be used to provide further context on your personal statement, and support conversations at interview.
The sift will be held on the behaviour Delivering at Pace and the statement of suitability (personal statement).
However, if a large number of applications are received, the sift will be conducted on the statement of suitability (personal statement) only.
If you are successful at sift stage, you will be invited to an interview which will be behaviour-based questions and technical skills based questions.
Sift and Interview Dates
Sift is expected to take place week commencing 10th May 2024.
Interviews are expected to take place from week commencing 20th May 2024.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Interviews will take place remotely. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams
It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further details and instructions will be provided closer to the scheduled interview.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
A reserve list may be held for a period up to 12 months from which further appointment may be made.
We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process.
The successful candidates will be required to hold or be willing to secure Counter Terrorist Check.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : horccampaignteamcorporateenablers@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
