HMRC Compliance Caseworker 362R
HM Revenue and Customs
Apply before 11:30 am on Thursday 9th May 2024
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About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
HMRC is the UK’s Tax Authority, and the Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.
You will be asked to select your preferred location at the end of your application. You will only be considered for the location you select from the menu. Any free text responses will not be considered.
Please ensure you read our information on taking leave and working hours within this advert.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
As a Compliance Caseworker you’ll use your natural curiosity and investigatory skills to ensure that the right taxes have been paid. This will include analysing income and spending and working directly with a wide range of customers to understand their financial situations and how much tax they should be paying. Where necessary, you’ll educate the customer and ensure that they understand what they need to do in the future to ensure that they pay the right amount of tax.
This role is varied and includes a mix of desk-based investigation as well as visiting taxpayers’ premises. This could include offices, warehouses, pubs, banks, licensed gambling premises or anywhere a business operates from. You might need to stay away overnight in some cases.
Once you’ve completed your training you will be asked to work in any of our tax specialisms and although there are differences, the core of each role includes:
- Analysing financial transactions such as income and expenditure.
- Investigating information provided by our customers, and other people, to understand how much tax they should be paying.
- Understanding how tax legislation applies to financial transactions.
- Effectively working several compliance checks at any one time.
- Communicating directly with customers.
- Resolving disputes effectively and in a way that aligns with HMRC’s Customer Charter and Compliance Professional Standards.
To become the world’s most trusted tax authority we must continue to have high standards. We strive to put our customers at the heart of what we do by treating them fairly, being responsive, getting things right and being aware of their situations.
You can find out more about what it’s like being a Compliance Caseworker on our Civil Service Careers website. We also have a video where Rachel talks about her role as a compliance caseworker.
We’ll be hosting virtual question and answer sessions where you can find out more about the application process, and what it's like to work as a Compliance Caseworker at HMRC.
There are 2 available sessions, which will take place on
Thursday 2nd May from 12pm to 1pm and Tuesday 7th May from 1pm to 2pm.
Visit Compliance Caseworker virtual sessions to book your place.
Working arrangements
Our Compliance Caseworkers can work between 7am and 8pm from Monday to Saturday, up to 37 hours each week.
To provide you with the best experience, we restrict training and onboarding programme interruptions. This means that we expect our caseworkers to contribute to the full-time programme of 12 weeks. Therefore, you need to be able to commit to working full time for the first 12 weeks of the programme.
After the mandatory full time period of 12 weeks, you will remain in the Central Training Unit (CTU) for a further 6 months. If requested, part time and alternative working arrangements will be considered, working a minimum of 22 hours per week is required.
All HMRC colleagues and trainees work across a hybrid working week and are expected to attend a HMRC office location for a minimum of 60% of your working time.
Training
We can only offer one cohort start date which candidates must be able to commit to.
We understand that the tax system can be complex, and we want to ensure our people can offer the best service to our customers. There is an expectation that you will complete the full training programme within 18 months. During this time, we may not permit you to apply for other roles on a level basis. In exceptional circumstances, the programme duration may be extended, but it must be successfully completed in a maximum time of 30 months. We will support you to reach the required standard of the training programme. Should you fail to reach that standard we will use existing standard policies for managing poor performance where required, that may result in you leaving the programme.
There are learning activities scheduled throughout your training journey that are fixed and candidates must attend.
Annual Leave
During the first full 2 weeks of training, we will unfortunately be unable to honour leave. Any further annual leave after this is at our discretion.
Person specification
You’ll need to be able to demonstrate:
- Analytical skills.
- Verbal and written communication skills.
- Numerical skills.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
To help you prepare, below is a rundown of what to expect during the selection process:
Application form
Caseworker skills test
Civil Service Situational Judgement Test
Civil Service Numerical Test
Virtual in-tray exercise
Pre-recorded video interview
After submission of the first stage of your application you will be invited to complete a number of tests. If you successfully pass the tests, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 9th May 2024 11.30am. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
We reserve the right to raise the score required at any stage of the process to manage numbers.
Interview dates to be confirmed.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 351384 & vacancy closing date 9th May 2024’
To check that you are eligible to apply for this role, Please review the eligibility information before submitting your application .
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
● Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC and want everyone to feel valued and supported to achieve their potential.
Click here for more information on how we make this happen.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
New entrants will join on the minimum of the pay band. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Volume Recruitment Team
- Email : compliancegrouprecruitmentqueries@hmrc.gov.uk
Recruitment team
- Email : ubsrecruitmentexcellence@hmrc.gov.uk
Further information
