Lead Service Design and Transition Manager
Home Office
Apply before 11:55 pm on Friday 3rd May 2024
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Information Technology
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
The Home Office is here to make our country safer. As well as working to reduce crime and enforce the law. We also work to protect the most vulnerable and have a proud history of providing refuge to those who have been displaced or are seeking asylum. Whether it is fighting crime, protecting our borders or combating slavery, the Home Office is at the cutting edge of public policy in this country and our work is some of the most challenging and rewarding in government.
About the Public Safety Group:
The Public Safety Group’s role is to keep the public safe by cutting crime, disrupting the highest harm criminals, protecting the vulnerable and ensuring that our police, fire and rescue services are as efficient and effective as they can be in delivering front line public services.
The people in our Group develop and implement policy, provide funding, and deliver legislation. We make the most of innovation, data, and partnerships to prevent crime, protect the vulnerable, and tackle the highest harm crimes. We work with our partners in law enforcement, establishing governance arrangements at a national, regional and local level.
Job description
As a Lead Service Designer, you will design and deliver services that;
support business needs; reuse existing service components; are
proportionate and affordable; effectively span multiple suppliers, components and support levels. You will produce comprehensive service designs, incorporating 3ES requirements, wider standards, and external suppliers. You will lead on programmes and projects of work, acting as a Subject Matter Expert and ensuring the design meets the user organisation and the wider Emergency Services Network needs.
You will work within the ESN Live Service team but maintain close links to the wider Emergency Services Mobile Communications Programme (ESMPC) programme to ensure a coherent and consistent strategy across cyber, cloud, data centre, storage, network, mobile and the user experience of infrastructure design for the future emergency services network.
You will promote a team culture that embodies the Civil Service Values and rewards teamwork, client-orientation, delivery focus and technical excellence.
Due to the busy nature of the role, the post holder will be required to work full-time working pattern. Candidates should take this into consideration before submitting their application.
The post holder will require to travel In UK mainly to London office Clive House, all travel expenses will be covered by the business area
Person specification
Your main day to day responsibilities will be:
• Leading on the design and delivery of future Service Operating Model,
SOM for Emergency Services Network.
• Producing service designs which ensure that support for the new
service is comprehensive, efficient and reuses existing capability.
• Developing and documenting the proposed service design for the
integration and implementation of solutions, working with and across
different workstream of Emergency Services Mobile Communication
Programme, ESMCP, 3ES user organisation and suppliers to ensure
that the requirements are included in business cases, project plans,
supplier procurements and Service Design Packages.
• Exercising strong stakeholder management skills to drive completion
of a service design, including brokering decisions and bridging
technical and business disputes by weighing up risk, complexity
impact and deliverability.
• Leading the evaluation of a new service once it has been integrated,
identifying best practices and lessons learned to incorporate into
future integration plans.
• Creating detailed plans for the integration of new services into existing
architecture, considering the broader context, strategies and operating
model of the organisation.
• Defining and helping shape best practices and standards within
ESMCP programme and future ESN operating model.
Essential criteria
You’ll have a demonstrable passion for Service Architecture and Design
management, with the following skills or strong experience in:
• Evidencing strong process, technical and team leadership skills, with a passion for delivering leading edge designs and inspiring a culture of technical excellence and innovative solution design
• Navigating the complex landscapes of technologies, 3rd party suppliers (driving the procurement process), internal and cross-government teams
• Managing and delivering complex service solutions within time, cost and quality targets, ensuring solutions are robust, resilient, and appropriately implemented, tested, and documented.
• Defining standards, owning and contributing to the technical roadmap and strategy
• Anticipating and advising on future technology changes that present opportunities for the product or service
• Communicating clearly in a language which meets the needs of different users and stakeholders through selecting the appropriate channels and formats, and managing expectations whilst adapting to stakeholders’ reactions with flexibility
Desirable criteria
For this role, the below experience would be beneficial, but is not essential:
• Identifying process improvements and defining best practice, inspiring teams to follow this
• Managing a small team and Recruitment activities, including interviewing, selection / hiring, and conducting performance assessments
• Working with scaled agile deliveries
• Understanding of Lean, Agile and DevOps principles within a Product
centric delivery model
• Experience and understanding of service delivery in telecommunication field or/and designing service wrap for a mission critical service.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Seeing the Big Picture
- Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
- • Strategy and Architecture: • Business Strategy and Planning • IT Management (ITMG) – level 4 • Technical Strategy and Planning • Methods and Tools (METL) – level 4
- Change and Transformation: • Business Change Implementation • Project Management (PRMG) – level 4 • Business Change Management • Business Analysis (BUAN) – level 5
- Delivery and Operation: • Service Transition • Service Acceptance (SEAC) – level 4
- Relationships and Engagement: • Stakeholder Management • Relationship Management (RLMT) – level 4
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Technical skills and Experience.
As part of the application process candidates will be required to submit a CV and Statement of Suitability (of no more than 1250 words) that is aligned to the Essential criteria as set out in the job advertisement. The sift will be held on the Statement of suitability.
Your CV should consist of your career history, including any key achievements in each role. Your CV will not be scored, but instead will be used to provide further context on your personal statement, and support conversations at interview.
Successful candidates shortlisted for interview will be tested on all Behaviours and the Technical Skills outlined in the job advertisement.
In addition candidates will asked to prepare a 10 minute presentation to be delivered at interview (details to be disclosed closer to the interviews).
Sift and Interview Dates:
The sift will take place week commencing 8th May 2024
Interviews will take place week commencing 3rd June 2024
This interview will be conducted on site at 2 Rivergate Bristol. Full details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
A location based reserve list may be held for a period up to 12 months from which further appointment may be made.
We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process.
The successful candidates will be required to hold or be willing to secure Security Check clearance.
Individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for three years if the role requires CTC clearance, five years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the vacancy holder/recruiting manager listed in the advert for further advice.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying and generating of examples/answers from internet sources including Artificial Intelligence. If any is detected the application may be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening,
subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre - BICS, HSG, PSG
- Email : horccampaignteamcpfgosctandsocg@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
