HMRC FM Delivery Officer
HM Revenue and Customs
Apply before 11:55 pm on Monday 20th May 2024
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About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you looking for a career within Facilities Management?
Have you the drive to push your own development?
Do you want to work for the biggest landlord in Central Government?
Then our FM Regional Officer role in Stratford could be exactly what you’re looking for!
We are looking for someone to join the Estates team in Stratford to support our state of the art Regional Centre next to the Queen Elizabeth Olympic Park.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question.
Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
As the Facilities Management Regional Officer, you will support delivery of an excellent Facilities Management service for our customers for both Hard and Soft FM Services.
Our customers are anyone that interacts with our building, HMRC staff, contractors, visitors and we need to make sure we leave the best impression possible and to ensure that everyone that is at work that day can perform at their best.
As part of the Workplace Operations Team, you will aid in supporting the oversight of performance of the Hard and Soft FM providers. We are looking for you to ensure that our Hard and Soft FM providers work inline with agreed KPI’s. Additionally, your work could mean you support the oversight of our FM services in our Specialist site in Ipswich.
Person specification
If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 20 months of take up duty.
Essential Criteria:
• Experience within a facilities management or contract management function.
• Demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
• Demonstration of strong customer relationship management and customer service ethos.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- You will be asked a technical question relating to Property Professional Expertise
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
How to Apply
As part of the application process, you will be asked to provide the following:
- A CV including your job history and previous experiences.
- A 250 word Personal Statement.
- Separate 250 statement on 3 specified behaviours mentioned.
Further details around what this will entail are listed on the application form.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application
Sift
In the event of a large number of applications being received, an initial sift will be carried out against the Personal Statement.
Candidates who pass the initial sift may be progressed to a full sift or advanced straight to the interview stage.
At full sift all behaviour statements, your CV, and your Personal Statement will be assessed with the successful candidates being invited to interview.
Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, Experience, Strengths and Technical question(s) will be assessed.
This is an example of a strengths-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link.
Sift and interview dates to be confirmed.
Reserve list:
A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.https://www.civil-service-careers.gov.uk/hmrc-applying-to-work-at-hmrc/
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Reasonable Adjustments:
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Diversity and Inclusion:
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role.
We’re committed to creating a great place to work for all our colleagues here at HMRC and want everyone to feel valued and supported to achieve their potential.
Click here for more information on how we make this happen.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions:
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Michele Watson
- Email : michele.watson@hmrc.gov.uk
Recruitment team
- Email : ubsrecruitmentexcellence@hmrc.gov.uk
Further information
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website
