Property Operations Manager
Home Office
Apply before 11:55 pm on Wednesday 8th May 2024
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About the job
Job summary
The Home Office Property Services (HOPS) team are responsible for providing expert services to the Home Office business areas. The functions work with multiple stakeholders across the Home Office, wider Government and external suppliers.
The work of our HOPS team provides strategic support to business areas across the Home Office to ensure the provision of accommodation for all staff and contractors.
The team manage the budget for the estate and oversee the bid for change funds on an annual basis through services delivered to the estate by the Ministry of Justice and the Government Property Agency.
Job description
Property Operations Managers (previously known as Facilities Managers) are responsible for working directly with clients and suppliers, to ensure efficient and effective delivery of hard and soft facilities management services for their portfolio. They report into Regional Property Operations Managers (RPOMs). Key activities for the role include:
• Managing customer and stakeholder relationships
• Issue resolution
• Collaboration with the helpdesk supplier, facilities management supply chain and other MoJ Property teams
• Supplier management and monitoring.
Regular site visits along with client engagement meetings, compliance management and project management.
Due to the nature of this post this position is only open to Full Time members of staff.
Some occasional travel to other Home Office sites will be required.
Candidates will be expected to work core Home Office hours subject to Business needs.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).
Person specification
Main responsibilities will include:
• Manage day-to-day the contracts across a number of sites within a region through MI data and visual inspections of sites, including checking that work carried out by contractors is in accordance with the contract in terms of quality, compliance and specification.
• Consider whether Early Warning Notices (EWNs) and compensation events are required and advise RPOM accordingly. Monitor to ensure they are being addressed and ensure mitigation plans and risk register are in place and maintained.
• Manage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalate where necessary.
• Ensure that actions relating to inspections and audits are delivered through the contract.
• Work with the technical team, MI and reporting procedures to enable audit, assurance and validation of service delivery including taking accountability for carrying out site audits to departmentally agreed frequency and managing actions that arise from these to ensure statutory, mandatory and contractual compliance.
• Engage through site visits, regular communication and running or attending client engagement meetings as appropriate.
• Understand the wider strategic needs and priorities of clients and how they are incorporated into plans and activities.
• Where required, work with the supplier to contribute to the preparation of site contingency and emergency plans and ensure implementation. Support operational emergencies by providing technical management assistance and support.
Essential Criteria
You should have experience in property and facilities management disciplines and/or experience of developing close relationships with stakeholders and customers.
- Full Valid UK Driving License.
Desirable Criteria
• Commercial and financial disciplines.
• Experience with project management processes.
• Ability to work with minimal supervision, taking responsibility for outcomes.
• Awareness of Government Property Profession.
Qualifications
• Working towards or willing to work towards associate level membership of relevant professional body, e.g. IWFM Level 4 / 5 – Member, RICS FM Pathway OR equivalent experience.
• Hold or be willing to work towards a NEBOSH or National Examination Board Occupational Safety Health – National Certificate in Construction Health and Safety qualification OR be willing to work towards it.
• You should have a full UK Driving License.
• Membership of the GPP is highly desirable or can be obtained on joining.
Licences
Qualifications
• Working towards or willing to work towards associate level membership of relevant professional body, e.g. IWFM Level 4 / 5 – Member, RICS FM Pathway OR equivalent experience.
• Hold or be willing to work towards a NEBOSH or National Examination Board Occupational Safety Health – National Certificate in Construction Health and Safety qualification OR be willing to work towards it.
• You should have a full UK Driving License.
• Membership of the GPP is highly desirable or can be obtained on joining.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
- Working Together
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process, you will be asked to complete:
• a CV detailing job history/qualifications/ skills
• a statement of suitability (personal statement) (maximum 500 words)
• provide evidence of the behaviour Delivering at Pace (250 words maximum)
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
Your CV should consist of your career history, qualification including any key achievements in each role. Your CV will not be scored, but instead will be used to provide further context on your personal statement, and support conversations at interview.
The sift will be held on the behaviour Delivering at Pace and the statement of suitability (personal statement).
However, if a large number of applications are received, the sift will be conducted on the statement of suitability (personal statement) only.
If you are successful at sift stage, you will be invited to an interview which will be behaviour-based questions.
Sift and Interview Dates
Sift is expected to take place week commencing 10th May 2024.
Interviews are expected to take place from week commencing 20th May 2024.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Interviews will take place remotely. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams
It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further details and instructions will be provided closer to the scheduled interview.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
A reserve list may be held for a period up to 12 months from which further appointment may be made.
We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process.
The successful candidates will be required to hold or be willing to secure Counter Terrorist Check.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : horccampaignteamcorporateenablers@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
